Customer Service Sales

Zack James

** *********** ** ( Columbus, MS *****

662-***-**** ( e-mail: **************@*****.***

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Objective: A position in Restaurant Management that will utilize my

strong customer focus

and people skills to proactively contribute to company goals

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Summary of Qualifications

Capabilities

. Operations management

. Hiring, motivating & training of staff

. Development & marketing of specials on weekly basis

. Skilled in Microsoft Word, Excel, QuickBooks & Point of Sale Software

. Excellent oral communication skills

. Ability to develop relationships and participate in team environment

. Skillful at multi-tasking

. Deliver a great customer experience that brings patrons back

Experience

The Halfway House Bar and Grill, Starkville, MS August 2011-

July 2012

. 100+ person seated capacity

. Inventory preparation for special events...

. Bulldog Bash/Super Bulldog Weekend

. Entertainment/advertisement/promotion and social media coordination

. Partial ownership

. Maintaining restaurant codes

. Obtained liquor license for the business

. Bill payments, keeping accounts current

. General preventative maintenance and upkeep of the facilities

. Ongoing communications with vendors and other account representative

via email and phone (beverage & food in person)

. Planning of promos-giveaways (customers interest)

. Completing monthly sales tax returns and payments

Tabs Bar & Grill, Starkville, MS September 2009-July 2011

. Payroll experience

. Inventory preparation for special events

. Bulldog Bash/Super Bulldog weekend

. Responsible for all operations

. Held liquor license for two years

. Half ownership

. Developed seasonal charts comparing sales, profit & loss

. Scheduling

Zack James

. Responsible for acquiring & renewing of licenses

. Estimated, planned & ordered inventory of food and beverages

. Responsible for opening and closing of daily operations

. Accountable for supervising of cash register and making bank deposits

. Close out and manage POS reports-Cash deposits

. Investigated and resolved customer complaints

. Trained staff to enhance customer service and increase profitability

through suggestive sales

. Experience in multi positions of restaurants: server, cook, bartender,

manager, owner

. Responsible for the legal liability and enforcement of alcoholic

beverage regulations

Christy's Hamburgers August 2008-Febuary 2009

. Cook and server part time while attending Mississippi State University

. Multi task position

Education

Itawamba Community College 2006-2008

Mississippi State University 2008-2009

August-December 2012

MSU expected graduation April 2013

Contact this candidate