Customer Service Administrative Assistant

Charmaine L. Parks

***** ******* *******, ** *****

313-***-**** 313-***-****

**************@*****.***

OBJECTIVE

To obtain employment within the state of Michigan and be an asset to any organization where employment is obtained.

EMPLOYMENT HISTORY

Coalition on Temporary Shelter, Detroit, MI

12/2010 - 10/2011 Intake Worker

• HMIS Trained, Microsoft Excel, Microsoft Outlook, File Management and Organization Customer Service

• Answer applicants' questions about benefits and claim procedures

• Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.

• Interpret and explain information such as eligibility requirements, application details, payment methods, and

applicants' legal rights.

• Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for

assistance

• Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to

determine eligibility status.

• Interview and investigate applicants for public assistance to gather information pertinent to their applications.

• Check with employers or other references to verify answers and obtain further information.

Wal-Mart, Dearborn, MI

10/2007 - 12/2010 Cashier

• Receive payment by cash, check, credit cards, vouchers, or automatic debits

• Assist customers by providing information and resolving their complaints.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or

optical price scanners.

• Greet customers entering establishments.

• Answer customers' questions, and provide information on procedures or policies.

Detroit Police Department

10/2004 - 11/2006 Administrative Assistant

• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet,

word processing, database management, and other applications.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their

needs.

• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.

• Locate and attach appropriate files to incoming correspondence requiring replies

EDUCATION

BSHS Human Services/Management- University Of Phoenix, AZ

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