LUIS OROZCO
**** ***** ******** *****, #**** ***/904-6466
Miami, FL 33137 ******@*****.***
SENIOR OPERATIONS MANAGER
PROFILE
Successful senior track record as a Change Agent, Project Manager and
Process Advocate in large-scale logistics, shipping/receiving, freight
forwarding and supply chain management in deadline-driven situations. High-
capacity leadership experience in multi-project management, strategic
planning, quote formation, job scheduling and real-time troubleshooting in
domestic and international business environments.
> Solid reputation as a self-starting manager in all aspects of the
project delivery lifecycle, including requirements identification,
resource allocation, workflow planning and document preparation.
> Confident development and execution of successful order processing and
high-impact business plans with a creative approach; ensure rapid
delivery of high-growth revenue results.
> Expertise in the negotiation and administration of complex vendor
contracts, supplier agreements and process reengineering with top
management, subject matter experts and key decision-makers.
> Effective hiring, management, deployment, mentoring, and development of
top-notch talent at staff and field levels; self-motivated to achieve
optimal performance, surpass project goals and meet aggressive business
objectives.
> Multi-tasking talents in team building, organization, needs analysis,
and attention to detail in time-sensitive situations; recognized as an
industry expert and keynote conference speaker.
> Extensive exposure to cross-cultural practices and international
business protocols in South American, Caribbean and North American
markets. Fluent in Spanish and English; familiar with German, Italian
and Portuguese.
AREAS OF EXPERTISE
Business Analysis ? Major Account Management ? Client Relationship Building
? Key Performance Metrics ? Operations Management ? Team Leadership ?
Market Trend Analysis ? Policy Development ? Procurement ? Cost Controls ?
Process Improvements ? Enterprise Solutions ? Hands-on Troubleshooting ?
Vendor Relations
EMPLOYMENT & ACCOMPLISHMENTS
NetTalk.com, Miami, FL 2012 - Present
Supply Chain Manager
Strong leadership to successfully lead working with factories, suppliers
and carriers based in Asia; excellent negotiation skills to deal with
contract manufacturers and distribution partners with heavy focus on
contract negotiation, costing strategies and rates of improvement, and
achievement of key performance metrics.
> Design of the complete Supply Chain structure from generation
of barcodes and UPC labels to the design of the factory
workflow and production involving suppliers and carriers
based in China and integrating 3PL logistics, to have optimum
production levels and the best transit time at the most cost
efficient rate for the transportation to the US.
> Working with Finance and IT to design and develop an
invoicing system which enabled best cash flow levels.
> Re-engineering of RMAs process and improving quality controls
to generate substantial savings in the amount of
$150,000/month in operational costs and at the same time
generating additional revenue.
> Constantly applying strategic thinking to improve production
effectiveness, reduce operational costs, improve lead times,
keeping accurate inventory levels and to lower transit time
from factory to DC and from DC to customers. The main
objective is to have lean processes which enhance
profitability without compromising our response capability
and consequently customer's expectations.
American Power Conversion by Schneider Electric, Miami, FL 2007 - 2012
Senior Logistics Project Coordinator
Responsible for managing the on-time delivery of "constructed-to-order
(CTO)" orders through freight forwarders in CA, FL and TX to clients
throughout Latin America. Utilize expertise in all aspects of logistics
coordination, including booking vessels and generating quotes for air, sea
and ground transportation to US and international clients. Work closely
with peer-teams in factories and warehouses worldwide, along with
coordinating shipping activities through freight forwarders and freight
companies.
> Recognized for always connecting with clients in a timely
manner to identify and meet any onsite requirements, while
streamlining export operations and maximizing product
availability.
> Planned and administered Cooling and Power Back-Up projects
for APC and MGE in support of domestic and international
warehouses.
> Provided real-time follow-up, advice and resolution of
transportation, operations, document and financial issues for
ISX Solutions, Cooling projects, MGE, services and RMAs for
locations in Mexico, Central America, South America and the
Caribbean.
Hersa International Inc., Miami, FL 2005 - 2007
Project Manager
> Managed strategy development, cost flow projects and finance
reporting for new projects and current products for Latin
American and Caribbean marketplaces.
Sistemas de Comunicacion Global C.A., Caracas, Venezuela 1999 - 2005
Project Manager
> Reviewed and studied the construction of Movilnet's radio
stations as part of the larger TANGO (technological upgrade)
project.
> In charge of all aspects of project planning, contracting,
finance and cost analysis during the civil engineering
construction of radio sites and central bases for Movilnet.
Constructora Guatopo C.A., Caracas, Venezuela 1994 - 1998
Project Manager
> Coordinated teams of engineers and budgets of up to $5
million for a variety of critical projects.
EDUCATION
Florida International University, Miami, FL 2011
Master's Degree in International Business
Universidad Metropolitana, Caracas, Venezuela 2005
M.B.A. Degree in Business Administration
Universidad Santa Maria, Caracas, Venezuela 1998
B.S. Degree in Industrial Engineering
PROFESSIONAL TRAINING & ACTIVITIES
- Courses in Project Planning, Project Management, Supply Chain, Total
Quality Management and Operational Investigations.
- Fully proficient in MS Office, MS Project, Oracle and proprietary
applications.