Human Resources Management
Resume:
Erika J. Hand
**** ********* *****, **. ******, OH. 45150
***********@*****.***
SUCCESSES:
Top rated external trainer for Fortune 100 Company
Researched and designed international recruitment program for 250 bed hospital
Did Diversity training for worldwide corporations, receiving a 9 out of 10 rating
Researched and designed a new patient transport system for large, inner city hospital
Researched and designed a program for Social Workers in large, inner city hospital
Rewrote training programs to fit needs of English as a second language participants
SUMMARY
Excellent interpersonal skills with experience in Training or Organizational Development
employee relations, training, recruitment, research, development and design, sales, and
organizational development. Seeking a position that utilizes my excellent communication,
analytical, and international training and development skills.
International work experience includes Japan, Singapore, Venezuela, Guatemala, Philippines,
Italy, Mexico, Canada, Ireland, Scotland, Dubai, and England.
EMPLOYMENT HISTORY
Feb. 2012- Nov. 2012 Resettlement Center Africa, Nairobi, Kenya
Human Resources Manager
● Review resumes and work with managers on hiring employees globally
● Set up travel and resettlement for global employees
● Handle employee relations
● Work with managers to set up programs for employees to correct poor job
Performance
● Handle employee problems and set up new structures
● Complete reports and maintain records
2006 to 2010 Phoenix Children’s Hospital, Phoenix, AZ
Senior Human Resources Consultant
• Completed Employee Relations investigations, including gathering and assessing data,
working with employees, and presenting recommendations to management
• Worked with managers to create and monitor employee development plans
Page 2
Erika J. Hand
Resume
2006 to 2010 Phoenix Children’s Hospital, Phoenix, AZ (continued)
Senior Human Resources Consultant
• Completed Employee Relations investigations, including gathering and assessing data,
working with employees, and presenting recommendations to management
• Worked with managers to create and monitor employee development plans
• Collaborated with all levels of management to develop and facilitate classes to improve
management skills, conflict resolution, team building, and increase productivity
• Assessed issues with management to develop and implement specific departmental
training classes
• Recruited international nurses; traveled to England and Dubai to interview, assess, and
recruit
• Developed a structured process for the introduction of new training programs
• Supervised Employee Orientation Program
• Handled EEOC program through state of Arizona
• Developed and presented a paper on Educating Women at Sigma Theta Tau, International
Nursing Society in Singapore
08/2005 - 06/2006 St. Joseph’s Hospital, Phoenix, AZ
Human Resources Consultant
• Researched and redesigned Orientation program to give new hires clear understanding of
St. Joseph’s goals and standards
• Collaborated with managers to develop and implement departmental trainings
• Assisted with Employee Relations issues
10/2000 - 07/2004 Pope and Associates, Cincinnati, OH
Management Consultant
• Developed and facilitated diversity seminars for organizations; including Fortune 500
companies, hospitals, and manufacturing firms
• Collaborated with upper management to assess issues and develop solutions
• Conducted focus groups and provided analysis of information
• Worked as liaison between Pope and Associates and corporate diversity managers
09/1992 - 10/2000 International Communication and Training Specialists, Cinti., OH
Vice President
• Researched, developed, and designed programs to fit clients’ needs
• Collaborated with multi-cultural teams to design and deliver training programs
• Developed plans with employees to reach job and or/self-improvement goals
• Developed and presented Culture in Business seminars that gave participants guidance
on how to lead multicultural teams
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Erika J. Hand
Resume
● Worked with all levels of management to improve management and employee
interactions for a multinational corporation in Mexico City. Strategy was implemented
at sites in Mexico City and Guatemala
11/1987 - 09/1992 CommuniSkills, Cincinnati, OH
Vice President
• Developed, designed, and facilitated management skills workshops for worldwide
corporations
• Collaborated with managers to develop options for improving employee performance
• Utilized consulting/sales skills to assess needs and present viable solutions
• Led communication classes both nationally and internationally
• Established a reputation for excellence -- was the highest rated external trainer at a
Fortune 100 company
CERTIFICATIONS
• MBTI: Meyers Briggs Type Indicator: Levels I and II, Certified Instructor
• IDI: Intercultural Development Inventory, Certified Instructor
• DDI: Development Dimensions International, Certified Instructor
COMMUNITY SERVICE
• Arizona Supreme Court, member - Character and Fitness Committee
• Arizona Hospital Student Association, founding member - Board of Directors
• United Way, member - Financial Requests Evaluation Committee
• SuCasa Hispanic Ministries, member & Chairperson Silent Auction
• WASP Stock Investment Club, President
• Cincinnati Sister Cities, member - Board of Directors & Development Committee
EDUCATION
• Masters of Science Indiana University GPA 3.8
• Bachelors of Science Indiana University GPA 3.5 Honor: Cum Laude
HONORS
• Bethesda Hospital, Outstanding Black Achiever
• Indiana University, Faculty Choice for Outstanding Graduate
• Indiana University, member of Accolade - a division of Mortarboard
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