Customer Service San Francisco

MengYuan Shen

*** **** ****** *** *********, CA *4112 ( (C) 415-***-**** (

************@*****.***

SUMMARY OF QUALIFICATIONS

Excellent communication and interpersonal skills

Advanced ability in problem solving and analytical thinking

Fluent in Mandarin and Cantonese

Ability to manage work pressure and a perfect team player

A person possesses enthusiasm, friendliness, and diligence.

EDUCATION

San Francisco State University

San Francisco, CA

B. S. in Business Administration, Finance

December, 2011

EXPERIENCE

Treasure Island Job Corps Center

San Francisco, CA

Recreation Specialist

2007 - 2012

Managed the center's regulations and trainees

Directed trainees to go on a field trip as a team

Verified that trainees followed their tasks during the trip

Kept the environment clean and neat

National Investment Consultant

San Francisco, CA

Account Executive

2006-2007

Provided efficient and considerate customer service to clients from

diverse backgrounds

Addressed the investments needs of clients and suggested with the right

products

Collaborated with other representatives for arranging and organizing

contracts

HK TVB Inc. San Francisco, CA

Playback Operator 2005- 2006

Operated reproducing machinery, rewound and recorded video tapes

Broadcast TV shows on schedule and monitored the screen on time accuracy

Costco San Francisco, CA

Cashier 2004 - 2005

Provided courteous customer service in a fast-pace wholesaler

Entered transactions accurately into the cash register and collect

correct amounts of payments

Performed opening and closing tasks

Wellness Center

San Francisco, CA

Office Assistant

2003

- 2004

Handled questions and resolved problems from clients

Answered and screened incoming phone calls

Filed confidential documents and managed daily office operations

OTHER EXPERIENCE

SF Election Department Poll Worker Chinese Translator

(2004) San Francisco, CA

City College of San Francisco Teacher Assistant

(2004) San Francisco, CA

SKILLS

Microsoft Office Software: Word, Excel, Access, PowerPoint

Outstanding mathematic skills and sensitive to working with numbers

Strong ability to respond and great confidence to handle problems under

different kinds of situations

Contact this candidate