Customer Service Manager
Resume:
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Larry L Fesmire, JR. Chip
Charlotte, NC 28227
***********@*****.***
Summary
A C-Level manager with proven ability to revitalize organizational performance across
multiple industries: with keen interests in both marketing and manufacturing. Adept at
designing and implementing processes to drive major costs savings while increasing
productivity, performance and efficiency. Recognized as esteemed leader with a
distinguished ability to make high stake decisions in driving revenue growth and
producing record profits. Key Strengths;
Team Recruitment and Leadership Pricing and Supplier Relations
Regulatory Compliance Profit/Loss and Budgeting
Labor Negotiations Customer Service
Professional Experience
Global Resources 2011- Present
Senior Business Analyst performing quantitative and qualitative analysis of businesses to
qualify them for consulting projects, tax advice or exit strategies combined with business
valuations.
HipChip Golf, Charlotte, NC 2004- 2011
Provided marketing and management for newly developed amateur golf tour.
* Built newly formed organization from scratch to top tier, profit making entity in less
than twelve months.
Lakeside Restaurant 1994-2000
Owner/operator of (100 + employee, 3 million annual revenue) full service, casual theme
restaurant on Lake Norman. Duties included HR, AR, AP, all admin and executive
decision making duties including sole responsibility for P/L.
National Textile Engravers, Inc. 1981-2004
C-Level plant manager responsible for all operations of three shift manufacturing firm
including purchasing, pricing, labor and scheduling, AP, AR, HR, customer relations.
Utilized Lean Manufacturing Philosophies to achieve the following:
* Recruited, hired and trained personnel to ensure adequate staffing to obtain company
goals, aided by development of organizations initial employee handbook.
* Streamlined business processes, both labor and material costs resulting in a 40 %
reduction in overall costs.
* Introduced quality monitoring systems that dramatically improved operating efficiency
and reduced rework.
Education
BA, Economics University of North Carolina 1981
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