Quality Assurance Customer Service
Resume:
JEAN KIGOZI
Cerritos. CA. ***41
E-mail abn1ou@r.postjobfree.com
EMPLOYMENT HISTORY
**** - ******* ********** ****** ********, Kaiser Permanente
LAMC
Responsible for launching a weight management program, the Low
Calorie Diet program
at 3 locations. This involved presenting to physicians,
department administrators and
nursing staff in family and internal medicine, sports,
nephrology and ob/gyn departments
at several hospitals and clinics.
Responsible for marketing program, conducting orientations and
enrolling
participants, as well as teaching all the classes and ensuring
participants received their
meal replacements and weighed in weekly to monitor their
progress. Documented in
patients EMR( electronic medical record).
Designed 16 week class curriculum and 52 week maintenance
classes for the program.
Worked with multiple departments including public affairs,
graphic design,
employee wellness, family/ internal medicine and sports
medicine.
Supervision of health education assistant.
2006 - Present Registered Dietitian Consultant Los Angeles
Provide professional dietetic and food service management
consultation to facilities
including skilled nursing, assisted living and sub acute.
Specialized services include
evaluation of dietary departments, resident visitation,
participation in interdisciplinary
meetings, weight variance, quality control, education, menus,
nutritional assessments
clinical and management expertise. Provide consulting services
to hospice patients
both at home and in facilities.
2008 - 2010 Outpatient Dietitian, Talbert Medical Group Long
Beach, Downey
Provided individual counseling and group health education in
outpatient clinics for
pediatric, adult and geriatric population for a medical group,
as well as teaching
diabetes and weight management classes.
2002-2006 Health Educator, Charles R. Drew University of
Medicine & Science
Responsible for health education and facilitating clinical
trials for Stress
Reduction and Atherosclerotic Cardiovascular Disease in
African Americans. The study
was designed to look at the effect of transcendental
meditation and lifestyle modification
on stress and how this affects heart disease, diabetes and
hypertension.
Master Facilitator, UCLA Responsible for facilitating
Project EBAN which is a
multi-site clinical trial designed to reduce sexually
transmitted diseases
in sero-discordant heterosexual African American couples
living with HIV.
Responsibilities include recruiting participants at hospitals
and AIDS organizations,
making sure participants attend all sessions and that study
criteria are adhered to, training
other health promotion facilitators and attending HIV
conferences.
2002-present Owner, Healthy You Nutrition
Owner of Healthy You Nutrition which seeks to increase public
awareness of the
importance of good nutrition for good health. Specialize in
weight loss without fad diets
and personalized nutritional counseling. I speak publicly in
the community and at
conventions nationwide. I have taught nutrition classes at the
Downey adult school,
Fullerton College, Cal. State University and various YMCAs. I
am also a contributing
writer for the family health guide which is a health
publication.
Spring and Summer 2000, Spring 2001
Lecturer Cal State University, Los Angeles (Adjunct Faculty)
( Involved instructing 45 students in food and nutrition classes
and labs.
( Responsible for compiling curriculum, exams, tests and grading.
( Responsible for counseling students.
( Attended faculty meetings to keep informed.
Fall 2002 Lecturer Fullerton College
( Responsible for instructing 20 students in food science class
and labs.
1999-2002 Operations Manager Lab Support
Gardena, CA
( Grew Los Angeles market from $1.2m to $ 2.5m in three years
( Managed and developed 20 account managers in various U.S.
markets, responsible for $7
million dollars of business
( Responsible for recruiting at Universities and Colleges
( Contract negotiation
( Marketing of services and hot candidates and business
development
1998 - 1999 Quality Assurance Manager Hansen's
Juices, Azusa. CA.
Responsible for daily operation of Microbiology laboratory and
running of quality
assurance department. Oversaw customer service and research
and development areas.
1. Headed project that designed five-log reduction process as required by
FDA for juice manufacturers.
Our company was the first in the country to validate this process.
1. Presented data to industry peers at FDA meeting at head office.
1. Established procedures, implemented HACCP and GMP training.
1. Established GLP's (good laboratory practices) and improved
laboratory efficiency.
1994-1998 Product Development / Research and
Development KalKan
(Mars Inc.), California.
Worked on canned and extruded concept ideas, responsible for
managing pilot plant
testing and scaling up to production. This involved
interaction with marketing,
manufacturing, technical services, quality assurance, raw
material purchasing
and sales departments. Had to meet very tight deadlines.
1. Headed flavor system team in the pilot plant, improved productivity
significantly by increasing automation and using better raw materials.
1. Packaging team leader in charge of production line, managed 10
associates.
1. Made improvements on line minimizing downtime by 3 hours a day.
1994 Microbiologist (Contract) Arrowhead Water, L.A.
California
Designed and managed microbiology project on a recently approved
FDA chemical on
the action of yeast in beverages. Performed microbiology tests
and evaluated them. Responsible for sensory
evaluation panels.
1993 Analytical Chemist (Contract) UltraMar Refinery,
Wilmington,
California
Headed a project on improvement of effluent water quality
using induced gas floatation.
1990- 1993 Company Microbiologist Sahib Foods, London,
U.K.
1. Trained factory personnel in food hygiene.
1. Monitored plant sanitation.
1. Controlled inventory and managed laboratory budget.
1. Compiled monthly reports and gave presentations.
1. Set up HACCP and drew up microbial specifications.
1. Supervised five personnel.
EDUCATION
B.Sc. Food Science and Technology Bristol University, 1990
Master's Degree in Science in Human Nutrition University of
New Haven, CT
Thesis done on Breastfeeding and HIV.
Awarded Jan. 2000
Certificate of training in Adult Weight Management Awarded
2011 by Commission of
Dietetic Registration
Registered Dietitian November
2006
Clinical rotation completed at Long Beach Memorial Medical
Center and Miller
Children's Hospital, Long Beach, CA.
Renal Clinical Specialty completed at Western Dialysis Center,
Long Beach, CA
SKILLS
Computer - Excel, Word 7.0, Access, PowerPoint, Lotus 123, Lotus
notes, Nutritionist V,
Epic.
Associations
Member of IFT and SCIFTS (Southern California Institute of
food technologists),
Orange County ADA (American Dietetic Association), LAD (Los
Angeles Dietetic
Association, ADA and LA BIND (A non profit organization of
Nutritionists and
Dietitians in Los Angeles).
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