Customer Service Quality Control

Jodi Lynn Bosanko

**** ********** ***** *********, ******** 21403 607-***-**** **********@***.***

Summary of Qualifications:

* ***** ** ********/********** laboratory operations – including operating room experience

2 years of customer service orientated practices including sales at a business level

1 year of didactic classes and work for a Physicians Assistant Program

3 years of genetic research

Competent in use of the Internet and Microsoft Works applications (Word, Excel, Power Point, Access)

Competent in the use of online learning and education software blackboard

Experience:

Aug 2010 – Present Biology Professor

Prince Georges Community College

-Teaching Biology 2050 Anatomy and Physiology I

-Teaching Biology 2060 Anatomy and Physiology II

-Teaching Microbiology 2040

-Teaching Forensic Biology/ Bio terrorism

-Teaching Biology 1010 General Biology both in class room and online via blackboard

Aug 2009 - Present Teaching Assistant for Current Issues in Biology

University of Nebraska at Kearney

-Responsible for grading graduate level postings and seminar reviews

-Provide answers and mentorship of graduate students via email and phone correspondence

-Help select and set up curriculum for final graduate presentations based on selected subjects

-Teach via distance education using blackboard

Dec 2009 – May 2009 Certified DNA Analyst

-Responsible for quality control and inventorying forensic/genetic/clinical DNA samples

-Processing and analyzing a variety of samples (buccal, tissue, spermatozoa, etc) for the presence of DNA

-Responsible for reporting results to the clients

-Responsible for selling correct tests based on clients needs (paternity, genetic profiles, ancestry profiles)

Sept 2009 - Oct 2009 Temporary Research Lab Tech at Wards Lab

Kearney, Nebraska

-Provide quality control and analytical testing of soil test samples using an ICAP system

-Provide guidance to new employee’s in the wet chemistry laboratory

Aug 2006- May 2008 Science Teacher

Harnett County School System

Spring Lake, North Carolina

-Provide public education for freshman, junior and senior level students

-Served 100 students as an AP Biology/AP Anatomy and Physiology

-Providing guidance and mentorship to young adults

-Responsible for curriculum changes and school improvement

• Making sure that NC curriculum is being taught

• Making sure that students have attained a proficiency level high enough to take the EOC exams for NC

-Developed multimedia curriculum

Jan 2006-June 2006 Business Analyst

TSYS (Total Systems)

Columbus, Georgia

-Analyzed and evaluated client needs associated with TSYS Advanced Card Delivery.

-Sold clients business solutions and platforms as needed based on the TSYS models

-Conducted problem analysis and submitted solutions while following TSYS methodology and issue resolution

-Defined scope and objectives for projects based on clients needs, creating detailed business specifications and logical flowcharts.

-Developed system or modules knowledge and adheres to corporate/departments practices, procedures, and methodologies.

EDUCATION:

M.S. Biology, University of Nebraska, July 2009

B.S. Biology, Columbus State University, May 2005

Deans List

Tri Beta Honors Biological Society

Honors Colloquium

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