Customer Service High School

*** ****** **.

Richardson, TX *****

Phone: 469-***-****

Email: ***********@*******.***

Karina Cardoso

Objective: To maintain a developing career in the banking industry by being

a productive team player, managing conflict, building relationships,

working well under pressure and manage time effectively, while utilizing

strong communications organizational skills.

Ability Summary:

Excellent communication skills

Flexible in quick changing work environment

Effective and efficient in volume work loads

Education: 2005-2007 Richardson High School, TX

2007 to 2011 Richland College

Skills: Keyboarding 55-60 wpm, Excel, Power Point, Microsoft Word 7.0,

BCIS, Bilingual (Spanish), Family Career Community Leaders of America,

Cheerful, Easy Going

Professional Experience: Waitress/ hostess for four years

Waitress October 2006- November 2010

. Made sure the customer was satisfied

. Responsible

. On time

. Never had a complaint

. Outgoing and friendly

. Willing to help others

Bank of America (Home

Retention) Sep 2010 to present

. Being able to multitask by being on the computer

and on the phone.

. Responsible

. Able to speak Spanish to Spanish speakers

. Able to assists customer needs

. Good communication and customer service

. Able to handle a port of 50+ loans

. Handle incoming and outgoing calls

References available upon request

Contact this candidate