Office Manager

VIVIAN ALEA

Address: ** ***** ******, *** ******, New Jersey 08857

Home: 732-***-****

Mobile: 732-***-****

E-mail: ******@*****.***

OFFICE MANAGER

QUALIFICATIONS SUMMARY

Customer-focused, dynamic, and performance-driven professional, offering expertise in sales, strategic marketing, public relations, office administration management, and contract negotiations. Detail-oriented with proven effectiveness to multitask in competitive, high-impact, and fast-paced environments while juggling multiple priorities simultaneously. Powered with excellent written and verbal communication; committed to contributing to positive interpersonal relations as well as in creating and maintaining strategic partnerships. Possess utmost customer service skills and broad knowledge in analyzing and resolving business challenges.

CORE COMPETENCIES

Leadership and Management

- Skilled at multitasking, planning, and goal-setting that drive revenue increase and business growth.

Customer Service and Relations

- Adept at establishing and fostering customer relations to promote goodwill and generate repeat and referral business, resulting to significant sales profitability upturn.

Goal Setting and Motivation

- Known as exceptional employee and contributor to the company’s bottom-line; team player with solid commitment to sharing knowledge in order to attain corporate goals.

Technical Skills

- Proficient with Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook), ACT Database, Quicken, QuickBooks, HTML, DHTML, XHTML, XML, Visual Basic, Java, JavaScript, and Oracle.

PROFESSIONAL EXPERIENCE

KOHL’S DEPARTMENT STORE, EAST BRUNSWICK, NJ

Part-Time Sales Associate 2008–Present

Take full responsibility in marketing and selling all company products and services. Provide expert product knowledge to quickly analyze and identify customer needs to close sales and surpass company objectives. Maintain high level of customer service and develop strong client relations, utilizing outstanding communication and interpersonal skills. Document all information on the balance sheet to prevent cash losses. Handle, maintain, and secure proper funds in register. Perform accurate processing of customer’s transactions at the Point-of-Sale (POS).

- Earned Superstar Award in 2012 for demonstrating exemplary performance.

- Promptly resolved customer complaints, and attended to all concerns and inquiries to ensure the delivery of quality customer service.

HELICAL SYSTEMS CONCEPT, INC, OLD BRIDGE, NJ

Office Supervisor-Manager (Self-Employed) 1999–Present

Provide strategic oversight to daily office operations, including administrative, billing, personnel issues, payroll, and federal and state tax preparation and submission. Lead and supervise a staff of 12 employees on a daily basis. Closely monitor the inventory and purchases of computer hardware/software, cabling, networking, and other office supplies and equipment.

- Carried out various tasks, including payroll administration and distribution.

- Facilitated training for all department personnel in accordance with company policies and procedures.

- Assumed full accountability in negotiating, completing, and renewing of contracts with all clients.

- Handled the preparation, computation, and submission of Year-End and Quarterly Tax report

- Delivered first-rate customer service through phone and in person.

- Recorded and updated all charges and payments for cable companies and other clients.

INACOM (FORMERLY VANSTAR, INC.), ISELIN, NJ

New Jersey Senior Compliance Officer 1996–1999

Spearheaded a team consisting of more than 30 computer technicians and maintained more than 95% Accepted Standards of Group Performance rate. Spearheaded compliance monitoring, customer service, and personnel issues identification and resolution.

- Functioned as key contact; effectively carried out and finished all other staff’s incomplete duties.

- Created, updated, and maintained accurate database, spreadsheets, and tables.

- Promptly responded to all user-related issues, recorded dispatch, and processed parts orders in a timely manner.

- Obtained Star Performer Award in 1999.

EDUCATION

Web Design and Development Program

CHUBB INSTITUTE, NORTH BRUNSWICK, NJ USA

Bachelor of Science in Computer Science

AMA UNIVERSITY, MANILA, PHILIPPINES

ACTIVITIES

Kohl’s Care for Kids

Clean Ocean Action, Beach Sweeps, NJ

Hurricane Sandy Relief

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