Customer Service Manager
Resume:
JAMES F. DAVIS
**** ********* ****, *********, ** 16066-3204
724-***-**** Cell 724-***-**** Home email: **********@*****.***
BACKGROUND SUMMARY
Operations Manager and Warehouse Manager with over 25 years experience working for national relocation companies. Background includes:
• Managing,directing and scheduling staff and long distance carriers.
• Identifying,analyzing and solving complex customer service and delivery problems.
• Developing and establishing policies, programs and procedures for four sister agencies.
• Formulating and implementing short/long range dispatching and planning for 35 owner/operators.
PROFESSIONAL EXPERIENCE Parks Moving and Storage, Warrendale,PA 15086
Position: Operations Manager (Prior to promotion,held positions as
Long-Distance Dispatcher and Warehouse Manager)
2010 to 2012
and
1980 to 2004
Planes Moving & Storage, Indianapolis, IN
Position: Long Distance Manager
2005 to 2009
SKILLS
• Overseeing daily operations of relocation company including problem solving and planning with national headquarters for tonnage disbursement.
• Plan long distance dispatching as well as dispatch and plan hauling schedules.
• Responsible for all activities within the warehouse including receivables, shipping, logging and logistics.
ACHIEVEMENTS
• Commended for successfully developing a computer planning program for daily schedules which resulted in higher production and less errors.
• Selected to organize and relocate warehouse household goods as result of excellent organizational skills.
• Received several Customer Service Awards from United Van Lines as well as awards from headquarters for excellent service.
• Commended for performance in insuring driver's follow all DOT rules by systematically holding training meetings.
• Insured vehicles were ICC inspected and met all safety standards.
EDUCATION
Seneca Valley High School -Graduated Academic Curriculum
Continuing Education: Studied safety regulations- Received Class A License
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