Customer Service Management

Location:

Posted:

January 28, 2013

A ndrea Bowland

**.Longview Road

Poughkeepsie Ny.12603

O bjective

Seeking a full-time position within the customer service/hospitality

f ield

Summa ry of Skills

• Friendly, polite, and personable with exceptional customer service skills

• Proven ability to work efficiently and effectively under extreme pressure

• Reliable and consistent; excellent t ime management abilities

• Proven ability to work well in a team and independently; willing and able to

work within given deadlines

• Great organizational skills; ensured tasks and responsibilities were

completed correctly and on time

• Good problem solver and hardworking

• Experienced using computer

Employment H istory

P r ivate Support Worker

Jan. 2011- Aug. 2012 [Silver Spring, MD] J an. 2004 – Dec. 2011

[Poughkeepsie, NY]

-Provided personal care in a professional manner

-Assisted with all activities of daily living including bathing, toileting, dressing,

mobility and feeding

-Recognized and reported changes in client’s behavior/condition

-Maintained cleanliness including made/changed bed, cleaned/tidied resident

room.

-Communicated with family members

Housekeeper

Jan. 2000-Dec. 2010 [Sarasota, FL & Poughkeepsie, NY]

-Swept, Mopped, vacuumed rooms, hallways, lobbies, restrooms, corridors

A r ryn Dean 289-***-**** Page 2

-Responsible to clean house in a t imely fashion

-Washed windows, walls, ceilings, baseboards thoroughly

-Administrative duties included answering phones, taking messages and reports

Education

-Successfully obtained H igh School Diploma

Languages

-Fluent in English and Hungarian

References Available