Receptionist, Customer Service

Amanda Kessenich

*** ******** **** *** **** St Petersburg, FL 33716

336-***-**** ******.*********@*****.***

Education

Colorado Technical University January 2012-May 2014

-Currently maintaining a 3.85 GPA.

-Will graduate in May, 2014 with a Bachelor of Science degree in

Accounting.

Rowan/Cabarrus Community College August 2004-May 2006

-Maintained a 3.50 GPA.

-Completed general education courses including those in collegiate

Mathematics, Science, and English.

Work Experience

Bank of America St Petersburg, FL

Teller Operations Specialist August 2009 - Current

-Supervised the activity of all tellers to ensure proper procedures were

followed when speaking with customers.

-Responsible for training all tellers on new products and sales techniques.

-Charged with verifying the balance of all teller drawers and researching

any discrepancies.

-Placed weekly cash orders for the banking center.

Teller May 2008 - August 2009

-Responsible for accepting deposits and providing customers with account

information and withdrawals.

-Provided information about new accounts to fit the needs of each

individual customer. These accounts include basic depository accounts,

credit lines, and investment programs.

-Greeted each customer and provided a high level of customer service on an

individual basis.

-Assisted other employees with customer service during peak times while

continuing to provide for customers at my teller window.

-Maintained a close inventory of cash and checks on hand and balanced my

drawers at the end of each day.

LCCS Inc. Spencer, NC

Receptionist/Customer Service Representative November 2006 - April 2008

-Responsible for operation of the point-of-sale system including

interaction with each customer.

-Responsible for answering incoming calls and routing the calls to the

correct individual.

-Dealt with basic customer service issues to maintain the satisfaction of

all customers.

-Occasionally assisted in processing of accounts payable and ordering of

new products.

CVS Salisbury, NC

Shift Supervisor February 2005-November 2006

-Responsible for supervising and directing store staff.

-Sorted and displayed weekly sale tickets and completed regular inventory

counts for re-ordering of stock.

-Completed merchandising processes including all sorting, displaying, and

ordering of greeting cards.

-Responsible for the maintenance of high customer satisfaction by handling

customer complaints and special requests.

-Prepared daily deposits and counted/closed each active cash register at

days end.

CVS Salisbury, NC

Photo Lab Technician August 2002-February 2005

-Responsible for basic customer service.

-Ran the point-of-sale system which included interaction with every

customer.

-Processed film and provided prints for customers.

-Assisted store management with store merchandising, ordering, and customer

service issues.

Relevant Skills

-Proficient in all Microsoft Office Applications and multiple Windows-based

applications.

-Familiar with the operation of most office technology including multi-line

phone systems, Windows-based computers, and peripherals for these

computers.

-Typing speed is 40 words per minute.

-Officially registered Notary Public in the State of Florida

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