Customer Service Administrative Assistant
Resume:
Lorena Dela Pena
*** ********* *****, *********** *** 3T3
Home Phone: 416-***-**** / Mobile Phone: 647-***-****
************@*****.***
Executive Assistant
Office Management, Communication, Data Entry, Computer Software skills
Highlights of Qualifications
Over 5 years of experience in Office Administration and Accounting
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Interact with customers on an individual level providing exceptional customer service
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Energetic, hardworking, flexible in scheduling, reliable and conscientious
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Saved 30% fuel cost due to efficient forecasting
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Eliminated 80% overhead costs by exploring all avenues and options in solving problems
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Strong analytical skills with exceptional attention to detail
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Trusted to deliver reports and other tasks accurately and on a timely manner
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Excellent knowledge in computer (Microsoft word, Excel, Power point), the internet and all
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associated functions
Advanced knowledge and experience in QuickBooks
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Professional Experience
Customer Service – Gasoline Service Attendant 2013
Petro-Canada
Greet customers as they enter, collect cash payments and make change or charge
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purchases for credit card and provide customers with receipts
Provide excellent customer service using patience and tact, courteous, and well developed
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communication skills
Prepare cash daily sales report
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Order stock and shelve incoming goods
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Offer to sell other related items like fresh coffee, lottery and other gas promotional items
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Clean counter, washroom and remove trash
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Data Entry Clerk 2012
DOM International, Ltd., Scarborough
Performed data entry of order slip into ACCPAC based program, print and verify for
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accuracy
Updated returned products into Excel based program
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Performed general office clerk duties such as faxing, answering phones, filing and mail
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sorting
Customer Service -- Front Counter 2012
McDonalds Restaurant, North York
Greeted guests as they enter the restaurant and take orders
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Provided excellent customer service using patience and tact, courteous, and well
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developed communication skills
Stocked shelves to ensure restaurant is ready for next shift
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Shipping Supervisor 1997-2011
Del Monte Fresh Produce, Philippines
Provided administrative support, managed calendars, prepared monthly reports and travel
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arrangements
Audited Disbursements and processed vessels advances, accounts payable,
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accomplishment of cost analysis reports
Efficient planning and ordering fuel supply to vessels
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Conducted periodic internal quality audits of the Quality Management Systems as per ISO
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9001:2008 standards regulations to ensure business processes and controls are in
compliance
Gained relevant knowledge in Ship/Chartering contracts and Customs, Immigration and
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Port Authority regulations
Financial Manager 2010-2011
Del Monte Fresh Produce Multi-Purpose, Philippines
Managed and supervised business activity of a Cooperative in a part time basis
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Evaluated financial reporting systems, accounting procedures and investment activities
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Recommended changes to procedures, operating systems, budgets and other financial
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control functions
Reported to the Chairman and members of the Board
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Administrative Assistant 1995-1996
Global Reefer Carriers, Ltd., Philippines
Provided administrative support to senior expatriates, managed incoming/outgoing calls
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Prepared correspondence as instructed
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Developed, wrote and designed memos, presentation and other communication related
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requirements
Responded to and directed telephone calls to appropriate staff members and departments
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Education
Bachelor of Science in Commerce
University of Mindanao, Philippines
Certification/Training
Advanced QuickBooks training
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Standard First Aid CPR/AED Level C Training, Toronto CPR, 2012
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Understanding Internal Control System, 2011
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Quality Management System Auditor Training for ISO 9001:2008, 2011
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Basic Supervision and Leadership Training, 2011
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References available upon request
Contact this candidate