Sales Customer Service
Resume:
RobinDeLarm ***** S Cedar Lake Drive, Granger, IN ***********@*****.***
Skills
Self Starter, 10 key, Excel, Word, PowerPoint, CRM database management, AS400,A/R, A/P, Data Entry
speed of 9000+ ksph,Typing speed of 60 wpm, Multi-phone line, CustomerService, Lead Generation,
Business Development, Inside Sales, B2B sales, Sales Auditing, Order Taking, Web Design, Oracle,
Transcription, Inventory, Project Management, Modeling, Training and Presentation. Outlook
and Lotus Notes.
Education
2009-2010 KIRKWOOD COMMUNITY COLLEGE CEDAR RAPIDS, IA
General Education with focus on Marketing Management
Experience
September 2012 - Current Self Employed Granger, IN
Director of Sales – Consulting Services for LinkCycle
Lead Generation, cold calling, CRM database maintenance, sales and marketing
August 2011 to Sept 2012 CRST Expedited Cedar Rapids, IA
Lead Generation Administrator
Lead generation, Business Development, CRM Database Management, Research, Follow-up, Cold
Calling, Fax, E-mail and direct mail correspondence, Time Management, Project Management,
Sales Support, Training of Outside Sales Reps, EDI order acceptance, Pricing, Negotiation, back up
Account Set Up, Reporting, Build rate tables, Data entry.
July 2009 to August 2011 CRST Logistics, Inc. Cedar Rapids, IA
Lead Generation Administrator
Lead generation, Business Development, CRM Database Management, Research, Follow-up, Cold
Calling, Fax, E-mail and direct mail correspondence, Time Management, Project Management,
Sales Support, Training of Outside Sales Reps, EDI order acceptance, Pricing, Negotiation, back up
Account Set Up, Reporting, Build rate tables, Data entry.
Nov. 2008 to July 2009 Self Employed Cedar Rapids, IA
Independent Contractor for CRST Logistics, Inc
Lead generation, Business Development, CRM Database Management, Research, Follow-up, Cold
Calling, Fax, E-mail and direct mail correspondence, Time Management, Project Management,
Sales Support
Nov. 2007 to Sept 2008 AegonUSA Cedar Rapids, IA
Annuity Customer Care
Customer Care via phone for Fixed and Variable Annuities, Fax, e-mail and direct mail
correspondence, website navigation, account maintenance, distribution, claims processing
Nov. 2003 to Aug 2007 Nordstrom Direct Cedar Rapids, IA
Personal Shopper/Internet Customer Service
Customer Service/Order taking via phone, chat and e-mail, e-mail correspondence, crediting
accounts, order maintenance, research, fraud detection, Project Management, assist in training.
Memberships North Liberty Jaycees 2003
SIFE 2009
DECA 2010
References Available upon request
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