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Service Manager

Location:
Spring Valley, CA, 91979
Posted:
January 26, 2013

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Resume:

ARTHUR MERCADO LAWLER

PO Box **** ~ Spring Valley, California 91979

619-***-**** (home) ~ 858-***-**** x 244 (work) ~

abn33l@r.postjobfree.com

PERSONAL DATA

o Citizenship: United States

o Date & Place of Birth: 30 April, 1954, New York City, New York, United States

o Veterans' Preference: 10 points

( Military Service: 40 years of military service: 30 years in US Army Reserves (1982-2012), 6 years of active US Army service (1976-82), and 4 years of active US Coast Guard service (1971-75); highest military rank: CW5 (Oct 2008) (Retired 2012)

( Federal Service: 32 years of Federal service (Nov. 1981-present): highest Federal grade: FG-14 (Oct. 2002-present), Series 1825

PROFESSIONAL EXPERIENCE

FEDERAL AVIATION ADMINISTRATION (FAA), AFS-900, ATOS-CMO July 2008 - Present

Aviation Safety Inspector (FG-14)

Address: 45005 Aviation Drive, Suite 131, Dulles, Virginia 20166

Hours: 40+ per week

Supervisor:Rand Franklin, Certiciation Section, Assist. Manager, 571-***-****

. Function as a national technical expert on specific aircraft and airline procedures/policies related to certification and evaluation of 14 CFR Part 121 air carriers.

. Provide expertise and expert technical guidance to the certificating office personnel to ensure standardization and consistent application of agency guidance and Air Transportation Oversight System (ATOS) Business Process.

. Assure that targeted organizations meet Federal Aviation Regulations (FAR) regarding operations programs.

. Coordinate with principal inspectors, in order to develop a comprehensive surveillance strategy for continued surveillance of air carrier after certification.

. Participate in the development and modification of air carrier inspector handbooks regarding certification, standardization, and surveillance systems.

. Evaluate existing air carriers for continued compliance with FAR's.

. Perform work accomplishment through a virtual office environment utilizing state-of-art automation and communications systems.

FEDERAL AVIATION ADMINISTRATION (FAA), San Diego, California May 1997 - July 2008

Principal Operations Inspector (FG-14)

Address: 8525 Gibbs Drive, San Diego, California 92123

Hours: 40+ per week

Supervisor: Cynthia A. Jesch, Operations Unit Supervisor, 858-***-**** x 263

. Inspect and evaluate operations activities at a variety of aviation facilities. Inspections encompass multiple aspects of operations, equipment, airmen, crew, pilot examiners, flight instructors, air shows, and air races.

. Currently maintain a 2800-point complexity for district.

. Perform evaluations under 14 CFR Part 61, Certification: Pilots and Flight Instructors; Part 91, Air Traffic and General Operating Rules; Part 119, Air Carriers and Operators for Compensation or Hire: Certification and Operations; Part 121 Air Carrier, Supplemental Operations; Part 133, Rotorcraft External-Load Operations; Part 135, Operating Requirements: Commuter and On-Demand Operations; Part 137, Agricultural Aircraft Operations; and Part 141, Pilot Schools.

. Ensure organizations and facility staff comply with regulatory requirements.

. Prepare final reports and recommendations.

. Conduct re-examination of certified airmen and re-certification of operators or agencies.

. Perform investigations of public complaints, congressional inquiries, and aircraft incidents and accidents.

. Give depositions, testify at court and other legal hearings, and provide technical expertise and assistance to legal professionals.

. Review manuals associated with certification requirements of air carriers, air agencies, and air operator for accuracy and compliance with Federal Aviation Regulations (FAR).

. Evaluate training programs including flight simulators, training devices, and similar equipment to ensure they meet requirements of FAR.

. Coordinate or assist with the emergency suspension of certificates or cancellation of operations specifications.

. Conduct competency, instrument proficiency, line checks, and special in- flight evaluations of pilots and flight crews.

. Document all flight activities in the FAA computer system (FSAS, Oasis).

. Perform as check airman for various Part 135 transport category operators and perform as the office check airman for helicopter (HU-369/269, BHT-206, AS-350, R-22) operations (IFR/VFR) under the 4040 Event Base Currency (EBC) program.

. Serve as the District, Region, and National resource for Cessna Citation 500 series (500/501, 550/S550/551, Bravo, 560, 560 Ultra), Citation Excel (CE-560XL), and Robinson 22 helicopter.

. Pursue extensive further education to maintain knowledge in multiple areas including safety and systems.

. Participated in the Federal Executive Board (FEB) Leadership Associates Program, class of 1998. This involved attending monthly meetings and quarterly training sessions, participating in a leadership effectiveness inventory, and interviewing, shadowing, and receiving mentoring from

several senior federal executives including the US Customs, Fines, Penalties, and Forfeitures Officer, San Diego Region, and a US Customs Service Aviation Group Supervisor.

MILITARY EXPERIENCE

UNITED STATES ARMY RESERVES (Retired) July 1982 - Jan. 2012

Master Warrant Officer (CW5) / UH/HH-60 Standardization Instructor Pilot (SP) / Instructor Examiner (IE), Brigade Aviation Maintentance Officer (BAMO), 244th Aviation Brigade (Oct. 2008-Jan. 2012)

Address: HHC 244th Aviation Brigade, 5231 South Scott Plaza, Ft. Dix, NJ 08640

Hours: 15+ per week

Supervisor: CPT Stanley

As a Warrant Officer:

. Mentor both commissioned and warrant officers.

. Deploy sound judgment, excellent decision-making skills, strategic planning abilities, technical expertise, and tactical knowledge to make decisions and take action quickly for the benefit of the Brigade.

As a UH/HH-60 Blackhawk subject matter expert for Standards and Aviation Maintenance:

Standards:

. Perform Instructor Pilot / Instrument Examiner duties, providing ongoing training to rated Army pilots within the Brigade and subordinate units.

. Provide proven expertise in Standards, Organizational Assessments and Blackhawk Operations.

. Ensure that all aviators and flight crew members maintain currency in assigned aircraft in accordance with all Army regulations, TC 1-210 and TC 1-237, and any special inspections mandated by higher headquarters.

. Coordinate closely with the Officer and NCO core to ensure that instructional courseware is consistent and standardized.

. Evaluate and ensure aircraft manuals, operation manuals, and checklists are up-to-date.

. Prepare, present, and update ground/in-flight lesson plans and plans of action.

. Plan, prepare, and present ground instruction in all aircraft systems, crew resource management, related Army Regulations, safety procedures, and in-flight emergencies mandated by the US Army Department of Evaluations and Standards (DES).

. Perform competency, special in-flight evaluations in compliance with Training Circular TC 1-210 and 1-237.

. Maintain in-depth knowledge of US Army Regulations 95-1 (AR 95-1) as well as local SOPs in use by unit.

Aviation Maintenance:

. Performs Aviation Maintenance Officer duties.

. Primary focus on UH/HH-60 Blackhawk unit deployments / re-deployment.

. Oversight of UH/HH-60 Operational Readiness Rates / Special Operations Forces.

. UH/HH-60 Aviation Readiness Maintenance Systems (ARMS) / PRE-ARMS inspections.

. Oversight of scheduling for all UH/HH-60 aircraft into reset, depot, modifications, turn-in and management / tracking of all newly assigned UH/HH-60 aircraft.

Senior Warrant Officer (CW4 (P)) / UH-60 Standardization Instructor Pilot (SP) / Instructor Examiner (IE), Battalion 7/158th (Nov. 2006-Oct 2008)

Address: 13746 Alert Road, Building 771, Victorville, California 92394

Hours: 15+ per week

Supervisor: LTC. Walwrath

As a Warrant Officer:

. Mentor both commissioned and warrant officers.

. Deploy sound judgment, excellent decision-making skills, strategic planning abilities, technical expertise, and tactical knowledge to make decisions and take action quickly for the benefit of the Battalion.

As a UH-60 Standardization Instructor Pilot / Instructor Examiner:

. Provide ongoing training to rated Army pilots within the battalion.

. Ensure that all aviators and flight crew members maintain currency in assigned aircraft in accordance with all Army regulations, TC 1-210 and TC 1-237, and any special inspections mandated by higher headquarters.

. Coordinate closely with the Officer and NCO core to ensure that instructional courseware is consistent and standardized.

. Evaluate and ensure aircraft manuals, operation manuals, and checklists are up-to-date.

. Prepare, present, and update ground/in-flight lesson plans and plans of action.

. Plan, prepare, and present ground instruction in all aircraft systems, crew resource management, related Army Regulations, safety procedures, and in-flight emergencies mandated by the US Army Department of Evaluations and Standards (DES).

. Perform competency, special in-flight evaluations in compliance with Training Circular TC 1-210 and 1-237.

. Maintain in-depth knowledge of US Army Regulations 95-1 (AR 95-1) as well as local SOPs in use by unit.

Senior Warrant Officer (CW4 (P)) / UH-60 Standardization Instructor Pilot (SP) / Instructor Examiner (IE) & Platoon Leader, Delta 158th Aviation

Regiment (Oct. 2001-Nov. 2006)

Address: 13746 Alert Road, Building 771, Victorville, California 92394

Hours: 15+ per week

Supervisor: Maj. Herman Williams

. Trained company rated Army pilots and served as the SP/IE in UH-60 helicopters, performing similar functions as in current position.

. Supervised, mentored, and motivated a platoon of 40 soldiers.

. Supported a variety of War on Terrorism operations including Operation Iraqi Freedom and Noble Eagle for two years from January 2004 to December 2005. This included one-year deployment in Iraq.

Senior Warrant Officer / UH-60 Maintenance Test Pilot, 126th Medical Company (Mar. 2000-Oct. 2001)

Address: Mather, California

Hours: 15+ per week

Land Combat Missile System Warrant Officer, 304th Material Management Center (May 1996-Mar. 2000)

Address: Los Angeles, California

Hours: 15+ per week

Senior Warrant Officer, Battle Projection Group, 1st Brigade, 75th Division (Oct. 1995-May 1996)

Address: Houston, Texas

Hours: 15+ per week

Company Delta Commander, 1/214th Aviation Regiment (Sep. 1991-Oct. 1995)

Address: Los Alamitos, California

Hours: 20+ per week

. Commanded, trained, and oversaw the well-being of 140 officers and enlisted soldiers responsible for maintaining 70 UH-1 Huey helicopters.

. Served as the Senior Aviation Maintenance Officer (SAMO) on both the UH-1 and UH-60 helicopter.

. Ensured compliance with all Army Regulations, Technical Manuals, Phase Inspection requirements, and any special instructions mandated by higher headquarters.

. Planned, prepared, and presented ground instruction in all aircraft systems, crew resource management, related Army regulations, safety procedures, and in-flight emergencies mandated by the US Army Department of Evaluations and Standards (DES).

. Evaluated Maintenance Test Pilots (MTPs) and crew chiefs, conducting competency and in-flight assessments in accordance with Training Circular TC-211 and 212.

. Managed $15 million of equipment.

. Continually maintained and updated thorough knowledge of Uniformed Code of Military Justice (UCMJ), US Army Regulations (USAR), all Standard Operating Procedures (SOPs), and International Civil Aeronautical Organization (ICAO) regulations, as well as host country regulations while deployed to foreign countries.

. Maintained 97% operational readiness rate for 34 aircraft at 3 geographically dispersed locations, accruing over 1,000 hours of flight time and consuming 85,000 gallons of JP-8 fuel.

. Provided aviation maintenance support for Operation Counter-Punch 94, a real-world deployment simulation in Redding, California and Medford, Oregon.

. Participated in various other special initiatives such as United Forces (Fuerzas Unidas) in Chile, South America in July 1991 and an AUIB/M43 Mask Heat Stress Study with the US Army Aeromedical Research Laboratory in Fort Rucker, Alabama in September 1991.

. Dramatically improved poor morale of the company by organizing daily team meetings to motivate personnel, brainstorm ideas for corrective action, and regularly communicate progress.

. Received numerous awards including the Meritorious Service Medal for proven ability to lead officer and enlisted corps to exceptional levels of performance.

Previously served in many Individual Ready Reserves / Individual Mobilization Augmentee (IRR / IMA) positions (1982-91) with the First Cavalry Division, III Corps, 6th ACCB, 13th COSCOM, 2nd Armored Division, and 6th ACCB in Fort Hood, Texas; the 4th Aviation Training Battalion in Fort Rucker, Alabama; the US Army Transportation School in Ft. Eustis, Virginia; the 10th Special Forces Services Company in Ft. Devens, Massachusetts; the 7th Aviation Battalion in Ft. Ord, California; USSOCOM

in Quarry Heights, Panama/Chile; and the 200th Aviation Company in Ft. Sill, Oklahoma. Key accomplishments included developing a proposal for an Army program to train and field qualified warrant officer aviators at a faster rate while saving $4 million annually, as well as completing a staff study for the Combat Aviation Commander, 1st Cavalry Division, and Ft. Hood, Texas on the deactivation of the 227th Aviation Battalion.

UNITED STATES ARMY (active service posts) Oct. 1976 - July 1982 Rank: Private First Class (E-3) to Chief Warrant Officer Two (W-2) A Troop 4/9th Cavalry, 6th ACCB, Ft. Hood, Texas (Jan. 1980-July 1982) US Army Aviation School, IERW, Ft. Rucker, Alabama (Feb.-Dec. 1979) 1/6th Infantry, Illesheim, Germany (Jan. 1977-Jan. 1979) US Army Medical Academy, Ft. Sam Houston, Texas (Oct.-Dec. 1976)

US Army Minuteman Training, Ft. Leonardwood, Missouri (Oct. 1976)

UNITED STATES COAST GUARD RESERVES Oct. 1975 - Oct. 1976

Rank: Petty Officer Third Class (E-4)

USCG Inactive Reserve Component, 3rd Coast Guard District

UNITED STATES COAST GUARD (active service posts) Oct. 1971 - Oct. 1975

Rank Seaman Apprentice (E-1) to Petty Officer Third Class (E-4)

USCG Search and Rescue Station, New London, Connecticut (Apr.-Oct. 1975)

USCG Loran Station, Lampedusa, Italy (Apr. 1974-Apr. 1975)

USCG Cutter Mahoning, Governor's Island, New York (Apr. 1973-Apr. 1974)

USCG Cutter Mariposa, New London, Connecticut (May 1972-Apr. 1973)

USCG Electrician's Mate, Governor's Island, New York (Jan.-May 1972)

USCG Basic Training, Cape May, New Jersey (Oct. 1971-Jan. 1972)

PROFESSIONAL AFFILIATIONS / SPECIAL POSTS

. Member Army Aviation Assoication of America (AAAA), (2011-Present)

. FAA National Resource, Citation Excel, CE-560XL (2001-2007), Citation 500 Series (1999-2003), and Robinson 22 Helicopter (1999-2007)

. FAA On-the-Job Training (OJT) Instructor (2001-2008)

. Member, Professional Airways Systems Specialists (PASS) Union (1997 - Present)

. Member, US Army Council of Warrant Officers (1979 - 2012)

. Member, San Diego FSDO, EBC Committee (1998-2008)

. Former Associate Member, Federal Executive Board, Western Pacific Region (1998-1999)

. Former US Coast Guard Recruit Mentor (2001)

Education

TRINITY COLLEGE & UNIVERSITY, Sioux City, SD, Master of Science, Aviation Management, 2001

Bachelor of Science, Business Administration, with Distinction in Management, 1999

CENTRAL TEXAS COLLEGE, Killen, TX, 65 Credits, 1982

CURTIS HIGH SCHOOL, Staten Island, NY

High School Diploma, June 1972

. Lettered in Swimming.

MILITARY TRAINING

Warrant Officer Senior Staff Coursed (April 2007)

U.S. Army Rotary Wing Instrument Examiner’s Course (2003)

UH-60 Blackhawk Instructor Pilot Course (2002)

Land Combat Missile System Technician Advanced Course (1999)

Supply Systems Technician Correspondence Course (1998)

Land Combat Missile System Tech Correspondence Course, Phase I (1997)

Reserve Component Senior Warrant Officer Aviation Technician Course (1994)

Aviation Warrant Officer Advance Course (1993)

UH-1 Maintenance Manager/ Maintenance Test Pilot Course (1993)

Aero-Medical Evacuation Officer Course (1991)

C-12 Initial Simulator/Ground School (1990)

UH-60 Maintenance Manager/Maintenance Test Pilot Course (1989)

US Army Aviation Maintenance Officer/Repair Technician Course (1987)

UH-60 Aviator Qualification Course (1986)

US Army Nuclear, Biological and Chemical Officer Course (1980)

Leadership and Management Course (1980)

Initial Entry Rotary Wing Aviation Course (1979)

US Army First Armored Division, Expert Field Medic Course (1977)

Basic Medical Specialist Course (1976)

US Army Minuteman Training Course (1976)

Damage Control Course (1972)

Electrican’s Mate Course (1972)

US Coast Guard Basic Training Course (1971)

AVIATION EXPERTISE

Ratings:

Airline Transport Pilot – Airplane & Helicopter

Certified Flight Instructor/MEI – Airplane & Helicopter

Certified Flight Instructor, Instrument Airplane & Helicopter

Airframe & Power Plant

Type Ratings:

BH-205, R-22, SK-70, CE-500, CE-560XL, BE-200, B737

AWARDS

Civilian

Federal Aviation Administration (FAA), 10 hour Time Off Award (Sept. 2012)

Federal Aviation Administration (FAA), $160.00 Cash Award (Sept. 2012)

Thirty-year recognition of service letter, in the Government of the United States (Nov. 2010)

Twenty-five year recognition of service letter, in the Government of the United States (Nov. 2005)

Appreciation Plaque, San Diego Safety Program Manager, CFI Rotorcraft Workshop (Mar. 2002)

Twenty-year recognition of service letter, in the Government of the United States (Oct. 2000)

Federal Aviation Administration (FAA) Time-Off from Duty Award (Aug. 1998)

SimuFlite Training International One (1) Pin (May 1997)

SimuFlite Training International Pat on the Back (Dec. 1996)

Josephine County, Oregon Sheriff's Office Certificate of Appreciation (Sept. 1994)

Fifteen-year recognition of service in the Government of the United States (Jan. 1994)

Letter of Acknowledgment, US Customs Service, March AFB, California (Sept. 1992)

Letter of Appreciation, Riverside Sheriff Department, Riverside, California (Nov. 1991)

Letter of Appreciation, City of Upland SWAT Team, Upland, California (Nov. 1991)

Letter of Appreciation, Lt. General Beckel, US Air Forces, March AFB, California (Nov. 1991)

Letter of Acknowledgment, US Customs Service, March AFB, California (Sep. 1991)

Letter of Appreciation, US Customs Service, March AFB, California (Sep. 1991)

Letter of Outstanding Accomplishment, US Customs Service, March AFB, California (Sep. 1991)

Letter of Appreciation, US Customs Service, RAC, Nevada and California (June 1991)

Letter of Acknowledgment, US Customs Service, March AFB, California (Jan. 1991)

Letter of Acknowledgment, US Customs Service, March AFB, California (Jan. 1991)

Letter of Appreciation, US Department of Justice, Border Patrol REACT Team, California (Oct. 1990)

Letter of Acknowledgment, US Customs Service, March AFB, California (Sep. 1990)

Letter of Acknowledgment, US Customs Service, March AFB, California (Sep. 1990)

Letter of Appreciation, Lt. General Beckel, US Air Force, March AFB, California (Mar. 1990)

US Customs Service Certificate of Excellence for Physical Training, Glynco, Georgia (Aug. 1989)

FLETC (Federal Law Enforcement Training Center) Outstanding Physical Fitness Certificate, Glynco, Georgia (July 1989)

Ten-year recognition of service, in the Government of the United States (Jan. 1989)

Military

Legion of Merit (2012)

Combat Action Badge (2005)

Army Air Medal (2005)

Iraqi Campaign Medal (2004)

Global War On Terrorism Service Medal (GWOTSM) – Noble Eagle (2004)

Army Achievement Medal (2000)

Meritorious Service Medal (1995/2008)

Army Letter of Commendation (1995)

Army Master Aviation Badge (1994)

Letter of Appreciation, US Army ROTC, University of Puerto Rico, Mayaguez, Puerto Rico (1994)

Armed Forces Reserve Medal with Gold Hour Glass (1989/1999/2009) and “M” Device and 3 (ONE & OIF(2)) (2004/2005/2009)

Army Reserve Command Overseas Training Ribbon (1991)

Army Merit for Aviation Safety (1990)

Army Reserve Components Achievement Medal (10: 1982/1986/1990/1993/1996/1999/2002/2005/2008/2011)

Army Senior Aviation Badge (1987)

Army Certificate of Appreciation, Dallas Recruiting Command (1980)

Army Aviation Badge (1979)

Good Conduct Medal (1979)

US Army Certificate of Achievement for Outstanding Performance, Seventh Army, Germany (1978)

Expert Field Medical Badge (1977)

Army Service Ribbon (1977)

Overseas Ribbon (1974/1978/1991)

National Defense Ribbon with 2 Bronze Stars (1971/1991/2004)



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