Registered Nurse Customer Service
Resume:
Maryann B Cogdill RN BSN
***** ********* ****●Attica New York 14011
**********@***.***
Professional Experience
● Clinical operations Management ● Human Resources
● Pediatrics/Obstetrics/Critical Care/ER ● Vendor Relations
● Finance and Budget Administration ● Facility Management
● Management of Physician/ Provider Relationships ● Training
Experience
United Memorial Medical Center, Batavia, New York
2004- present
Nurse Manager of Obstetrics and Practice Manager of Women’s Care Center (two locations)
● Managed the complete 24/7 operations of these departments consisting of thirteen physicians,
two nurse practitioners, three midwives and a medical/clerical support staff of fifty
● Oversaw facility management of all departments: ER, Fast Track, Ortho, Medical-Surgical, ICU,
ASU
● Responsible for all areas of human resources including hiring, termination, payroll, benefit
administration, and team building
● Accountable for all financial and budgetary concerns
● Maintained strong relationships with all vendors of service, supplies, and equipment
● Team leader for clinical analysis committee. This team looked at cost savings as well as quality
products
● Initiated, coordinated, and conducted weekly and monthly meetings for practice personnel and
healthcare professionals
● Created monthly schedules for all providers and support staff
● Served as leader in patient satisfaction team for 4 years as validated by Press Ganey
● Currently serves on multidisciplinary safety counsel with Board participation
Accomplishments:
● Implemented mother-baby model as standard of care in obstetrics
● Implemented biannual meetings between pediatric and obstetric providers for a common goal of
patient satisfaction and safety
● Increased patient population, access, and satisfaction through addition of physicians, midlevel
providers, practice acquisitions and marketing.
● Oversaw the building of several birth suites including design, construction, and furnishings
● Directed the purchase and implementation of computer system for practice
management/electronic medical records which included the analysis and design of work flow
process- Meditech.
● Turned an annual perinatal review from Level III hospital into an educational discussion and
teaching day for all providers
● Contracted national speaker John Rabun from National Center for Missing and Exploited
Children Organization to conduct a personal security walkthrough of the organization and arrange
speaker presentation.
● Implemented drills for analysis of strengths and weakness in high risk, low volume situations.
Community Memorial Hospital, Hamilton, New York
9/2002-6/2004
Registered Nurse and Clinical Coordinator
Duties:
●Assumed leadership role and decision making concerning patient safety, policy, and procedure
issues
●Charge nurse and hospital supervisor as needed
●Strong labor nurse, escorted fetal and maternal transfers to level III facility
Accomplishments:
●Set up a systematic evaluation of outpatient- inpatients
●Implemented a baby weigh station and jaundice evaluation clinic to support breastfeeding infants
●Introduced a mentoring model for new nurses as part of orientation
Travel Nursing Assignments across the United States
2/1997-9/2002
Registered Nurse, Charge Person
Duties:
●Responsible for safe nursing practice
●Prepared organizations for JCAHO accreditations
●Supervised nursing and service personnel
●Maintained the highest degree of customer service relations
Accomplishments:
●Part of a team that helped the organization to receive many top national a awards in service and
national accreditation
Education:
●Keuka College
Degree- Masters of Management, expected graduation 2014
●Keuka College
Degree- Bachelor of Nursing, 2008
●Niagara County Community College
Degree- Associate of Nursing, 1996
●Erie Community College
Degree- Associate in Mental Health/ Alcohol and Substance Abuse, 1992
Certification:
Emergency Medical Technician 1995
Pals and NRP
Yellow Belt in Lean Six Sigma
NY Registered Nurse #483343-1
Federal Emergency Management Agency Course Completed- 100,200, 300, 700,800
Attended Leadership development Institute for eight years
Excellence in customer service seminar 2007 and employee of the month 2006
References available upon request
Groups of Community Involvement
United Way
Habitat for Humanity
Genesee County Against Substance Abuse
National Center for Missing and Exploited Children
Jim Kelly Foundation
Quota Club
Get Fit!
Rotary
YMCA
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