Manager Customer Service
Resume:
Ulysses C. Milton
Memphis, TN 38128
E-mail: *************@*****.***
Summary: Strong operations manager with frontline management, continuous improvement, & manufacturing planning/purchasing background that is ready to be a part of your team’s drive to zero based accidents, process loss, breakdowns, etc.
Education
JIPM Certified TPM Instructor, August 2008
BS Electronics Engineering, University of Southern Mississippi, Hattiesburg MS, May 1991
G.P.A. 3.56(4.0=A)
Work Experience
Nike Inc, Memphis, TN 08/11-Present
Process Excellence Manager/Interim Operations Manager
Facilitated, trained, and supported LEAN process excellence principles (7 deadly wastes elimination)
Trained in 5S principles throughout facility
Guided returns department through process mapping and 5S that reduced the backlog from 90+ days to 30 days
Developed Master Plan for rollout of LEAN principles through out facility
Trained Sportball department in process flow mapping that lead to changes in the department that increased throughput by 13% and created 1000 square feet of additional production space
Reduced split shipments in NFL distribution from an average of 250 per day to 5 per day
Improved throughput in NFL distribution facility by process flow mapping, 5S application, and A3 root cause analysis (PDCA)
Trained Facility Leadership Team in the basics of LEAN understanding and implementation
Developed L.E.A.N. Leadership module as a jumpstart for introduction to LEAN (self designed)
Manage 400,000 square foot NFL/Promotional Marketing distribution facility (2 shifts, 280 people@peak)
Nestle Prepared Foods, Jonesboro, AR 11/07-08/11
Manufacturer of frozen food dinners under the Stouffer and Lean Cuisine Brands. In addition, assembles Panini’s under the Lean Cuisine Brand in addition to flat bread melts and pizza.
Nestle Continuous Excellence Manager
Chair the facilities CI steering committee
Lead Focused Improvement that focuses on Kaizen implementation, DMAIC Problem, Solving, 16 Loss Data tracking, 5W-1H phenomenon development, 4M and 5-Why analysis to improve machine/ line/plant Plant performance’
Co-lead Plant efforts to establish Measures and targets that are linked to the COMPELLING BUSINESS and cascading to the operator equipment level.
Establish Monthly, Weekly, Daily and Shift Hand Off operations reviews to track leading indicator that feeds up stream to lagging data.
Using DMAIC problem solving methodology, GO-SEE-THINK-DO methodology to problem and close the gaps between expected KPI results and actual KPI results.
Introduce the use of 5S principles to began workplace cleanliness, organization, and reduction of workplace hazards that results in incidents and thus serious accident
Levi Strauss & CO Distribution Center, Canton, MS 08/04-11/07
$4B #1 maker of brand-name clothing globally, sells jeans and sportswear under the Levi's, Dockers, and Levi Strauss Signature names in more than 110 countries. (May be going to 3PL)
Operations Manager (2005-2007)
Provide leadership and guidance to 188 union associates and five (5) supervisors in the distribution center in the receiving, packaging, and shipping of company product over three shifts
Analyze weekly schedule and adjust staffing levels accordingly using temporary labor
Perform monthly and quarterly analysis of department’s actual expenditures versus budgeted assumptions
Perform monthly analysis of department’s actual performance in areas such as cost per case, machine efficiency and downtime versus budgeted expectations and define action items for improvement if necessary
Hire, train, and develop employees for the hourly workforce
Purchasing Manager (2004-2005)
Direct the strategic sourcing and procurement functions for facility in regards to MRO suppliers, facility maintenance, production supplies, etc. Global commodity manager for company’s labels and forms
Manage contract compliance, negotiate terms and conditions of contracts for facility while working closely with operations and division Procurement Manager
Achieved cost savings by reducing MRO supplier base from 12 to 5; $250,000 in savings to date
Established vendor managed inventory program to reduce the amount time spent managing and tracking fast moving production supplies; Established consignment program to decrease the amount of dollars tied up in supplies that are slow moving
Using 5S methodology, reconfigured storage area for supplies such as hangers, corrugate, and sizer tabs to provide better inventory control and materials accountability
Work with operations to establish 5S methodology
Review and approve incoming purchase requisitions to insure that appropriate cost centers are used, dollar limits are not exceeded, and managers have approved
Tyco Plastics and Adhesives, Covington, GA 08/02-12/03
A $3M division of a $40B Manufacturing Company (Left to care for critically ill parent)
Planning/Procurement Manager
Manage the production planning of 19 plastic extrusion lines in the manufacture of trash liners and stretch wrap using BPCS. Manage the inventory of materials needed for production. Successfully reduced the on hand materials from 2200 warehouse locations to 550 resulting in a $319,821 reduction in on hand packaging materials
Worked suppliers to achieve 5% to 8% cost reductions
Implemented 5S program in plant label room to increase area’s operating efficiency and reduce non-value added work
Liaison between customer service, marketing, sales, and production
Assisted corporate purchasing in setup and procurement of cutlery from China
Manage the plant purchasing and contract administration functions required for packaging and production supplies and materials
Manage plant purchasing activities associated with contractors, business supplies, resin, MRO, and manufacturing equipment
Member of division’s Six Sigma Teams for SKU reduction and waste reduction
Managed 1 planner, 4 clerks and 1 materials handler
Clorox Products Manufacturing Co, Forest Park, GA 3/98-8/02
A division of $147B MFG Polish/Sanitation goods/ Industrial Inorganic Chemicals (left for an oppt)
Manufacturing Planner
Schedule production of products to meet customer orders
Served as liaison between customer service, marketing, and plant
Worked with suppliers to ensure materials met quality and performance specifications as well as on time delivery
Update/Maintain BOMs for finished goods
Resolve issues around inventory, materials, and product holds
Order materials needed for production of home cleaning products
Update production line production capacity on a quarterly basis or as requested by production manager
Assist Production Manager/Operations Manager in developing yearly budget
Provide leadership and guidance to fifty-eight (58) union employees in the production and final packaging of Combat Roach and Ant bait stations and Gel Bait Syringes
Assist Plant Operations Manager in developing Capital budget for department
Perform monthly and quarterly analysis of department’s actual expenditures versus budgeted assumptions
Perform monthly analysis of department’s actual performance in areas such as cost per case, machine efficiency and downtime versus budgeted expectations and define action items for improvement if necessary
Hayes Microcomputer, Norcross, GA 1/91-3/98
Manufacturing Supervisor/Department Manager (left due to company bankruptcy)
Train and develop fifty-five (55) personnel in skills associated with assigned tasks as well as areas of process/quality control and JIT methods and practices to ensure that assemblies produced met target levels
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