Manager Customer Service
Resume:
Michael Herkal
Robbinsdale, MN 55422
Cell 763-***-****
*******@******.***
Warehouse / Distribution / Inventory
Management Professional
SUMMARY
Over twenty years of progressive management and front-line experience
warehouse, distribution, operations and inventory/receiving roles within
the pharmaceutical wholesaling and foods industries. Results-oriented work
ethic with the ability to lead, assimilate information, analyze problems
and arrive at viable solutions.
. Leadership experience within a warehousing and distribution setting
. Multi-site experience
. WMS implementation and management
. High volume SKU experience, including 50,000+ levels
. Multi-industry experience including medical device, foods, and
AREAS OF EXPERTISE
WMS Logistic Pro SAP
Personal Supervision Problem Solving
Logistics General Policies
Inventory Control Quality Assurance
Training & Development Strategic Planning
Loss Control Safety Training
PROFESSIONAL HISTORY
Mission Foods Oct. 17, 2010 -
Present
Warehouse Manager
Responsible for all warehouse activities including AIB compliance and BRC
standards in a food manufacturing facility. Held to a 99.5% order
fulfillment and 99.74 line fulfillment expectations. Other measureable
standards obtained:
. Cost per case shipped reduced to $.207 from $.317.
. Productivity rate increase by 125 cases pick per 8 hour shift
. Spoils and Credits both reduced by 40%
. Inventory adjustments reduced from $ 5,000 per month to $ 1,125
Mission Foods March 10, 2008 -
Oct. 17, 2010
Inventory/Receiving Manager
Responsibilities include FDA and AIB compliance in all material receiving
and storage for a food processing facility. This includes:
> Maintaining efficient inventory levels for production, while
minimizing spoilage.
> Other duties include staffing, training, disciplinary actions, and
motivating front line employees and support personnel.
> Strong communication is required with other departments to ensure we
offer excellent service to our customers.
I am responsible for 3 physical inventories each week consisting of an off-
site warehouse, packaging and supply materials, and all raw ingredient
materials. I have also implemented a daily inventory tracking process to
pro-actively maintain inventory accuracy. All inventory movements and
tracking is done through SAP warehouse management system.
Ralcorp Frozen Foods July 2007 - 2008
Warehouse Supervisor
Responsibilities included:
> Inventory control, receiving, storage, and shipping of all products at
the Fridley facility.
> Directly responsible for all warehouse personnel including, hiring,
coaching, and corrective actions.
> Developed and maintained warehouse management system for the raw
ingredients.
Zeiss Corporation/Pro Staff March 2007 - July
2007
Material Handler
Primary responsible for the replenishment of raw material to the production
department daily, based on need and consumption. Also, assisted in setting
up the cycle counting system, and helped in re-organizing warehouse
processes.
The F. Dohmen Company, Anoka LLC 1994 - 2005
Operations Manager (1984 - 2005)
Responsible for all day-shift and night-shift activities for the facility
in Anoka, including shipping of pharmaceutical and general merchandise,
order fulfillment, team building, and all personnel matters.
Responsibilities included:
> Building a team of 65, including managers, supervisors, support staff,
and front line warehouse workers.
> We shipped on average 25,000 lines per night, over 250 orders,
achieved an accuracy rate of 99.7%, while maintaining established
productivity rates.
The company gave me special recognition for assisting in implementing
Warehouse Management Systems in all four company facilities in Anoka MN,
Germantown WI, Birmingham AL, and Simpsonville KY. I successfully led a
team of managers from Customer Service, Inventory Control, and IT.
Managing and supervising the staff, responsible for maintaining a safe
working environment, while making improvements to an 182,000 square foot
facility in a cost effective manner was included in my responsibilities.
Warehouse Manager (1994 - 2000)
Responsible for staff supervision, shipping logistics, managing safety of
all operations, developing monthly sales delivery schedule, and building
security for a pharmaceutical wholesaler in a facility containing $40
million in inventory, and over 36,000 SKU's.
> Aided in reorganization of warehouse operations, including
implementation of accuracy and productivity standards.
> Assisted in moving warehouse, office, and operations to a new facility
twenty-five miles away.
> Directly involved in all personnel matters; specifically, hiring,
training, directing, motivating, and disciplining employees in a union
environment.
Warehouse Operator and Warehouse Lead (1984 - 1994)
EDUCATION/TRAINING
Jones International University
Bachelor's Degree, Business Communication
North Hennepin Community College
Associate of Applied Science, Management
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