Customer Service Manager

Rachel Honeycutt

Phone: 240-***-****

E-mail: ********@*****.***

**** ******** *****, ***. #****

Columbia, SC 29201

Objective

To obtain a position in the hospitality industry to obtain knowledge for my future career.

Education

August 2006- June 2010 South Carroll High School (Graduated Cum Laude; 3.7 GPA)

August 2009– May 2010 Carroll Community College (Concurrent Enrollment)

August 2010- December 2010 Indiana University of Pennsylvania (Honor Roll)

January 2011– May 2011 Carroll Community College (Dean’s List)

August 2011-Current University of South Carolina (Junior-Hospitality Management Major)

Work Experience

May 2012 – August 2012 Nemacolin Woodlands Resort

Aqueous Hostess

• Handled all reservations of the restaurant in the computer system and on the phone

• Greeted the guests with the correct verbiage and offered them options of seating preferences

• Organized all seating arrangements for guests, which allowed all servers to receive the same amount of

customers each evening to make all their wages somewhat equal

January 2011–August 2011 The Greene Turtle

Waitress

• Participated in an extensive training program which required the memorization of the food/alcohol menus

• Served large group parties expertly and with enthusiasm

• Gained experience at multi-tasking as a result of serving multiple tables and the bar area simultaneously

March 2010–August 2010 Tropic Tanning and Nail Salon

Front Desk Receptionist

• Worked as primary receptionist responsible for answering all incoming phone calls and inquiries

• Coordinated all appointment requests and provided excellent customer service

• Cleaned all tanning rooms and maintained ongoing laundry service while working as receptionist

February 2009-December 2009 Mamma Angela Italian Restaurant

Hostess, Cashier and Waitress

• Enthusiastically greeted and provided seating for restaurant customers

• Placed food and beverage orders accurately to ensure prompt customer service and satisfaction

• Balanced daily sales receipts of restaurant, including carry-out orders

• Followed company procedures to correctly open and close restaurant

Volunteer Work

• 2008 Served food to the homeless at a soup kitchen

• 2006, 2007 worked the food drives at my school, helped organize and get people their orders

• 2011, 2012 Work with and help raise money for Children’s Miracle Network with my sorority

• Worked the Masters 2012 Golf Tournament

Computer Skills

Microsoft Office Package including Word, Excel and Access

Interests and Activities

Phi Mu Sorority - Social Committee

Snowboarding

References

Amanda Pompe, Manager, Aqueous Restaurant, Farmington, PA 724-***-****

Kathy Cross, Manager, The Greene Turtle, Westminster, MD 410-***-****

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