Sales Real Estate

Christopher S. Taylor

*** ****** ******* ***** **, Calgary, AB, T3G 5J4

Tel: 403-***-**** Email: *****.*.******.**@*****.***

WORK EXPERIENCE

Waste Management Corp: Inside Business Sales

****-**12

Lead team of 17 in sales targets while achieving 200% quota;

temporary business sold and new long-term contract deals in 2012.

Perfected trial-close method by probing strategically to

simultaneously build value before final close, resulting in

consistent above average RPU.

Facilitated team meetings to encourage and generate growth for new

potential products and sales opportunities.

Improved and structured company intranet database to enhance

usability for internal employees.

Established and maintained over one-hundred small and large scale

business clients. Developed profitable relationships with current

and prospective customers, and provided exceptional support through

attentiveness and exceptional product knowledge.

Managed and created business contract agreements for customers, and

ensured full understanding of the terms and conditions before

signing.

TELUS Communications Inc: On-the-Job Trainer

2007-2010

Mentored and coached new agents passing on the knowledge, skills,

and confidence needed to perform their job successfully.

Performed daily and monthly evaluations on trainees to monitor

their progress against documented strengths and weaknesses.

Assessed performance results and conducted one-to-one meetings to

motivate, and ensure full understanding and capability of their job

requirements.

Fostered a friendly and socially engaging atmosphere by creating

daily incentives and contests.

Client Retention Specialist (Technical Trained)

Resolved escalated client situations by effectively negotiating and

providing key benefits, competitive comparisons, and special

offers. Dramatically reduced customer attrition through active

listening and uncovering the root cause of the conflict, while

opening discussions around future needs.

Received annual Leading Star Award twice for remarkable composure

while accurately resolving client issues under intense pressure.

Completed managerial tasks and handled manager-level escalations

which exceeded a regular agent's capability.

Canadian Tire Bank: Credit Services Officer

2005-2007

Negotiated payment of client account balances while maintaining

healthy business relationships. Retrieved credit bureau history and

applied data analyses techniques to improve existing collection

processes.

Qualified, selected, and approved clients to participate in a

financial re-aging program to prevent personal bankruptcy. Re-aged

various accounts in arrears to accelerate principal reduction while

maintaining non-delinquency.

Awarded highest dollars collected on a team of 21 agents in

September, 2006.

EDUCATION

OREA Real Estate College, Toronto, ON

2010-2011

Ontario Real Estate Agent License

Curriculum completed for pre-registration: The Appraisal Process,

Contract Law, Mortgage Legislation and Lending Practices,

Commercial Underwriting, Municipal Planning, Comparative Marketing

Analysis, Drafting Multiple Condition Offers, and Land Registry,

etc.

Niagara College of Applied Arts and Technology, Niagara-on-the-

Lake, ON 2004-2006

Honours Diploma in Business Marketing (Niagara Scholar Award)

Coursework included Business Operations, Accounting (Simply

Accounting Software), Human Resources Management, Entrepreneurship,

Business Reports, Professional Selling, and Computer Applications

for Business, etc.

Tutor for Business Math. Privately taught struggling students the

fundamentals and formulas of applied business math resulting in

successfully achieving passing grades.

OTHER SKILL SETS & ACTIVITIES

Extensive experience working with and the utilization of various

CRM databases for sales tracking and relationship management.

Strong analytical and practical quantitative skill set, superior

ability in time management, and organization of administrative

tasks.

Proficient with Windows systems XP to 7, Microsoft Office Suite,

and highly adaptable to new technology and other PC applications.

Humanitarian Involvement

Compassion Canada: Active Sponsor and writer to children in

Nicaragua and Haiti. 2006-Present

Inn from the Cold: Volunteered by cooking and serving meals to the

homeless community downtown Calgary.

2011

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