Customer Service Manager

Samantha Quist

**** *. **** ** *** *B 616-***-****

Kalamazoo, MI 49001 **************@*****.***

Central Michigan University, Mount Pleasant, MI

Education

Bachelor of Science with triple minor, May 2012

Wyoming Park High School, Wyoming, MI

Graduated with Honors in May 2007

Sprint Preferred Retailer – Wireless Revolution, Kalamazoo, MI May 2012 - present

Work

Store Manager starting October 2012

Experience

Manage inventory including making phone and accessory orders as well as preparing

the store collateral so it’s audit ready

Recruit and hire new employees

Complete tasks on time including making employee schedule, commission reports,

etc.

Communicate with local businesses and act as personal representative to manage

their wireless needs

Titan Communications, Grand Rapids, MI September 2009 – May 2012

Sprint Sales Representative

Helped in office including mailing confidential invoices, receiving and organizing

inventory, scheduling employees, organizing and filing confidential customer

information

Worked in 6 different locations in Michigan, helped open 3 stores and stood as

temporary manager training new employees

Provided outstanding service and confidence to enhance customer experience

including negotiating prices and running credit checks

WZZM-TV 13 ABC affiliate, Grand Rapids, MI May 2011 – August 2011

Intern

Worked with the Chief Meteorologist and helped put together the forecast

Used excel spreadsheet to input forecast values for temperature, etc for live show

Attended show meetings where the show run down was discussed

Leadership/Development courses through LYNC

Skill Sets

Sales & Customer Service

Organization

Interpersonal/Communication

Time Management

Computer Skills

Windows XP and higher, MAC, Linux operating systems

Microsoft Word, PowerPoint, Excel, Java Script with typing speed 65 wpm

Computer programming in Java

Member of Nation Weather Association 2011 – present

Additional

Member of CMU Student Chapter of the American Meteorological Society 2009 – 2011

Information

All-State High School Track & Field Athlete, 2006 and 2007

Conference & School Record Holder for High Jump, 2006

Perfect Attendance Award at Wyoming Park 2006-2007

Golf Bowling Tennis Volleyball Reading

Hobbies

Contact this candidate