Managment
Resume:
Susan C
Sesma
***** ******** **, ********, **
********@*****.***
PROFESSIONAL PROFILE
Results-oriented professional with exceptional leadership, and proven analytical skills. Proven ability to effectively
plan, coordinate and meet deadlines on multiple concurrent projects. Goal orientated, customer focused, and
tenacious; committed to executing solutions to problems and issues on time and under budget. Demonstrated success
in streamlining existing operations and managing current staff needs. Comprehensive experience in project planning,
budgeting, and implementing effective cost controls. Skilled communicator and dedicated team player committed to
providing high-quality support and excellent problem-solving skills to diverse workforces at all organizational levels.
AREAS OF EXPERTISE
• Operations Management • Performance Standards • Customer Satisfaction
• Team Leadership Cost Reduction I Budget Controls
• Project Leadership •
• Product Management • Inventory I Materials • Process Improvement
• 1-9 Audit & Forms Management • Employee Relations
• • Contingent Workforce
• Acquisition & Merger
Recruiting/Hiring/Interviewin Management
g • Cobra/FMLNEEOC
PROFESSIONAL EXPERIENCE
Priority Business Services, Riverside, CA 5/2011-
On-site Supervisor- Fresh & Easy 12/2012
• Continually reviewed job order activity, applicants and open position
criteria.
• Provided full service recruitment, from identifying qualified candidates, conducting behavioral interviewing to placement
• Conducted internal administrative audits of existing files, identified INS compliance, E-Verify,l-9, Workers Comp.
• Mentored, coached and developed less experienced team members.
• Responsible for producing and editing weekly schedules that incorporate staffing strategies and plans.
• Participated in monthly safety meetings and was part of the client safety committee.
• Coordinated and participated in client orientations as client required.
• Handled vacation and sick lime for employees as well as processed all time cards for payroll.
• Submitted required payroll and manager reports to client as requested.
• Conducted shift check in of all departmental staff needs.
Employers Overload, Gresham, 2007 -
Oregon
05/2011
Branch Manager
• Implement cost effective sourcing strategies for identifying high quality talent in response to staffing at all levels.
• Balance both sales and recruiting aspects of business.
• Executed strategic sourcing techniques to include a variety of resources such as internet, advertising, employment
agencies, internal and external databases, employee referrals, direct sourcing and job fairs.
• Mentored, coached and developed less experienced team members.
• Worked with external vendors to ensure appropriate tests, background, and reference checks were completed.
• Conducted internal administrative audits of existing files, identified INS compliance, E-Verify, 1-9, Workers Comp.
• Researched and initialed vendor relationship to comply with company policy and local and federal law.
• Coordinated transition of new accounts with employees of up to 175 for internal documentation, benefits and payroll.
• Increased hours by 46% over a 13 week average as well as increased the GM% and revenue.
• Measure and document service performances and maintain adequate office hours and contact methods to ensure
responsiveness.
• Meet and maintain budget responsibilities to manage- Selling, General & Administrative (SG&A) Costs.
• Ensure and write SOP's on safety procedures which ensure unemployment and workers' compensation is
managed and evaluated.
Staffmark Staffing, Portland, Oregon 2006-2007
On-Site Manager - RRDonnel/y
• Managed relationships with on-site customer to ensure customer's business objective were
achieved.
• Made hiring recommendations and extended formal employment offers.
• Developed all business process and managed P & L to operate a streamlined, profitable and efficient company.
• Implemented a training program "Team Lead Program" which increased efficiencies and customer satisfaction.
Pa
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• Ensure appropriate orientation process and training development is completed by all in house employees and temporary
staff.
• Continually review job order activity, applicants and open position criteria.
• Coordinate all personnel functions such as hiring, terminations, reviews and evaluations.
• Processed payroll for 150 + plus employees on a weekly basis and ensured accurate pay rates.
• Worked with on-site management on production schedules to ensure daily production needs were met for all 3 shifts.
Remedy Intelligent Staffing, Commerce, CA 2005-2006
On-Site Manager - Giant
• Maintained a strong working relationship with on-site client as needed to manage and resolve business issues.
• Work with on site management to meet staffing needs, extend offers and negotiate as needed.
• Utilize our tracking system to maintain associate/candidate files, payroll information and candidate activity track record.
• Keep and maintain confidential department files and records comply with procedures to meet audit requirements.
• Processed payroll for 200 plus employees on a weekly basis and ensured accurale assignment information and pay rates.
• Qualify existing profiles to ensure they accurately describe selection requirements.
• Build sustain a network of potential applicants.
• Proficient at bringing recruitment offers to a successful close.
• Demonstrated exceptional ability to anticipate manager's preferences by a high interview-to-offer ratio.
• Worked with on-site management to understand specific needs of available positions and candidates.
Bilingual Dictionaries, Murrieta, CA 2000-2005
Operations Manager- Book Publishing
• Managed, evaluated and set goals for engineering group supporting multiple product lines.
• Managed responsibilities for department finances.
• Managed and controlled all manufacturing of current and future orders based on past history and new business needs.
• Keep confidential department files and records to comply with procedures and meet audit requirements.
• Served as a Maintenance Team Manager, accountable for setting schedules for preventative maintenance. Worked with site
teams to develop best practices for PM and maintenance in the packaging and warehouse areas.
• Handled customer complaints including physically visiting customer plants and collaborating with production teams to identify
and solve issues. Demonstrated strengths in oral and written communications.
• Delivered training to 36 employees which helped increase uptime by 15% and increased quality by 20%.
• Maintained outstanding Safety record with zero incidents in 2 years.
• Reduced customer complaints roughly 20%.
• Chosen member of emergency response team for site and responsible for communication with emergency personnel.
EDUCATION
Associate of Science Degree - Business Management
Certified Paramedic
KEY SKILLS & QUALIFICATIONS
Well versed in local, state and federal labor laws.
Accounts Payables/Receivables
New Hire Orientation
Recruiting/Hiring/Interviewing
Contingent Workforce Management
Training- OTJ, Harassment, 1-9, Human Relations as needed.
Contract Review and Administration
Software/OS Skills
Microsoft Office Software, File Maker Pro
Internet Navigators
PeopleSoft, Staffsuite, Novatime
Quick Books, Peachtree, Mas 90, Manix & JD Edwards
Scanner and Photo modification
Pl:llnO? nf?
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EIVIPI OVERS
OVERlOAD
TEMPORARY SERVICES SINCE 1947®
To \\'hom It !\1av Concern:
I\1y amc is .lim Dodson. as the VP of Business Dc\'elopmcnt and Branch Opcrmions for
Lmrlovcrs Overload. I am plcascJ to recommend to :vnu one of rnv previous emplovccs
Susan Sesma. We work together l(lf a little over 2 \1 years. where she held the position of
branch munagcr for our Gresham Oregon office.
In my opinion her work ethic and professionalism is one of the m:: jnr l tclors in our
company's growth before the economic down turn. Susan was alwa:vs a team player. worked
well with other ollices and lead hy example in supporting implementation of corporate
strategic initiatives. Her depth of knowledge in recruitment. operations and management
help provide stahiJity to our ( ircsham otlicc. Susan experience has made her a good
trainer/mentor f(x her staff where shunderstood the importance of engaging and
empowering individuals to help their career grow1h while making sure they had the tools
10 he successful.
hen it comes to recruiting skills in iJcntifying candidates Jl1r spcciJTc opportunities, Susan
is exceptional which hclpcd in reducing turn over of our temporaries on a>Signment.
Operationally she is very organized which kept her branch in compliance with standard
operating procedures. llcr even keel personality is a specialtraitthat hclpcJ lwr stay calm
and focused when dealing with clients complaints. and resolving them
quickly to the clients satisfaction. I appreciated her overall knowledge and skill set which
allowed me to concentrate on other branches that needed more support and attention.
I \vholc hl•artcdly \Vould without any rcst:rvation recommend Susan 1o you. I am sure she
will he a tremendous asset to your company.
Sim.Trcly.
}t lil :h tt
501. 7'i'l.llX51
.famdod I /a. anl.com
"HELPING PEOPLE SUCCEED"
'l {I\\ hnm l! \1ay Concern:
l hi J kttcr serves as a recommendation for employment on hcha] f uf Susan Sc ma.
Uming her employment with Remedy. Susan demonstrated great commitment to customer .ser vuoe,\:, mployce relations. She truly understood the need to service our three customers in this i r1d1"Sl!C
the client. the associates and the colleagues. As an On-Site Manager. Susan possessed good
listening and communication skills that enabled her to run her on-site operations efficiently.
>hort period of time. she managed to establish a strong btLsiness relationship with her client. In
addition. she was a very flexible and reliable team player. If the opportunity would present again,
would definitely he delighted to have Susan in my team again.
'-;hould you have any additional questions regarding Sus..m Scsma' skills :4rcngths. plcac do
llT
'wsitate to call. l can he reached at 562-***-****.
lkspcctfully.
/ !i
'." J ?
R o C1 Ankz. .<
:\rca Operations Manager
Remedy Intelligent Staffing
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