Medical Assistant Customer Service

**** *. ********* . *** *** . CHICAGO, IL *****

Phone 773-***-**** (home) 773-***-**** (CELL) . E-mail

****************@*****.***

DIANA M. FLEMING

Objective

Seeking a position as a Medical

Assistant/Phlebotomist or a related position, which

will enhance and expand my experience and provide

challenges that will assist with furthering my

career.

Education

2000-2001 Illinois School of Health Careers

Chicago, IL

Medical Assisting and Phlebotomy

2012-2013 ATS Institute of Technology

Chicago, IL

Practical Nursing

Work experience

2010-2012 The Women's Practice

Chicago, IL

Medical Assistant/Phlebotomist

Maintain Physician's appointments and schedule

Administer injections at Physician's request

Schedule patients operations and ultrasounds

appointments

Maintain supplies and medications

Call in patient's results and prescriptions refills

2008-2010 Access Community Health Network

Chicago, IL

Medical Assistant

Administer injections at Physicians request

Perform all laboratory test orders for each patient

Telephone triage and scheduling of patients for

each Physician

Call in patients prescriptions refill with

Physicians approval

Assisted Physician with minor procedures within the

clinic

Escort patients to exam rooms, have patients

disrobe and gown appropriately and/or at

physician's discretion

Take appropriate vital signs, set-up pap trays, and

do other appropriate procedures for the physician

Manage patient flow in the office--keeping

physicians timely and prioritize tasks accordingly

Re-stock all exam rooms with necessary supplies

throughout the day

2006-2008 Near North Healthcare Service Corp

Chicago, IL

Medical Assistant

Able to obtain and document patient's vital signs

and chief health complaints

Perform all requested lab test orders by on call

physicians which includes, Rapid Strep, Urinalysis,

and Hemoglobin A1c's and Glucose

Daily Inventory of Medical and Office supplies

needed for the clinic

Able to assist in various different medical

departments such as: OB/Gyn and Pediatrics and

Internal Medicine as well as Podiatry

Ability to asses with the evaluation of patients

through phone triage

Able to provide professional and confidential

handling of all phone calls made into the medical

office

Able to schedule and file patient's charts for

daily appointments

Basic computer skills which includes all Microsoft

programs and Health Pro XL

Maintain accurate and orderly patient care charts

Update patient flow sheets to be in compliance with

Managed Care protocol

Check drug cabinets monthly and discard any expired

medications

Assist physicians during treatment, examination and

testing of patients

2004-2006 Daniel Freeman Hospital

Los Angeles, CA

Medical Assistant/Phlebotomist

Assist the on call physician with various different

medical procedures such as Colposcopy, endometrial

biopsies, suture removals

Conduct patient's vital signs and health complaints

prior to seeing the physician and properly

documenting such information

Perform all lab orders requested by the physician

and administer injections as instructed

Able to provide extensive technical support for

hospitals and clinics and physicians

2002-2004 ACT Medical Center

Chicago, IL

Medical Assistant/Phlebotomist/O.R Tech

Providing support to various physicians in

different depts. and nurses by facilitating patient

flow and assisting various different patient care

activities

Provide optimal service to a diverse patient

clientele by respecting and demonstrating patient

confidentiality

Working within the established parameters of the

job at all times with a diverse community

Assisting physicians with minor surgical procedures

by setting up surgical trays and instruments

Able to conduct a extensive sterile technique on

medical instruments used during that day

2001-2002 Med Group Ltd.

Chicago, IL

Medical Assistant/Phlebotomist

Obtain patient's vitals and chief health complaints

and documenting it in the charts

Conduct all requested lab orders using various

phlebotomy techniques

Daily maintence of clinic and exams rooms for

preparation of the next day

Summary of qualifications

Can make decisions, handle own responsibilities and

adapt to any job related issues

A people-oriented individual with the ability to

contribute significantly to the rapport between

staff and administrators and the community it self

Demonstrated ability to provide extensive technical

support for hospitals, clinics and private

physicians

Provide a sound judgment across a wide spectrum of

services, demonstrating an analytical approach to

problem solving

Recognized a focused individual, who is willing and

able to devote the time and energy into

accomplishing outstanding work-related results

Exceptional interpersonal and communications

skills, particularly in the areas of teamwork and

customer service

Assist the physician with management of outpatient

evaluations, surgeries and follow-up appointments

with the Physician

Update patient flow sheets to be in compliance with

Managed Care protocol. Assist physicians during

treatment, examination and testing of patients

Ability to respond to patients questions and

provide vital health care information

Assist medical providers render professional care

to patients within the primary care setting

Experience with Electronic Medical Records software

includes Meditech programs

Contact this candidate