Help Desk Operator

Arthur D. Anthony

**** **** ***** **

Dover DE 19904

E-mail:**********@******.***

Cell 845-***-****

SUMMARY OF QUALIFICATIONS

Extensive experience in computer operations, large scale data management

while developing a working knowledge of information

Systems. Possess considerable acumen in IBM Mainframe Systems, AS400

systems, various disaster and recovery systems,

PC's, Dell and IBM laptop hardware support and Honeywell Mainframes

Excellent interpersonal, organization, analytical, written

and verbal communications skills. Handle multiple tasks and new assignments

as directed with limited supervision. Maintain

productivity standards and thoroughness in work while meeting deadlines.

EXPERIENCE:

SmartSource/Compucom

PC Technician/ Help Desk

1/11 - Present

? Provide PC support for various contract positions in the New

York tri-state area, including

Image building and decommissioning desk tops. IBM

migration project updating help desk data

from HP server to IBM impact.

Emblem Health-HIP

New York, N.Y.

8/09-3/10

Computer Operator/Analyst

. Conducted the operations utilizing four IBM ZOS mainframes.

. Using CA7/CA11 schedules for GHI and HIP(GHI and HIP merger, systems

were monitored simultaneously) we analyzed the job flow.

. When receiving bad conditions codes depending on the urgency and the

code a online trouble ticket was used, if job is urgent then calls

were made to programmers.

. The programmers frequently sent JCL corrections threw emails then jobs

were rerun.

. I executed disaster recovery jobs on the weekends

Harvey Nash I. T. Sungard Disaster Recovery Services Carlstadt, NJ

1/07-3/08

Lead Tape Operator

. Managed and trained staff to properly load, unload, and pack tape

cartridges for various international companies on IBM-Solaris

Mainframes.

. Printed resource Utility and TSO SDSF to monitor output queues

. Acquired experience in a Data Center Multi-Platform hardware

environment

. Secured a knowledge of facility equipment such as: air conditioning

units, uninterrupted power supply, as well as MVS, JES2, CICS, CA1,

CA7, TSO, Omegamon, JCL, Tandem TMF and Outside View products Spoolcom

and Text Editor

. Collaborated with co-workers, building team morale to help promote a

professional environment

Medical Leave

10/05-9/06

Nyack Hospital

Nyack, NY

10/88-9/05

Computer Operator/Help Desk

. Monitored and operated IBM AS400 and a variety of critical

information systems, servers and computer peripheral equipment

. Handled server backups in a Novell & Windows/Unix environment and

feedback to Shift Supervisor

. Interacted with clients to provide the output product and performed

first line triage for any issues

. Ascertained initial problem determination and where applicable

resolved issues

. Executed varied tasks to support the data center operation, including

help desk functions, providing for a secure environment, monitoring

vendor activity and receiving equipment or supply deliveries such as

Distribution Units, computer supplies or hardware motor generators and

fire suppression systems

. Trained junior staff, made recommendations to management regarding

training and development

Certifications in progress

A+, Network+, Security+, CCNA

EDUCATION

Ramapo College

Mahwah, NJ

1992 - 1998

Evening BS Degree Program in Computer Science

Rockland Community College

Suffern, NY

A.S. in Liberal Arts

Northern Virginia Community College Woodbridge, VA

A. A. S. in Data Processing

References upon Request

Contact this candidate