Customer Service Representative
Resume:
**** ******** ** *** *** San Diego, CA *****
Phone 619-***-**** Cell E-mail *******@**.***
R. Clayton Brand
Objective
Obtain a position as a team player in a
people-oriented organization where I can maximize
my experience in a challenging environment to
achieve the business goals.
Education
2004-2010 Arizona State University
Tempe, Arizona
Bachelor of Arts Spanish
2000-2004 Deer Valley High School Glendale,
Arizona
High School Diploma
Work experience
03/2012-12/2012 CSA Travel Protection San
Diego, California
Customer Service Representative
High volume inbound call center operating many
programs at once adhering to very strict punctual &
attendance policies
Managing, purchasing, cancelling, refunding &
providing coverage information for many different
travel policies
07/2011-02/2012 Covance In-Tele Center San
Diego, California
Contract agent with Amgen & Biogen Idec
Inbound & Outbound call center, being a foundation
customer service representative for all its
operations
Data processing and verifying insurance benefits
for patients
01/2011-05/2011 Bank of America
Chandler, Arizona
Customer Service Representative II
High volume call center, 50+WPM, multiple
applications at once
Insurance related mortgage customer service
2009 Summer Valley View Elementary
Phoenix, Arizona
Summer Intern 1st-8th grade English teacher/tutor
Strong English skills, strong verbal skills,
punctuality
Taught students how to speak, read, and write
English
12/2008-07/2010 InterContinental Montelucia
Paradise Valley, Arizona
HR Coordinator & Kid's Club Attendant
Oracle, PeopleSoft, Taleo, Microsoft Office,
hire.com, CPR certified
Handled many emails & phone calls, organized
interviews, scheduled meetings & appointments,
high-level performer cared, & entertained children
while excelling with superb customer service
2008-09 Winter Wilson Elementary
Phoenix, Arizona
Winter Intern A.V.I.D. Tutor & Afterschool 5th-8th
tutor
Strong communication skills, excellent presentation
and interpersonal skills, and strong math and
problem solving skills
Taught honor students math, science, social
studies, & English using a proven learning strategy
called A.V.I.D.
06/2006-07/2007 JPMorgan Chase
Phoenix, Arizona
Vault Teller & ATM Processor
10-Key proficiency, processing, sorting,
cleanliness, and dedication
Verified hundred of thousands of cash dollar
deposits from very large companies (e.g. Wal-Mart,
Target, Walgreens, etc.) at expected rate
05/2004-04/2006 Wells Fargo Auto Finance
Tempe, Arizona
Customer Service Representative II
High volume call center, team player, 50+WPM, and
maintenance
Maintained & serviced auto loans from origination
to closing until title was sent & ensured
communication with state MVD, customers, and Well
Fargo
References
Jeremy Hickman
Po Box 161319
San Diego, CA 92176
Professional
Doctor Joshua Zeidler, D.O.
7401 E Lincoln Dr
Scottsdale, AZ 85250
Professional
Detective Ryan Koen
Tempe, AZ
Professional
Contact this candidate