Customer Service Representative
Resume:
Matthew C. Levario
_______________________________________________________________________
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*** *. ******** ****** ****, AZ 85205
abn4zj@r.postjobfree.com
EDUCATION
A.A. in Business Administration
Scottsdale Community College, Scottsdale, AZ May, 2009
• Graduated with Honors
• Baseball
Major in Business Management
Menlo College, Atherton, CA August, 2009-May,
2010
• President’s List
B.S. in Business Administration
Friends University, Wichita, KS May, 2011
• Graduated with Honors
• Baseball
EXPERIENCE
Realtor, Keller Williams Biltmore Partners Phoenix, AZ 11/12-Present
• Assist clients with real estate needs
Dispute Resolution Specialist, DriveTime Call Center, Mesa, AZ 2/12-10/12
• Make outbound calls to resolve customer concerns
• Write formal responses to Agency Complaints
• Assist phone representatives with questions
• Handle inbound calls for DriveTime and GO Credit Financial Auto Loans
• Create and conduct training for Customer Service Representatives
Customer Service Representative, DriveTime Call Center, Mesa, AZ 7/11-2/12
• Take inbound calls
• Assist customers with account management
• Use problem solving skills to find solutions for customer concerns
Customer Service Representative, Paradise Bakery, Mesa, AZ 8/05-08/2010
• Cashier-take orders, up sell cookies with meals (Seasonal)
• Take catering orders by phone
• Handling payments and funds
Game Day Staff, West Tennessee Diamond Jaxx Baseball, Jackson, TN 2003 Seasonal
• Assisting Staff with game day operations throughout the stadium
• Bat boy during games
• Swept and cleaned the main concourse during games
SKILLS
• Excellent communication skills; thrive in fast-paced environments
• Goal oriented eager to accomplish all tasks
• Self-motivated and always looking for new challenges
• Outgoing and eager to work with new people
• Firm grasp of Microsoft Office
• Ability to quickly learn and adapt to new computer programs
• Navigating through multiple computer screens and programs
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