Customer Service Manager
Resume:
DAWN LOGUE ***** Sweetwater Drive
Victorville,
CA 92392
Phone:
*************@*****.***
INTRODUCTION
Seasoned financial professional; with proven success in customer relations,
office operations, credit analysis, loss mitigation, account management,
processing, closing & providing optimal customer service; An independent
thinker who is self-motivated, self-disciplined, possesses exceptional
organizational skills and has a strong work ethic. Able to multi task in a
fast paced corporate environment, and able to solve complex problems;
Functions productively as part of a team or independently.
EXPERIENCE
AIMING HIGHER QUANTUM SUCCESS COMPANY R.S.M.,
California 5/2011-Present
PERSONAL ASSISTANT
. Creates all step by step process and procedures process documents.
. Manages all aspects of our product database including: processing client
refunds, shipping products, updating client records and setting up
automatic promotional e-mail broadcasts.
. Maintains high volume emails and follows up on details in an expedient
manner.
. Mitigates losses by collecting on high risk delinquent accounts while
maintaining good customer relations with clients and effectively solves
problems in an effort to resolve account delinquency and prevent losses.
. Manages high level of administrative support for the office of the
president of the company. Provides a variety of analytical, statistical
and financial reporting functions. Performs specialized and confidential
administrative duties, including researching data and preparing reports.
COURAGE CAMPAIGN Orange County,
California 1/2009 -12/2012
TEAM LEADER - VOLUNTEER
. Manage a core team of members and volunteers.
. Worked with community leaders and local organizations to plan events
pertaining to progressive issues and bring awareness to city/county
issues, Planned and tabled At various community events.
. Plan and implement counter rallies and protests in the Orange County
area.
. Organized voter Canvasses and trained volunteers, In Person Volunteer
Recruitment, Planned signature gathering events at various schools and
events, Worked with GSA groups in local High Schools on projects
pertaining to local issues.
. Organized and trained volunteers to phone Bank and canvases.
. Organized all aspects of fundraisers, In charge of all aspects of team
funds including accounting, purchasing items and reimbursements.
MARCUS & MILLICHAP COMMERCIAL BROKERAGE FIRM Irvine, California
11/2005-5/2011
SENIOR COMMERCIAL PROCESSOR / CLOSER
. Responsible for generating new business, packaging, processing,
documenting, closing, funding and shipping Multifamily, STNL & commercial
loans.
. Request and review title commitments, escrow instructions, entity
documents of borrower structure, insurance, property and tenant documents
for completeness and accuracy.
DAWN LOGUE 12849 Sweetwater Drive
Victorville,
CA 92392
Phone:
*************@*****.***
. Maintained a productive relationship with over 50 lenders and 200
borrowers; ensuring supreme customer service.
. Worked closely with clients, loan originators, underwriters, lenders and
attorney's ensuring the accuracy and completeness of documents within
lender and company guidelines.
. Underwrote and analyzed appraisal and environmental reports to ensure
they complied with bank and FCC requirements.
NEW CENTURY COMMERCIAL MORTGAGE Irvine, California 1/2004-
11/2005
SENIOR COMMERCIAL ACCOUNT MANAGER
. Underwrote and analyzed margins and programs on existing loans the
company was in danger of loosing to a competitor.
. Conducted preliminary reviews of appraisals to ensure they met all bank
and FCC guidelines and requirements.
. Responsible for packaging, processing, documenting, closing, funding and
shipping Multifamily and Retail loans.
. Trained Single Family Brokers, how to document and submit commercial loan
packages properly and efficiently.
. Examine title commitments, order necessary endorsements, allocate
borrower tax and insurance impound structure, take essential measures to
clear existing liens, judgments, leases, trust deeds and delinquent
property taxes.
HAWTHORNE SAVINGS BANK
Tustin, California 1/2003-1/2004
COMMERCIAL BROKER RELATIONS ASSOCIATE
. Maintained a productive relationship with over 150 brokers and borrowers,
ensuring supreme customer service.
. Analyzed structure and perform initial underwriting on new loan
submissions for presentation to loan pipeline committee.
. Reduced risk exposure to bank by ensuring approval of all brokers and
borrowers prior to processing any existing loans.
. Ensure all deficiencies for tentative approvals are met before loan is
forwarded to processing, ensuring a smooth transition enabling the loan
to be expedited in a manner exceeding the customers expectations.
. Enabled the loan production support staff to be cut by 50% without
sacrificing quality.
. Designed weekly reports proving all aspects of turn around time on loan
submissions enabling the department to be 50% more productive and
efficient, as a result being able to provide optimal customer service.
REFERENCES
Sarah Stephens Office Manager
Pam Ragland President / CEO 949-713-
7303
Phyllis Lozano Community Education & Outreach Training
Manager 909-***-****
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