Administrative Assistant Medical
Resume:
Vanessa Jones
Katy, TX 77449
*********@*****.***
**/**** – 02/2012
Christus St Catherine Health
Unit Secretary
Received and directed visitors and clients
Performed general clerical duties to include filing, faxing and photocopying
Assembled medical records
Performed data entry
Completed daily census
A nswered telephone and call lights
Assisted nurses and support staff where necessary
05/2011 – 12/2011
Memorial Hermann Healthcare System
Office Assistant
Performed all routine clerical duties to include filing, form completion and record-keeping
Typed letters, memorandums and other documents
Photocopied records, forms and other documents
Sorts and distributed departmental mail
Answered and directed telephone calls
Completed staff daily assignments
Compiled department’s daily client intake report
12/2003 – 12/2006
West Telecommunication Corporation – United Health Care
Customer Services Agent – Call Center
Provided plan members with answers to medical benefit inquires
Assisted plan members with medical claims and prescription issues
Documented telephone conversations
Assisted with enrollment of plan members
Liaised with doctors’ offices and medical groups on behalf of plan members
11/1995 – 09/2003
Er ic Williams Medical Sciences Complex – Tr inidad
Administrative Assistant – Social Work Department
Greeted and directed all clients
Received, screened and routed all inbound telephone calls
Performed general clerical duties including faxing and photocopying
Maintained electronic and hard copy filing system
Prepared all departmental correspondence to include reports, drafts, memos and emails
Opened, sorted and distributed incoming correspondence
Recorded, compiled and distributed minutes of meetings
Ar ranged appointments for staff
Maintained department’s supplies inventories
Recorded and forwarded donations received on patients’ behalf
Assisted with the compilation of monthly statistics
Secretary - Accident and Emergency Department
Performed general clerical duties including filing faxing and photocopying
Compiled the weekly, bi-weekly and monthly patient intake report
Recorded and submitted staff timesheets to Payroll Department
Liaised with hospital staff and the general public
Completed weekly clinical stock count
02/1995 – 08/1995
Albrosco Limi ted - Trinidad
Human Resources Department – Office Clerk
Cold Storage Department – Office Clerk
E ducation
2002 School of Continuing Studies
U niversity of the West Indies - Trinidad
A dministrative Assistant Professionals
1997 Cipriani Labor College - Tr inidad
I nt roduction to Human Resource Management
1989 North Eastern College – Trinidad
Software Background:
M icrosoft Office Products such as M icrosoft Word, Excel and PowerPoint. Also experienced
i n the use of systems such as ORACLE, RX Claims, N ICE, Clarify, Resolution, In telligent
Desktop and Meditech.
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