Human Resources Customer Service

STACEY A. BLUM

**** *. ***** ****** #*

216-***-****

Cleveland, Ohio 44102

****.******@*****.***

OBJECTIVE

Human Resources Professional seeking a position that will utilize my

skills, education and 15 years of Human Resources and Governmental

experience

SKILLS & QUALIFICATIONS

. Computer proficiency in Microsoft Office (Word, Excel, Access,

Outlook, Power Point, SCOTI)

. Ability to organize and distribute complex, confidential information

. Knowledge of all Human Resource functions, contract language, budgets

and policies

. Oversaw technical assistance, recruitment, hiring and training

. Evaluated employee and client performance, OSHA requirements and

policies and conduct

. Excellent communication skills, verbal & written, public speaking,

presentations, workshops

PROFESSIONAL EXPERIENCE

El Barrio Center for Workforce Development/The Centers for Families and

Children - Cleveland, OH

Career Consultant 2011-

Present

. Assisting clients to become self-sufficient through employment

. Educating clients on completing applications, resumes, interviews,

ethical questionnaires

. Creating and facilitating workshops on various employment related

topics

. Training clients in effective job search techniques and soft/hard

skill-strengthening exercises

. Managing attendance, reports, files, case notes and employment status

for 240-595 clients

City of Cleveland - Cleveland, OH

Deputy Project Director/ Contract Specialist

1999 - 2010

. Constructed contracts, amendments, budget modifications

. Managed contracts and contractors by working/assisting/guiding all

levels of management

. Created, negotiated and regulated contract performance payment

requirements for State compliance

. Monitored and analyzed spending and contract performance with close

attention to detail

. Paid contractors upon issuing approval

. Assisted in creating, distributing and evaluating the Request for

Proposal (RFP) documents, budgets and proposals

. Organized and facilitated Technical Assistance meetings

. Created and maintained spreadsheets for tracking of proposals and

contracts

. Interfaced with management in procuring document approval and

signatures effectively

. Produced database and monthly performance reports using various

computer systems/programs

Osborne International - Cleveland, OH

Human Resources Assistant 1998 - 1999

. Completed benefit forms (separation, LOA, medical and tuition

reimbursement) for new hires, employees and retirees

. Acted as a liaison and monitored Union and Management interactions,

meetings, conferences

. Conducted orientation and training for new hires

. Discovered, altered and monitored OSHA and ADA compliance issues and

concerns

Enterprises Staffing Services of University Hospitals

Health System- Cleveland, Ohio 1997-

1998

Staffing Supervisor

. Placed advertisements for open positions, fielded calls and scheduled

interviews

. Facilitated on-site recruitment and determined candidate pool

. Interviewed and recommended candidates for placement to various UH

departments

. Conducted medical terminology testing, orientation and appearance and

conduct regulations

. Received, processed and filled job orders for temporary and permanent

job placement

. Evaluated performance of new hires at departmental head and immediate

supervisor levels

Kaufmann's Department Store 1996-1997

Human Resources Assistant

. Assisted in payroll, new hire orientation and Customer Service and POS

training

. Reviewed applications, checked references and verified past employment

information

. Prescreened applicants via phone and scheduled and arranged face to

face interviews

. Recommended candidates for hire, completed candidate match survey for

final interview

. Monitored KRONOS timesheets and payroll files

EDUCATION

Kent State University - Kent, Ohio

Bachelor of Business Administration

Graduate

Major: Human Resources Management

Concentration in Psychology

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