Manager Customer Service

Lester C. Adams III

*** ***** **** ******** 512-***-****

Killeen, TX 76542 Alternate 254-***-****

Email: **********@*****.***

Professional Profile

Seasoned business professional with over 15+ years experience in the

restaurant, and food and beverage industry. Work with restaurants and fast

food chains, in planning, marketing, cost analysis, budgeting, expense

control, staffing, training, and quality management. Ability to handle

catering/banquet functions for up to 500 people, and implement team

building and interpersonal relations skills with employees. Contribute

methods to increase revenue and reduce costs. Strong problem resolution

skills; able to efficiently and effectively prioritize a broad range of

responsibilities. Proficient in POS, Micros, Aloha, Power Point and Posi

Touch. Key Strengths includes:

. Customer Service and Relations . Events Management .

Budget Administration

. Catering Operations . Stock Control and Ordering .

Sanitation/Safety Adherence

. Professional Staffing . Supervising/Training .

Team Leadership and Motivation

. Planning and Organizing . New Menu Introductions .

Operations Management

Employment Experience

Frenchy's Chicken, Houston, TX 2010 - 2012

Manager

. Supervise and schedule staff and kitchen personnel.

. Interview, hire, and train personnel,

. Review daily and weekly inventories to ensure accuracy.

. Monitor day-to-day operations to ensure compliance with established

standards of product quality, service and clientele.

. Oversee daily operations; open and close the restaurant.

Smith Dairy Queen, Sealy, Texas 2008 - 2009

General Manager & Restaurant Training Manager

. Designed and directed marketing campaigns for the restaurant.

. Maintained menu, including determination and scheduling of daily

specials and monthly promotional campaigns.

. Supervised and scheduled wait staff and kitchen personnel.

. Interviewed, hired, and trained personnel.

. Developed solutions to high costs in food, beverage and supplies

specific to each location.

Houlihans Restaurant and Bar, Houston, Texas 2006 - 2008

Assistant General Manager & Food and Beverage Manager

. Managed total restaurant operations in areas of staff management,

customer relations, vendor relations, budgets, inventory control, and

purchasing of food, beverages and small wares.

. Streamlined controllable spending in an on-going effort to meet

weekly overhead expenditures.

. Ensured the integrity of restaurant operations through excellence

in customer relations.

. Coordinated work schedules, ordered food and supplies, and

developed restaurant team.

. Ensured a safe workplace and pleasant customer service experience.

Popeye's Fried Chicken, Houston, Texas 2003 - 2006

General Manager

. Oversaw all aspects of business operations including budgeting,

cost control, payroll, accounting functions, and set/managed sales

projections and growth objectives.

. Verified incoming shipments, checking that material received agreed

with packing slip specifications and quantities. Rejected damaged goods

and arranged for their return to vendors.

. Maintained excellent customer service by stressing "the customer

comes first" in all weekly employee meetings.

. Ensured that all OSHA and DHEC regulations were complied with

(passed all county and state-mandated inspections).

. Developed rapport with customers and fostered cordial atmosphere,

successfully anticipated customer needs.

Johnny Carino's Country Italian Restaurant, Athens, Georgia 1999 - 2003

Outside Sales Mgr/Back of the House Mgr

. Strategically developed marketing and advertising measures for

restaurant sales generating an expanded customer base and higher sales.

. Designed and directed marketing campaigns for the restaurant.

. Inspected and maintained visual presentation and quality of food

preparation.

. Consistently recognized for excellent interpersonal skills, and

strong ability to work under pressure.

. Oversaw and led back-of-the-house and assisted in front-of-the

house training.

Taco Bell, Winder, GA 1995 - 1999

Unit Manager

. Effectively lead and motivate employees through implementation of

in-house training and incentive plans, resulting in increased

productivity levels and employee satisfaction.

. Ensured the integrity of restaurant operations through excellence

in customer relations.

. Provided superior customer service and work quality while

demonstrating attention to detail, flexibility and innovation in

resolving problems. Possessed effective communications skills, and work

well with others at all levels.

. Demonstrated a safe workplace and pleasant customer service

experience.

. Supervised and trained employees in daily job responsibilities.

Education

B.A., Business Administration and Hospitality Management 1992

Oklahoma City University, Oklahoma City, OK

Earned a Certificate, Hotel/Motel Management I 1989

DeMarge College, Oklahoma City, OK

Special Mention

V Mentor of the Quarter from the Houston Area Boys and Girls Club- 2010

V Manager of the Year for Dairy Queen-2009

V Amateur Chef of Houston 3rd Place-2007

V Manager of the Year at Popeye's Fried Chicken-2005

V Most Improved Manager at Popeye's Fried Chicken-2004

V Outstanding Sales Growth and Manager of the Year-1997

V Meritorious Achievement Award, U.S. Army, Europe-1986

Accomplishments

. Dairy Queen- made training manager in 3 months. Took store from 5th

in sales at $750,000/yr to $1 million/yr by community involvement, out of

pocket marketing including; internet radio advertisements, Easter and

Halloween giveaways and guest feedback.

. Houlihans- opened 3 stores with record sales as Kitchen Manager and

moved to Food and Beverage Manager/Asst. General Manager within after 1

year. Competed in various culinary contests and promoted wine dinners to

generate more revenue and increase guest awareness.

. Popeye's- made GM in 6 months. Took a low profit location and

increased the profits by 10-15% monthly and reduced COG 6% from 32% to

26%. Implemented waste logs, daily courts, and obtained more Asst.

Manager knowledge.

. Johnny Carinos- generated 20% sales growth in catering, by working

with drug reps and large organizations and opened 4 additional stores

nationwide.

. Taco Bell- made GM in 3 months and Multi-Unit Manager within a

year. Took first location from the last in a company of 28 to the top

ten. Negotiated a vendor agreement with University of Georgia that made

$18,000-$25,000 of sales for the three stores that I managed.

Professional References

Available upon request

Contact this candidate