Customer Service Sales
Resume:
Mechela C. Murphy
***********@*****.***
*** ****** *** *** #*** skype: seresere38
Altamonte Springs,FL 32701
OBJECTIVES
I am seeking a position that may allow me to utilize my education and
experience to contribute to both individual and institutional growth.
. Mentoring and teaching experience with excellent results
. Strong technical design background that is applicable to learners
. Excellent Team building skills with practical hands-on experience
. Strong innovator in the course room and in practitioner work
. Creates lesson plans, assessments, and scenario-based exercises based
on measurable learning objectives
. Instill confidence in student's problem-solving abilities by having
them apply principles learned in the classroom to real-world scenarios
. Strong ability to use visual aids to help online learners
. Incredible ability to understand and convey programming and web server
connectivity to learners
. Very strong network topology skills along with network communication
protocols
. Quality Assurance specialist expertise
. Top notch experience as a systems analyst
. Team player and avid committee participant with the ability to serve
as a catalyst for sustainable change.
EDUCATIONAL BACKGROUND
. March 2010 - 2015 Walden Univeristy
Doctor of Philosophy,
Counseling Psychology(online)
12305 PSYC 8000 9 Foundations for Graduate Stud 6.000
13237 PSYC 8226 4 HIST& SYSTEM OF PSYCHOLOGY 5.00
15374 PSYC8226 4 Biopsychology 5.00
16.000credit hours
. 2008 - 2009 Ashford University, Clinton, IA(online)
Master of Arts, Teaching and Learning with
Technology
. 2003- 2006 Florida Metropolitan University, Orlando, FL hybrid
online, Master of Business Administration, International
Business
1999 - 2003 Florida metropolitan University, Orlando, FL
Bachelor of Science, Business Administration
EXPERIENCE
2011-pres Tiffin University, Tiffin, ohio
Online oncall Adjunct Professor teach Online On call Adjunct Professor
of Adult Development & Life Assessment, Motivational Psychology, Theory
of Application & Leadership, Social
BEHAVIOR AND MULTICULTURAL ISSUES
online help and tu
.Academic Coach .Instructional Connections, Inc
April 2010 - December 2011 (1 year 9 months)
.Coaches monitor student engagement, grade assignments, facilitate course
.discussions, p
This position is associated with:
aug 2009- december2010 great water soft co.
. Make outbound calls to established customers by selling products
and services
. Exceeded formalized objectives for sales, productivity and call
quality
. Provided consistent, superior service to every customer by
utilizing all available tools and resources
. Identify and act upon all sales opportunities, and refer clients
to other appropriate business units within TD, maintaining the company
network
. Able to multi-task and demonstrate strong problem solving skills
. Adhere to regular coaching to ensure my success and strengthen
my skills
. Excellent attention to detail and the ability to accurately
process transactions
. Utilize strong verbal and listening skills for needs based sales
'08 - '08 Florida Comprehensive Assessment Test Test Evaluator Kelly
Services, Lake Mary, FL
Graded Florida State standardized test 8th grade science, 8th grade math,
and 8th grade reading. Used adobe acrobat
. july '06 - feb'07 Sales Dillard's, Altamonte springs, FL
Open and closed store
Trained new employees
Customer service reprehensive
Responsible for all refunds, credit And exchanges
Open and process credit applications
Used POS CICS and AIMS programs
Do all markdowns and all MOS
Replenish stock
Clean department
Merchandising
sales Clothestime Altamonte Springs fl from 2001 to 2003
OPEN AND CLOSED STORE
TRAINED NEW EMPLOYEES
CUSTOMER SERVICE REPREHENSIVE
RESPONSIBLE FOR ALL REFUNDS, CREDIT AND EXCHANGES
OPEN AND PROCESS CREDIT APPLICATIONS
USED POS CICS AND AIMS PROGRAMS
DO ALL MARKDOWNS AND ALL MOS
REPLENISH STOCK
CLEAN DEPARTMENT
. May '00 -Dec '00 Sale Sears, Altamonte Springs, FL
Open and closed store
Trained new employees
Customer service reprehensive
Responsible for all refunds, credit And exchanges
Open and process credit applications
Do all markdowns and all MOS
Replenish stock
Clean department
Merchandising
Inventory
PROFESSIONAL MEMBERSHIP
International Society for Technology in Education (ISTE), Member
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Adjunctpreneur
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Make a Living Teaching Online Group
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Online Adjunct Rolodex
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The Adjunct Network
CERTIFICATIONS
. Elementary Education, K-6. Florida Department of Education (in
progress)
. Exceptional Student Education, K-12. Florida Department of Education
(In progress)
. TESOL Education. Florida Department of Education (In progress)
. o. 1 Critical Thinking
. Complex Problem Solving
. Judgment and Decision-Making
.o. 4 Active Listening
. Computer Skill Microsoft office 2007, 2010,Word,Power Point,Execl,
Pulblisher, Black Board, E-Mail, Flash, Java, Search Engine Optimization,
Marketing,
Black Box Tester,MS Clustering, MS Excel, MS Exchange Server, MS FrontPage,
MS Black board, Ecollege, and Eliminate Live Foxfire, Google chrome
Internet Ex .
. Interest watching, singing, reading, travelling
Highly Competent Subject Areas
Business, Marketing, Advertising, Finance, Management, Computer, and
Psychology
References
Val ford
1112 Merit street Altamonte springs, FL 32701 407-***-****
Desire Broom
1906 lake dry Casselberry, FL 32701 407-***-****
Jakia lee
25 25 boroughs drive Orlando, FL 32812 407-***-****
Personal Attributes and Qualifications
PROFESSIONAL MEMBERSHIP
Technical Skills
PROFESSIONAL MEMBERSHIP
PROFESSIONAL MEMBERSHIP
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