Project Manager Management

KATHLEEN HOOVER

**** ********** **, *****, ** ***60 . 951-***-**** . **********@*****.***

http://www.linkedin.com/in/hooverkm

Summary

With over 25 years of IT Project Coordination, Leadership, Server Management, Process Management and

Problem Management experience, my approach to every project is to identify problems, work with team to

develop action plans, define resources and their roles and responsibilities, set schedule based on dependencies,

facilitate progress meetings to track milestones and identify and mitigate risks effectively.

• Always promoting continuous improvement to help teams increase productivity and efficiency.

• Ability to quickly establish credibility and rapport with technical team members, manager and clients.

• Ability to prioritize tasks effectively with a high level of attention to detail.

Key Skills

Project Coordination/Problem Management, Knowledge Management, Excellent verbal and written

communication skills and the ability to interact professionally with a diverse international groups: Clients,

Managers, and Subject Matter Experts, Exceptional attention to detail, Process Improvement, Excellent

Communicator, Consistently a Top Performer, Can-Do Attitude, Strong work ethic, independence,

dependability, and a team player, Demonstrated ability to communicate complex ideas clearly and concisely

and to ability to facilitate meetings, Work is frequently completed without established procedures, Audit &

Security Compliance, New Development Testing, Lead Individuals & Teams, Knowledge Management,

Documentation, Training & Coaching, Customer Satisfaction & Customer Service, PC Call Center, PC

Deskside and Server Support. Employee Screening, Interviewing & New Hire Orientation.

Professional Background

IBM GLOBAL SERVICES, Costa Mesa, CA

1993 - 2011

• IT Project Manager and Security Compliance/Audit Focal for email (MS Exchange) and Collaboration

Services on a diverse, globally resourced team. Perform Project Initiation, Planning, Execution, Control and

Closure in a complex-matrixed environment for multiple accounts (BNSF, Carlson, CSE, ING, Novartis,

Qwest, Visteon, PacifiCare and Xcel Energy).

• Global Knowledge Management Coordinator for global and departmental Policies & Procedures including

Lotus Notes Administration of GEMCAR and QMX databases.

• Change Control Coordinator: Coordinated all Server Security Changes through and internal database and

worked with SA’s to properly document requests for the customer’s approval and waivers.

• Healthcheck Coordinator: Gathered all quarterly Server Health Checking in compliance with GSD331 and

documented proof of execution for Audit requirement.

• Department Coordinator for several cross-organizational teams including: Security Team, Quality Team,

Metric Team, and Procedures Team. Attended teams meetings and disseminated information to the team via

the Document Control Library.

• Transition Manager: Coordination of major Call Center Consolidation project for Boeing.

• Problem/Escalation Manager: Worked with Incident Management and Change Management to ensure that

IT service availability and quality were increased.

• Team Lead PC Help Desk: 85+ Call Center Analysts supporting 30,000+ Boeing users for Windows platform

software, hardware, email and network issues.

McDonnell Douglas Corp, Long Beach, CA

1985-1992

• Corporate PC Instructor – Taught classes in DOS, PROFS, DCF (HTML), dBase

• PC and Mainframe Technical Support – Help Desk for Supplier Management division

• Facilities Coordinator – Coordinated equipment installations and moves

• Tooling Apprenticeship Program Coordinator – Coordinated a State Certified 4-year Apprenticeship program

for Tool & Die Makers, Jig & Fixture Builders and Machinists. Tracked apprentices through 25 areas of

tooling and tracked educational requirements from Cerritos College.

Computer Skills

Microsoft Office (Word, Excel, PowerPoint), MS Project, MS Outlook, MS Exchange, Lotus Notes,

Sametime, NetMeeting, LiveMeeting, IBM Teamroom, Sharepoint, Visio, Brio Reports, QMX Document

Control Library, Wiki, Internet and Social Networks.

Corporate Training

Project Management, Change Management, Issue Management, Data Incidents, UserID Management, Patch

Management and Business Controls and Conduct.

Contact this candidate