Engineer Customer Service

Michael H. Korman *******.******@*********.***

** ******* *****

860-***-**** Portland, CT

06480

PROFESSIONAL SKILLS

Accomplished systems test and integration engineer with diverse experiences

in control systems, manufacturing environments and aerospace industries, as

well as strong troubleshooting and excellent customer relations skills,

looking for a direct position in a challenging environment that could

become a career and not just another job.

Specialized expertise

. Extensive knowledge of both fixed wing and rotor aircraft systems, along

with broad military vehicle knowledge

. Experienced with Chinook, Tornado, Harrier, UH-60MU and S-92 aircraft

systems

. Flown both the S-92 and UH-60MU fixed-based flight simulators, was

instrumental in first flights for both

. Systems knowledge of the digital electronic fuel control unit for turbine-

powered helicopters

. Experienced with both manual and automatic test stations, and software

development processes

. Used and programmed LORAL SBA-100 1553 protocol remote terminal simulator

. Knowledgeable of installation quality standards in Telco Central Office

environment for digital products

. Full working knowledge of MIL-STD-1553, ARINC-429,DO-178B, DO-254, DO-

160 and DO-178B protocols

. Experienced in electrical cable repair including pin and connector

replacement, use of various oscilloscopes and multi-meters, EPROM

programmers, ultra-violet erasing units, handling of electrostatic

sensitive devices

. Well versed in International Traffic in Arms Regulations (ITAR) and

Foreign Corrupt Practices Act (FCPA)

. Working knowledge of helmet cuing systems for the F-15 AIM-9X missile

system.

Special qualifications

. Active Secret Security Clearance granted by the Department of Defense

Computer skills

. Operating systems: Windows and UNIX/LINUX.

. Programs: MS Office suite, Visio, DOORS database(2001 to present),

CanBus, and DataSims bus monitors

. Software development: F-15 Atlas programming, QBASIC, C/C++

Leadership skills

. Self starter, competent with multiple responsibilities, timely and

decisive even under pressure

. Change agent, continuously analyzing and addressing opportunities for

improvements

. Excellent supervisory, sourcing and customer service skills through

telephone and in person

EDUCATION

. Master Certificate, Software Testing and Project Management (Villanova

University)

. Bachelors of Science, Electrical Systems Engineering (Central Connecticut

State University)

. Associate in Applied Science, Avionics Systems Technology (Community

College of the Air Force)

. Certificate, F-15 Avionics Automatic Test Station and Component

Specialist

WORK EXPERIENCE

Avionics Systems Design Engineer, Company not disclosed, (June 2012 to

Present,)

. Duties and tasked not disclosed due to confidently agreement.

Sr. Test Consultant, Cord Master/Meehan Electronics (Jan. 2012 - June 2012,

contract)

. Responsible for making recommendations to Management to upgrade company

test equipment, consulting with external Sales and Application Engineers

as needed

. Focused on planning testability of new cable and harness designs,

drafting instruction sheets for the building of new cables and harnesses,

and sourcing new equipment and tooling for the production floor

Systems Test Engineer, Parker Hannifin Corp. (July 2011 - Nov. 2011,

contract)

. Developed plans and procedures for integration, verification and

validation

. Tested the fuel management system for the Airbus A350 commercial

passenger jet

. Documented discrepancies found during testing through various data

collection methods

. Collaborated with Software Engineers to aid in troubleshooting of

problems found during verification testing

. Performed dry run and final qualification testing of software and

hardware before delivery to the customer

. Generated final software test report at completion of operational flight

program testing

Systems Test Engineer, Electric Boat - General Dynamics (Jan. 2010 - May

2010, contract)

. Sourced technology and parts for Ohio-class submarine replacement program

- Common Missile Compartment

. Prepared purchase requisitions and oversaw subcontractor performance on

assigned tasks

. Ensured adherence to Electric Boat Technical Quality Performance program

as needed

Systems Test Engineer, BAE SYSTEMS (Sept. 2008 - Jan. 2010, contract)

. Generated parameters document and other associated documents for new

project starts

. Conducted systems-level testing for missile detection electronic counter

measures system

. Conducted dry run and acceptance testing for engineering and flight-ready

releases of software

. Generated final software test report at completion of operational flight

program testing

Fly-By-Wire Controls Systems Test Engineer, Sikorsky Aircraft (Jan. 2006 -

Sept. 2008, contract)

. Developed plans and procedures for integration, verification, and

validation per customer requirements

. Performed software and hardware systems integration testing for the S-92

and UH-60MU systems

. Documented discrepancies found during testing, collaborated with Software

Engineers to aid in troubleshooting

. Performed dry run and final qualification testing before delivery to

customer, generated final software test report

Future Combat Vehicle, ICD Coordinator, General Dynamics Land Systems (Nov.

2004 - Oct. 2005)

. Interfaced with Team Leads, Systems Engineers and Architects to collect

necessary information and diagrams

. Input collected data for assigned sub-systems into proprietary tool and

DOORS database

. Authored Interface Control Document for review and final publication

Systems Test Engineer, Goodrich Corp. Pump & Engine Control Systems (May

2001 - Nov. 2004)

. Performed open and closed-loop test and integration of flight-critical

hardware and software

. Interpreted software and hardware specifications and created test

procedures per customer requirements

. Ensured proper flow-up and flow-down requirements through documentation

review

. Assisted in design of new test station equipment and supervised

procurement of materials and fabrication

. Used DOORS database for requirements and administrative management

Install Project Supervisor, Alcatel USA Telecommunications (March 2000 -

May 2001)

. Supervised team of 20 contractors during the installation of Alcatel

products

. Sourced materials and acted as liaison between customer, Alcatel, and

contracting companies

. Performed site surveys, customer test and acceptance, in-process quality

control and final inspections

Systems Test Engineer, Hamilton Sundstrand, Dynamic Controls HS. (April

1997 - March 2000)

. Interpreted customer procurement specs and created test procedures per

customer requirements

. Performed software and hardware systems verification testing of the F-15

jet fighter weapons control system

. Collaborated with Software Engineers to aid in troubleshooting of

problems found during verification testing

. Performed dry run and final qualification testing before delivery to the

customer, generated final test report

Assistant Supervisor of Computer Repair and student, Central CT State

University (1995 - 1997)

Field Service Engineer, Abacus Business Products (1994 - 1995)

. Installed and repaired computers, laser printers photocopiers and fax

machines

. Installed software and hardware, managed outside service representatives

as needed

. Trained and supported field service representatives, supervised 3-6

technicians to ensure proper call resolution

. Dealt with customer service and technical questions through phone support

and face-to-face customer relations

F-15 Avionics Test and Repair Specialist, Production Supervisor, United

States Air Force (1990 - 1994)

A-10 Avionics Test and Repair Specialist Team Leader, Connecticut Air

National Guard (1994 - 1997)

. Set up, inspected, troubleshot, disassembled, repaired, aligned,

programmed, calibrated, and certified automatic computerized test

consoles, traced and interpreted logic, test flow, block and wiring

diagrams

. Analyzed malfunctions, inspected, repaired and certified critical

aircraft avionics systems

. Performed and signed off final quality inspections before line

replaceable units were returned to service

. Qualified to work on radar, flight control, guidance, displays weapons,

communications and other systems

. Trained to inspect fight control surfaces, cables and actuators for

preflight on civilian and military aircraft

. Supervised and trained other repair teams of 7 test areas and up to 25

Airmen when deployed

. Managed $3 million bench stock spare parts supply section

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