Customer Service Manager
Resume:
SERGIO PORTILLO
Union City, CA 94587
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Summary
Experienced professional seeking a management position in Operations. Proven to be goal oriented,
Honest, Passionate, Dedicated, Energetic, quick learner and Problem solver.
Highlights of Qualifications
• Over 10 years’ highly successful professional experienced in management.
• Proven ability to excel in stressful environments.
• GMP, Lean Manufacturing and OSHA compliance guidelines knowledge.
• 24 hour OSHA Hazwoper, HIPAA and OSHA certified.
• Complied with OSHA, D.T.S.C, City, State and Federal on environmental regulations.
• 10+ years Dispatching and routing experience.
• Maintenance supervisor and preventative maintenance/ safety training for all personnel
throughout career.
• Experienced with pneumatic, electric and hydraulic powered tools.
Employment History
Warehouse Manager (Oct. 2010-Nov. 2012)
Sizewise Rentals Inc.
• Provided superior customer service both internally and externally.
• Completed employee interviews, performance reviews, hire process.
• Prepared and completed all PMI’s (Preventive Maintenance) on all equipment.
• Ensured daily scheduling and routing for 12 bobtails to optimize fleet usage.
• Managed adherence to all OSHA, HIPAA and compliance/regulatory guidelines.
• Managed monthly inventory, QC and QA of the site on all associated reporting.
• Managed all Customer Service issues successfully.
Facility Supervisor (Nov. 2008 – Jan. 2010)
AERC.Com, Inc.
• Inspected/investigated designated areas, enforcing the proper storage of hazardous material.
• Executed the proper documentation and storage of hazardous/chemical inventory.
• Proper disposal, Hazardous Waste Management, Regulatory Compliance and Inventory
Management.
• Administered, certified all employees on OSHA, D.O.T. and Haz-Mat compliance.
• In charge of maintenance of all equipment and preventative maintenance/ safety training for
all personnel.
• Handled, monitored lab samples for D.T.S.C. & Lean manufacturing compliance
requirements.
• Complied with OSHA, D.T.S.C, City, State and Federal on environmental regulations.
• Maintained knowledge of operations including processing to optimize safety, quality and
productivity goals.
• Compliance with PPE, Safety, Machine guarding, LOTO, Medical monitoring.
• Interface with maintenance unit leaders involving issues on all equipment
• Performed daily inspections of all vehicles to proper safety requirements.
Warehouse Manager (Oct. 2007 – Nov. 2008)
American Packaging Company
•.
• Prepared and completed all customers’ orders, questions and inquiries.
• Responsible for Inventory Control and Quality Assurance.
• Certified forklift operator and driver.
• Maintained warehouse, forklifts and local delivery trucks for daily operations.
• Organized weekly meetings providing a positive, productive and safe work environment.
• Dispatched a team of 12 planned and routed daily deliveries.
• Proven ability to meet deadlines in a fast paced changing environment.
• Scheduled and dispatched Vendors or Independent Contractors to appropriate locations.
Facility Manager (Dec. 2005 – April 2007)
Storage Mobility of Northern California
• Directed daily operations for three warehouses simultaneously.
• Managed a team of 10 employees trained, certified on OSHA and D.O.T. requirements.
• Ensured warehouses passed all QC and QA inspections and received outstanding reviews.
• Responsible for weekly payroll, monthly and year end reports.
• Handled all freight negotiations and project management.
• Managed P&L statements for all facilities to ensure maximum profitability.
• Effective written and verbal communication skills.
• Maintained warehouses, forklifts and trucks to ensure that they are in good repair.
Territory Manager (Feb. 2004 – Nov. 2005)
Portable on Demand Storage (PODS)
• Managed 5 warehouses with 25 employees and scheduled daily routes.
• Accountable for recruiting, hiring and training of all new employees.
• Responsible for planning, printing packaging drivers daily routes prior to their arrival.
• Maintained all equipment to comply with OSHA, D.O.T. GMP and Lean manufacturing
requirements.
• Trained staff to maintain a positive and respectful demeanor with customers and employees.
• Managed all incident Reports to ensure that issues were resolved immediately.
• Responsible for weekly payroll, monthly and year end reports for entire territory.
• Planned, administered and monitored P&L for all facilities.
Warehouse Supervisor (Feb. 1998 – Dec. 2003)
Pioneer Express, Inc.
• Dispatched and directed staff of 33 drivers responsible for daily scheduling and routing.
• Monitored all incoming and outgoing calls to and from customers.
• Excellent organizational skills – ability to prioritize demands and multi-task
• Created business relationships with local community merchants.
• Managed and negotiated contracts for all new and existing clientele.
• Received, input, and distribute On Demand work orders, proof of deliveries, manifests, and
prepared reports as required by management.
Education: Mission High School
Languages: English and Spanish
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