Service High School

R E B E C C A R A SMU S S E N

*** ****** ****** #* *******, Colorado, 81504 United States 970-***-**** ******************@*****.***

P R O F E S S I O N A L E X P E R I E N C E

CHOICE HOTELS INTERNATIONAL, GRAND JUNCTION, COLORADO UNITED STATES

Service Agent, Apr 2008 – Dec 2012

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel

accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as

well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,

refunding money, or adjusting bills.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, of

complaints.

WENDY'S, GRAND JUNCTION, COLORADO UNITED STATES

Shift Supervisor, Aug 2005 – Mar 2008

Count money and make bank deposits.

Investigate and resolve complaints regarding food quality, service, or accommodations.

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and

quantity.

Maintain food and equipment inventories, and keep inventory records.

Schedule staff hours and assign duties.

Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when

necessary.

Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee

performance in dining and lodging facilities.

Maintain sanitation, health, and safety standards in work areas.

Verify that prepared food meets requirements for quality and quantity.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

E D U C A T I O N

HOMESCHOOL, WHITEWATER, COLORADO UNITED STATES

High School Diploma, May 2007

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