Administrative Assistant Customer Service

Marie A. Williams

**** ********* **., **. ********* FL,

32080904-***-****(************@*****.***

Qualifications Summary

Professional administrative assistant with 30+ years of educational,

hospitality and military experience.

Organizational, time management and technical skills enable multi-tasking

and establishing priorities.

Ability to train and lead staff with confidence.

Professional Experience

First Coast Technical College, St. Augustine, FL 32084 1983- Present

Administrative Assistant (26 years)

Provide administrative support to executive staff and instructors of the 1st

charter vocational/technical institution in Florida.

Improved office efficiency by streamlining and implementing color-coded

filing system within each department assigned over the years in vocational

programs, financial aid, and managerial support positions.

Prepare and monitor budgetary informational spreadsheets.

Generate and process requisitions.

Reconcile business credit card statements for the Vice President of

Instructional Services, Facilities/Maintenance Supervisor, and Executive

Vice President/Chief Operations Officer.

Coordinate and perform a wide range of administrative activities: booking

travel, scheduling meetings, ordering supplies, customer research, and other

duties as assigned.

Prepare presentations reports by creating and importing pertinent

information (including charts, graphs and graphic design) to executives

using MS Office PowerPoint, Word, and Excel.

Attended professional development workshops and seminars to increase

knowledge and improve skills as needed in order to be of greater assistance

to upper management.

Adult Education Instructor (2 years)

Performed in-class assessment of students' academic capabilities for

Reading, Mathematics, and Language.

Established a course of study for students to obtain required academic

scores in Reading Comprehension, Language Grammar and Mechanics, plus Basic

and Advanced Mathematics for Career Technical Education enrollment.

Evaluated students' progression in course of study to determine progress in

course of study.

Counseled students on class work progress and future technical program

goals.

Between 85 - 90% of students improved their academic standing to meet

requirements for enrollment into a vocational/technical program. At minimum

of 50% of the low-level students achieved 4 to 6 academic years within 6

months of beginning their studies.

Establish student records with required information and assessment

documentation.

Previous experience includes Personnel Specialist and OJT Specialist, USAF

(1973-82) and Front Desk Customer Service - Holiday Inn on the Beach, St.

Augustine, Florida (1983).

Professional Skills

MS Office Word, Excel, Outlook, PowerPoint, and Access.

Strong written, verbal and interpersonal skills.

Strong mathematic skills.

Proficient in the use of office machines such as copies, faxes, etc.

Able to identify, solve, and make decisions in a professional manner.

Education & Training

BSBM May 2006 University of Phoenix, Jacksonville, FL

SkillPath - Managing Multiple Projects, Objectives and Deadlines - Dealing

with Difficult People - Mistake Free Grammar and Proofreading.

Fred Pryor - MS Excel 2007 Basics and Beyond the Basics - How to Manage

Conflict and Confrontation - How to Design Eye-Catching Brochures,

Newsletters, Ads, and Reports

Contact this candidate