Human Resource Generalist, Corporate Trainer

Lisa Glick Kleiner

**** ************ ****** ****

Shaker Heights, OH 44122

256-***-**** / ************@*****.***

PERSONAL STATEMENT

I am a quick study and have comprehensive business experience as a human resource manager & executive administrative assistant. These positions required exceptional relationship building, flexibility, attention to detail, project management, communication, negotiating and problem solving skills. I am seeking a long term opportunity to apply my talents while continuing to develop myself professionally and personally.

WORK EXPERIENCE

• 3 years experience as a Human Resource Generalist

• Designed and administered employee handbook and benefits: 401(k), health, dental, long term disability, and business insurance.

• Managed accounts receivable, payable, payroll (Paychex) and corporate taxes.

• Supervised administrative staff and conducted employee reviews.

• Organized trade show events, business luncheons and employee travel.

• Cultivated vendor relations and maintained business operations

• Maintained all company correspondence: press releases, marketing and advertising materials

WORK HISTORY

Personal Caregiver, Shaker Heights, OH, 2010 – 2012

Full time care giver

• Cared for terminally ill mother and elderly father. Responsibilities complete.

Keller Williams Realty, Huntsville, AL, 2004 - 2010

Associate Broker, Real Estate Agent

• Represented residential buyers, sellers and investors.

• Total sales volume: $13,100,000.

• Responsible for managing transactions, negotiating contracts, sales, marketing, writing copy, generating comprehensive property reports, budgeting, generating new and referral business.

• Served 3 years on the Keller Williams Realty Agent Leadership Counsel.

• Trained real estate continuing education curriculum.

Keno Kozie Associates, Ltd., Chicago, IL, 1998 – 2004

Senior Help Desk and Computer Training Consultant

• Provided help desk support and training on Microsoft Office, WordPerfect, Lotus Notes, Internet and document management products to law firms.

• Designed and conducted comprehensive application training curricula.

• Customized software to meet document specifications required by court system.

• Troubleshot computer hardware and software integration issues.

Metamor Technologies, Inc., Chicago, IL, 1997 – 1998

• Software deployment and education consultant for dialysis software.

Equitable, Northbrook, IL, 1996 – 1997

• Registered Representative for life, health, disability insurance and mutual funds.

Information Technology Solutions, Inc., Chicago, IL, 1992 - 1995

• Director of Operations / Human Resource Manager, 1994 – 1995

• Computer Software Trainer, 1992 - 1993

EDUCATION

• 1987, Ohio State University, BS in Business Administration: Emphasis in Human Resource Management

ADDITIONAL TRADE EDUCATION

• 2011, Real Estate Broker course - Illinois

• 2007, Real Estate Broker course - Alabama

• 2004, Real Estate Salesperson course - Illinois

• 2003, Word XP Expert Certification

COMPUTER SKILLS

• Microsoft Office 97, 2003 & 2007 (Word, Excel, Power Point, Outlook)

• Corel Office Suite (WordPerfect 8 and 10)

• Lotus Notes (Email) 4.6 & 5.0

• iManage Desksite, Docs Open (Document Management)

• Type 45 – 50 WPM

AWARDS & COMMUNITY SERVICE

• Received “Heart Of A Teacher” award for extraordinary training and professional knowledge, Keller Williams Realty, 2009

• Recipient of the Silver production award, Keller Williams Realty 2007

• Recipient of the Bronze production award, Keller Williams Realty 2006

• Keller Williams Realty Charity Event – Event Chair, 2009, Sponsorship Chair, 2008, Silent Auction Committee, 2007

• Published monthly newsletter for religious organization, 2006 – 2009

• David A Fisher Foundation Board Member 1999 – 2003, Event Co-Chair, 2003

HOBBIES

• Public speaking, tennis, power walking, half marathons, travel, photography, sewing

Salary history and referrals upon request

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