Customer Service Quality Control
Resume:
I rma Oliva
Oswego, I L *****
Objective:
To obtain a position that allows me to utilize my skills
Summary
CSR Associate/Quality Control/Subcontracting house
cleaning/Caregiver/Dietary Aide
E mployment H istory
C rate Barrel/A.S.G Staffing Inc. 02/12-01/13
1860 W.Jefferson Avenue
Naperville, I L 60540
Position: Packer/Picker
Responsibilities:
Packing orders, matching numbers on shipments, picking orders for
p acking departments,this position entails picking orders and
assuring that the quality and quantities are cor rect p rior to
shipping. The candidate w ill accurately respond to computer
p rompts including pr inting and attaching correct bar codes labels to
p ackages and skids, using a R F scanner. to locate items and stock..
Regulus Group L LC/Chaseproffessionals 03/11-01/12
40 Shuman Blvd
Suite 206
Naperville I L 60543
Position: Lockbox Clerk
Responsibilities:
P rocessing, opening mail and incoming payments for a remit tance process
company, operating opex50/51 machines, data entry, and escrows invoices,
payments from DirectTv, Sprint.
U tilize mail extraction devices (Opex 150 IEM) to prosort, open, sort, purging,
and extract incoming remit tance.
Reviews checks/invoices for special instructions to determine the appropriate
i tem handling.
Identify, sort, prepare and log presorted remit tance for image processing;
research and/or direct distribution to the client.
Prepares information for input into the reporting system.
Data entry and manual sorting of documents as needed.
Asbury Gardens Supportive L iving/Barton Staffing Solutions Inc
03/10-02/11
723 Aurora Avenue
North Aurora, I L 60505
Position: Dietary Aide
Responsibilities:
Perform defined work routines, using various dietary utensils, supplies and
equipment as assigned by the Dietary
Manager.
Provide assistance to the cook in the preparation and service of meals.
Meet scheduled meal and snack times.
Follow Federal and State long term care regulations and Dietary
Department policies and procedures.
Follow cleaning schedules and perform cleaning duties as scheduled.
Assist in arranging t ray cards, loading food carts, and serving meals.
Setting up the dining room and serving residents.
Wash and store dishes.
Follow established reporting procedures for the following:
Supply or equipment needs.
A ny unsafe or malfunctioning equipment.
A ny conditions conducive to breeding insects, rodents or other vermin.
Assist in receiving and storing food and supplies.
A ttend in-service educational programs.
Follow defined safety codes while performing all duties.
Follow defined Infection Control procedures.
U nderstand facility’s fi re and disaster plans; follow established procedures
d uring drills and actual emergencies.
Be knowledgeable of Federal, State, and Facility’s rules, regulations, policies
and procedures.
Perform other department duties or special assignments as directed by the
D ietary
Freedom Imaging Systems Inc. /Precise Mailing Service Inc. 3/05-
12/10
780 McClure Rd.
Aurora, I L 60502
Position: Customer Service Associate
Responsibilities:
Departmental Organization
Client Communications, greeting vendors, customers
A nswering phones, shipping, inventory
P rocessing Client orders, quality control, packing
Organization of client materials, components and samples
P reparing and setup of jobs for Production, cutting form down to size
P roofreading quality of forms, job sheets, data, job codes and stock
Processing shipping documents and t racking shipments to clients
E xperience with E-mailing, scanning, faxing and filing, excel, Microsoft
word, Ups and fedex t racking systems.
Dawn’s Domestic Cleaning 2/00-2/05
311 E. State Street
Geneva I l 60134
Position: Housecleaner
Responsibilities:
Cleaning windows
Baseboards, dusting, mopping
Changing bed linens, microwaves, stoves
Wiping cabinets, sinks, tables, garbage removal
Trained new recruiters
K elly Cleaning Service, Inc. 1/99 – 2/00
P.O. Box 277
Warrenville, I L 60555
Position: Housecleaner
Responsibilities:
C leaning Windows
Vacuuming
Moping
Cleaning Ki tchen Appliances
Dusting
Wiping Baseboards
Garbage Removal
Sweeping, mopping
Community Care Systems
I nc. 2/94 -- 1/98
4 N Broadway St.
A urora, I l 60506
Position: Homemaker
Responsibilities:
Assisting Patients in and out of bed, walking, bathing, grooming and
d ressing
P reparing meals
Feeding meals
Changing bed linens
Washing & ironing clothing
Transporting and escorting patients to Doctors appointments
G rocery and personal Shopping
Running errands
Monitoring and administering medications
L ight housekeeping
Assisting patients with daily living skills
Being a companion and friend
Contact this candidate