Account Manager
Resume:
Kristine Dunn
*******@***.***
QUALIFICATION HIGHLIGHTS
• Effective written and verbal communication skills.
• Flexible and able to make sound business decisions.
• Analytical and creative problem solving skills.
• Meticulous organizational skills and attention to detail.
• Ability to multi-task while working in a fast-paced environment.
• Work both independently and in a multi-cultural environment with team-oriented interpersonal skills.
• Computer strengths include Navision 5.0, ERP, Quicken, Great Plains Enterprise, Microsoft PowerPoint, Excel, Word, and Outlook
PROFESSIONAL EXPERIENCE
Account Manager
Gemmy Industries Inc., Coppell, TX
Leading Import Manufacturer of Seasonal Products
2009 – 2012
2006 – 2007
• Provide sales and administrative support to the Director of National Accounts and key customers with a total business of $20,000,000.
• Communicate with internal and external customers, including sales managers, factory personnel, sales representatives, and buyers for national accounts.
• Responsible for communications associated with the import quoting/selling/shipping process, including customer appointments.
• Work to upload customer quote forms into Gemmy system for more accurate and efficient completion.
• Process purchase orders, product testing requirements, product samples, payment and shipping documentation.
• Prepare quotations and submit on customer’s websites.
• Coordinate meetings, research data and prepare reports.
• Coordinate order fulfillment including order entry, checking for accuracy, order maintenance and follow up.
• Request required samples for order consideration and plan-o-grams.
• Enter retail packaging requests and proofing retail packaging.
• Enter artwork requests as needed.
• Create and maintain customer files.
• Monitor open orders and shipping status.
• Manage account status on a daily basis.
• Problem solve through various issues between the factory, our Dallas office and the customer.
Senior Account Manager
Wrap & Go Inc., Plano, TX
Startup Wrapping Paper / Gift Box Company
2007 – 2009
• Completed new vendor contracts for Michaels, Kroger Companies, Garden Ridge and Zellers resulting in over $1 million in business in 18 months.
• Maintained domestic inventory of over $500K.
• Controlled and coordinated company budget and forecasting.
• Coordinated expansion of business in two new divisions which resulted in additional company sales; Fundraising and Retail.
• Successful launching of new company website resulting in online sales.
• Creation of new customer database for direct marketing.
• Participated in 14+ trade shows in 2008 resulting in obtaining new customers.
• Facilitated the opening of three temporary retail store locations in two major malls.
Product Development Assistant
World Factory Inc., Westlake, TX
Specializing in the Import & Development of Chinese Products
2002 – 2006
• Management of new product flow from department to sales resulting in over $10 million in business.
• Communicated with over 10 Far East factories for development of new products.
• Traveled internationally for customer line reviews and product evaluation.
• Created domestic fulfillment program for AAFES with sales of $250K per year.
• Completed new vendor contracts for AAFES, Nexcom, MCCS, Albertsons, Meijer, Aubuchon Hardware, Wegmans and SUPERVALU.
• Negotiated pricing, improved international shipping costs, performance and freight sourcing procedures with assigned vendors.
• Communication liaison between Shanghai office, U.S. Sales Team and Management.
• Successfully created Standard Operating Procedure manual for department.
EDUCATION
Penn Foster Career School, Scranton, PA – Travel and Tourism Specialist
Ashmead College, Seattle, WA – Licensed Massage Therapist
PROFESSIONAL DEVELOPMENT
Certification - Dangerous Goods / Hazardous Materials Awareness Training
Certification - Dangerous Goods / Hazardous Materials Packaging Requirements
Certification - Business Letter Writing and Turning around Customer Complaint
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