Customer Service Manager
Resume:
Janice M. Dahl
Texas City, TX 77590
**********@*******.***
OBJECTIVE:
• A professional eager to learn the office manager position. Highly organized, efficient and skilled in a variety of office
support tasks.
• Excel in resolving employer challenges with innovative solutions, systems, and process improvements proven to
increase efficiency, and customer satisfaction.
• Excellent interpersonal, communication and relationship-building skills. Listen attentively.
• Communicate persuasively and follow through diligently.
• Reliable worker with the ability to quickly learn new concepts and skills.
• Backed by a solid work history, reputation as a team player and passion for helping others.
• CPR, First Aide Certified, updated on all immunizations, and CNA Certificate
WORK EXPERIENCE:
Sudie’s Catfish House- League City, TX 5/03 - 6/12
• Server, Cashier, Hostess, Bartender, Expeditor, Caterings, Banquets,
• Received “exemplary” and “exceed expectations” rating on all performance reviews. Cited for excellence
interpersonal communications, teamwork, customer service, flexibility and reliability.
• Demonstrated the ability to interact with customers from diverse cultures and backgrounds.
• Transformed “difficult” customers into loyal, repeat guests by leveraging strengths in premium service delivery and
ability to find win-win resolutions.
• Commended for multitasking abilities, frequently assigned the largest section of restaurant during peak dining hours.
• Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.
• Recognized for superior performance and became a head waitress.
Clear Lake Regional Hospital Gift Shop-Webster, TX 10/02 - 7/03
• Cashier
• Customer Service and delivered flowers to patients
• Demonstrated the ability to interact with patients and visitors.
• Maintain quality inventory control/satisfaction records.
• Merchandise, Stock, and Display Product.
Wyatt Real Estate - Texas City, TX 6/94 - 8/95
• Receptionist - Customer Service, greet guests, answer phones, make appointments, file, fax, make copies, stock
products, clean and organize.
AFFILIATIONS:
• Galveston County Sheriff’s Citizens Association
SKILLS:
• MS Word, Windows, Customer Service, Activities of Daily Living
ADDITIONAL INFORMATION:
• Available for all shifts, extended hours, and weekend assignments.
REFERENCES:
Brad Bailey (City Councilman of Nassau Bay) 713-***-****
Bob Gore (Service Manager with Nissan) 281-***-****
Toni Green (Teacher with SFISD) 409-***-****
Janice M. Dahl
510 23rd Avenue North
Texas City, TX 77590
**********@*******.***
OBJECTIVE:
• A professional eager to learn the office manager position. Highly organized, efficient and skilled in a variety of office
support tasks.
• Excel in resolving employer challenges with innovative solutions, systems, and process improvements proven to
increase efficiency, and customer satisfaction.
• Excellent interpersonal, communication and relationship-building skills. Listen attentively.
• Communicate persuasively and follow through diligently.
• Reliable worker with the ability to quickly learn new concepts and skills.
• Backed by a solid work history, reputation as a team player and passion for helping others.
• CPR, First Aide Certified, updated on all immunizations, and CNA Certificate
WORK EXPERIENCE:
Sudie’s Catfish House- League City, TX 5/03 - 6/12
• Server, Cashier, Hostess, Bartender, Expeditor, Caterings, Banquets,
• Received “exemplary” and “exceed expectations” rating on all performance reviews. Cited for excellence
interpersonal communications, teamwork, customer service, flexibility and reliability.
• Demonstrated the ability to interact with customers from diverse cultures and backgrounds.
• Transformed “difficult” customers into loyal, repeat guests by leveraging strengths in premium service delivery and
ability to find win-win resolutions.
• Commended for multitasking abilities, frequently assigned the largest section of restaurant during peak dining hours.
• Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.
• Recognized for superior performance and became a head waitress.
Clear Lake Regional Hospital Gift Shop-Webster, TX 10/02 - 7/03
• Cashier
• Customer Service and delivered flowers to patients
• Demonstrated the ability to interact with patients and visitors.
• Maintain quality inventory control/satisfaction records.
• Merchandise, Stock, and Display Product.
Wyatt Real Estate - Texas City, TX 6/94 - 8/95
• Receptionist - Customer Service, greet guests, answer phones, make appointments, file, fax, make copies, stock
products, clean and organize.
AFFILIATIONS:
• Galveston County Sheriff’s Citizens Association
SKILLS:
• MS Word, Windows, Customer Service, Activities of Daily Living
ADDITIONAL INFORMATION:
• Available for all shifts, extended hours, and weekend assignments.
REFERENCES:
Brad Bailey (City Councilman of Nassau Bay) 713-***-****
Bob Gore (Service Manager with Nissan) 281-***-****
Toni Green (Teacher with SFISD) 409-***-****
Contact this candidate