Quality Assurance Customer Service

RICHARD E. DEBACA

**** ***** ****** ******, **********, CO 80122

303-***-**** ********@*****.***

QUALITY MANAGEMENT

PROFILE

Long-term, comprehensive experience in quality management in manufacturing and service

environment.

Highly knowledgeable in quality assurance, staff leadership, information technology, database

administration and customer service.

Certified as Six Sigma Green Belt and RAB-QSA Quality Management Systems Associate Auditor.

Expertly proficient in Microsoft Office Suite, Project, Qualtracs and Lotus Notes software

applications.

Skillful in documentation, staff recruiting, personnel management and corrective action.

Well-organized multi-tasker with strong detail orientation.

Self-driven, effective team player with strengths in communication and developing interpersonal

relationships.

Possess excellent planning, organization, time management, decision-making and training skills.

Strategically coordinate and collaborate with various professionals to maximize performance in

facilitating goals and attaining operational excellence.

PROFESSIONAL EXPERIENCE

Professional Contract Services, Inc., Buckley Annex AFB, Denver, CO 2008 - 2012

Project Manager 2009-2012

• Authoritatively supervised over 30 staff members engaged in administration, facility & grounds

maintenance, operations, project management, cost control and purchasing processes including

suppliers/subcontractors.

• Expertly oversaw Product Work Statement adherence detailing client facility/grounds maintenance

requirements & specifications.

• Ensured satisfactory resource allocation for each project.

• Knowledgeably recruited, trained, evaluated, motivated & disciplined staff and management personnel.

• Skillfully provided technological expertise, diagnosis & operational leadership to ensure resolution of

technical problems.

• Effectively maintained communication with clients, coworkers, contractors & general public.

• Knowledgeable and capable in commercial or residential construction, HVAC, carpentry rough in and

finish, flooring, plumbing, electrical and grounds maintenance.

Quality Manager 2008-2009

• Responsible for all ISO Internal Audit operations for company’s Colorado locations.

• Expertly instructed staff in Quality Management System to ensure high levels of customer satisfaction.

• Key participant in establishing, instituting & maintaining quality control, preventive action and standard

operating procedures, including audits & inspections.

• Knowledgeably trained employees in customer service and continuous improvement.

• Diligently maintained Quality information, recording & document configuration at ISO standards.

• Continuously assessed service quality through internal audits, customer feedback & service review.

• Skillfully oversaw safety concerns, including Workers Compensation, MSDS & training.

Quality Assurance Analyst, GeoEye, Thornton, CO 2007 - 2008

• Diligently ensured integrity of process using audits, inspections & documentation validation.

• Expertly assessed suitability & effectiveness of established protocols & systems in order to improve

performance.

• Appointed as Administrator and Point of Contact for Qualtracs document system.

RICHARD E. DEBACA

Page Two

Quality Assurance Auditor, On Command Corporation, Denver, CO 2006 - 2007

• Dutifully inspected shipping system to ensure adherence to order packing documentation.

• Thoroughly inspected parts for kitting, content, packaging, part numbers, quantities & functionality.

• Ensured process integrity using audits, inspections and document validation and served as Administrator

for Quality Center engaged in testing & defect tracking.

Quality Systems Auditor, Information Handling Services, Englewood, CO 2003 - 2006

• Conscientiously ensured process integrity through production audits & inspections.

• Expertly determined suitability & effectiveness of existing procedures in order to continually improve

operations efficiency.

• Diligently verified Quality statistical systems were operating as required.

OTHER EXPERIENCE

Also served in following positions at Information Handling Services:

Quality Database Technician & Process Auditor 1998-2003

Lead & Senior Lead of Inspection 1992-1998

Quality Control Specialist I & II 1987-1992

Assembly Specialist I & II 1986-1987

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