Customer Service Quality Assurance
Resume:
POONAM AMRUTE
South Plainfield NJ 07080
Home: 908-***-****
************@*****.***
Cell: 860-***-****
Summary
• 5 years of Experience in Quality Assurance/Software Testing in various Web Application, Mobile
Testing, Client/Server and Mainframe with extensive experience in Manual and Automation
Testing.
• Hands on experience of Structured Query Language(SQL) with respect to writing queries,
loading of data, Data manipulation, Importing and Exporting of Data.
• Experience in Designing of Automation Test Scripts in QTP.
• Strong knowledge in testing methodology and the entire Software Testing Life Cycle (STLC),
including Test Plans, Test Cases, Test Scripts, executing the Test Scripts and analyzing the error
logs.
• Preparation of Test Data for positive and negative scenarios.
• Experienced in developing Test plans, Test Cases and generating automated scripts for testing,
Performance testing. Experienced with Mercury Testing Tools like QC and Quick Test Pro.
• Familiar with UNIX Operating Systems.
• Excellent analytical, problem-solving and documentation skills. Team player with excellent
interpersonal communication skills.
• Excellent track record of successful completion under tight deadlines. Experienced in Integration
Testing, Regression Testing, Security testing, Performance Testing, Stress Testing, and User
Acceptance Testing.
Technical Qualifications
• Areas of Testing: End-to-End Testing, System Testing, User Acceptance Testing, Integration
Testing, Automated Testing, Sanity Testing, Mobile testing.
• Software Languages: C, QTP, Unix Shell scripting, Quality Center 9.2.
• RDBMS - Oracle 11.0.MS SQL Server., Toad for Oracle 10.1.1.8
• Tools: QTP, Quality Center, JIRA, PuTTY.
• Operating System – Windows NT, XP, Vista.
• MS Office, MS Excel, MS Word, MS Power Point.
• Tally 5.4 / 6.3 (Computerized Accounting).
Professional Experience:
Fresh Direct LLC (Long Island City, NY) Nov 2012- Present
IT Quality Assurance Analyst
Responsibilities:
• Writing Test cases for all defects created in JIRA and executing tests based on the
business requirements.
• Performed Functional, Regression and Backend testing on web based storefront
application having project life cycle of one month.
• Working with developers for creating setup needed to conduct test.
• Coordinating with Euedge (Europe) for testing the fixed done with various versions on
Dev Clusters.
• Conducting UAT with business on every ticket tested and approved.
• Conducting testing in Rollback, Staging and Production for all defects tested.
• As part of application support, provide assistance to customer service department and
internal staff.
• Covering testing areas in storefront, customer service and transportation.
• Use Putty for working on servers for testing the fixes done by Developers.
• Coordinating with System Engineers, Store Publish and Developers for Code
Deployment.
• Conducting Mobile testing for Android and Iphone as part of regression testing.
• Sanity testing on every clusters after code deployed.
• Brainstorming with QA team every week on upcoming projects and fixing dates for next
release.
Environment: JIRA, Toad for Oracle Version 10.1.1.8, PuTTY, dev, stage and prod envt.
ITM - Information & Technology Management (Edison, NJ) Mar 2009 – Oct 2012
Project (1): For Barclays Bank - As a member of the QA Test Support Team, my job responsibilities was
• Responsible for writing test plans for all levels of testing. Maintained records of test progress,
documented test results to report results to the upper management on a weekly basis.
• Assisted in reviewing the Requirements, met users to gather additional criteria detailing Test
Plan.
• Was responsible for writing and executing End-to-End test cases for Bank applications in 2
Builds
• covering topics like Customer Information & Accounts, Master Account Information,
Customer Transactions, Reports & Bank Administrative tools for some Checking & Savings
Accounts.
• Testing and Verifying the data through writing SQL queries.
• Loading Data through Select and Insert Statement in SQL for data testing.
• Creating various views in SQL for writing Test cases.
• Importing and Exporting Data using BCP (exp/imp).
• Writing SQL queries for creating temporary tables for verification and identification of Bank
transactions.
• Testing involved Manual testing, QTP scripting as well as being familiar with Bank SQL tables
and application data.
• Implemented and automated regression test scripts based on business requirements using QTP
and Performed Descriptive Programming wherever necessary.
• Enhanced the scripts by adding control and conditional statements using VB script.
• As part of the Defect Management Team assisted in Defect Tracking, Escalation and Defect
Management using QC - Quality Center ver. 9.0.
• Loaded Test Data as well as scheduled Test runs as part of Test Support team. Performed
Functional, Performance testing, Stress & Volume testing for different bank applications.
• Assisted in presenting Test Plan Document & automated test scripts for User acceptance.
• Write and execute SQL queries from SQL database.
• Participation in Data Change and Data Transfer Request.
Project (2): For ITM
As part of their QA Support team for Barclays Bank
• Participated in various brainstorming sessions involving designers, developers in order to derive
scenarios to be transformed into test cases.
• Assisted in developing test plans, test cases and execution of the complete test cycle involved in
the conversion of over 2 million online accounts from Oracle database to SQL Server database.
• Prepared test data for positive and negative test cases and performed Ad-hoc, End-to-End,
System testing, Regression testing and Functional testing. Helped in the creation and execution
of Manual and Automated tests using HP’s QTP ver. 10.0, Quality Center 9.0 and Microsoft SQL
Server.
• Partnered with System Analysts to validate Use Cases and Requirements.
• Actively involved in test case preparation and evaluation through peer reviews and formal
reviews.
• Created and executed test script using Data Driven and Keyword Driven technique.
• Used Quality Center for Requirements management, Releases, Test Case management,
Reporting and Tracking Defects.
• Responsible for Tracking Defects using Test Director & Generated Reports at the time of
execution and releases.
• Assisted in importing and exporting the Test Cases from Excel to Quality Center.
Soft Group USA (ATLANTA) Dec 2006- Feb 2009
Manual QA Tester
Responsibilities:
• Created Test plans and Test cases based on the business requirements
• Performed Functional, Regression and Backend testing
• Analyzed System specifications and performed smoke, GUI, functional, Performance,
Integration and Usability testing.
• Used Mercury Quality Center extensively throughout the testing process to plan and
maintain tests, maintain traceability of tests to the application functionality and again to
requirements, defect tracking and management, etc.
Environment: MS SQL 2005/2008, and Mercury Quality Center
Star India Pvt. Ltd (Mumbai, India) Dec 2004 – Oct 2006
Traffic Assistant
Responsibilities:
• Scheduling on-air 24 hours logs for Star Gold Channel and Star Utsav.
• Creating and Realizing FPC (Fixed Program Chart) to all the networks.
• Follow-up with agencies for Commercials Tapes and materials.
• Coordinating with the headquarters for movies, serials, and commercials.
• Maintaining Sponsorships Charts for the tv shows.
Mid-Day Publications (Mumbai, India) Feb 2004 – Dec 2004
Front Office Executive
• Preparing Estimates
• Scheduling and Rescheduling of ad spots
• Executing Release Orders for the newspaper.
• Follow up with Press regarding materials.
• Preparation of Payable Statements and keeping the registers updated.
Educational Qualifications:
Year Degree Institute/ School Class
2008 Masters of Commerce Pune University First
2003 Bachelor of Commerce Mumbai University First
2000 High SchoolCertificate Mumbai University First
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