Customer Service Executive

RESUME

KARTHIKA.T

*/***,*.*. *****,Mogappair East,

Chennai-600037.

E-mail:***************@*****.**

Mobile : +91-994*******

ASPIRATIONS

To excel in the field of Information Technology in a company that has

great values, vision and future prospects for excellent performers. To

enhance my current knowledge base through continuous learning, and

maintaining a friendly work environment, thus creating a niche for

myself by providing excellent individual and collective performance.

EDUCATIONAL QUALIFICATION

. B.S.C (Computer Science), Valliammal College for woman in 2009, Madras

University with (61%)

. H.S.C. (XII), M.G.R Adarsh Matric Hr. Sec. School in March 2006 with

first class (62%)

. S.S.L.C,(X) M.G.R Adarsh Matric Hr. Sec. School in March 2004 with

first class (61%).

TECHNICAL SKILLS

. Operating Systems: WINDOWS 2000 / XP / 2003 / VISTA

. Languages: HTML, C, C++, JAVA.

. MS-Office (XP).

EXPERIENCE:

. Had worked as a Lab Instructor at Chennai Public School (Aug 2009- Jan

2010)

. Had worked as a Senior Customer Service Executive at Serco Global

Service Private Limited (June 2010 – January 2013)

Project: Barclays Bank PLC, UK

Account amendment, ordering cheque and credit books, ordering &

cancellation debit card, ordering wallets, AFTS, SOLD, ordering up to

date statement, sending copy of statement, amending frequency change,

address change, certificate of balance, certificate of interest and tax.

Few months was worked as a Quality Checker.

Initiated trainings for the new comers.

Nominated as quality Spoc for the process.

Received best individual performer awards several times.

ACHIEVEMENTS

. Had attained a scholarship at Aptech computer education for attaining

84% in 2nd semester. Participated in District level throw ball

championship held at St. Georges Hr. Sec. School (21st & 22nd AUG 2004).

. An Excellence scholarship was awarded with full fee concession for the

classes XI and XII for performing well in sports.

. Had been the Sports secretary in college (2008-2009).

. Had been awarded as the Best throw ball player at Valliammal College

(2006 -2007)

EXTRA-CURRICULAR ACTIVITIES

. Had been the House captain in school (2005-2006).

. Member of Red Ribbon Club in college.

. Organized state level symposium in college.

. Participated in a seminar on Animation, Visual effects & Gaming held

at Valliammal College, on 21st Jan 2008

. Had participated in various cultural programs (Dancing, Soap carving,

and vegetable carving) and won prizes at school & college level.

PERSONAL INFORMATION

Date of Birth: 27th October 1988

Father's Name: V. Thiruneela Kandan

Languages Known: Tamil, English.

Sex: Female

Nationality: Indian.

Marital status: Single.

Strengths: Positive attitude, good analytical skills.

Interests: Sports, Listening to music, Dance.

DECLARATION:

I am looking for opportunities where my skills and

experiences would be the basic requirement and I would get an

opportunity to significantly contribute to the organization’s growth

while supplementing and stretching my capabilities further.

Place: Chennai

Signature

Date:

(T.KARTHIKA)

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