Manager Project

Myra Brandon

**** *** ******, **

Washington, DC 20001

E-Mail: ***********@*****.***

Home: 202-***-****

Cell: 202-***-****

TS/SCI w/Lifestyle Poly - held for 11years w/CIA

TS/SCI w/CI Poly

____________________________________________________________________________

SUMMARY: Accomplished Management Professional with over 20 years of

extensive experience in supporting high-level executives. Demonstrates

effectiveness in handling complex internal and external customer relations

and responding to critical deadlines, has the ability to manage projects

and handle multiple responsibilities, a self-starter with excellent

communication and management skills. Performed as Project Manager with the

understanding of programmatic practices such as project deliverables for

CPMP Control Gates and deliverables that increase the success rate for

collecting, confirming, and managing requirements to deliver a well

accepted product. Performed as Lead Systems Analysis with analytical

writing skills to document complex business processes, effective decision

maker and strong problem solver with the ability to gather and interpret

relevant data and information while supporting the Sys ERB, NERB and NCCB

to support Configuration Management Team. Performed as IT/IS Maintenance

Engineering and Test to evaluated and upgraded COTS (Commercial-Off-The-

Shelf) products. Documented and maintained test procedures, planned,

scheduled and documented test results.

EDUCATION: Strayer University - Master of Science

Business Administration - December, 1998

Strayer University - Bachelor of Science

Business Administration/Computer Information Systems - June,

1996

Strayer University - Associate Degree

Business Administration - June, 1994

Other Courses: Process Improvement Initiative, Configuration

Management/Measurement, Pre-Award and Contract Management, Project

Management, Quality Assurance, Risk Management System Needs and

Requirements, Test & Evaluation, Tech Insertion, NGA Readiness Procedures,

NGA Readiness Practice, Management Growth, Principles of Selective

Listening, Exceptional Administrative Skills, Achieving and Setting

Personal Goals, Leadership for the Future, Time Management, Written

Communications, ISO 9000, Six Sigma Orientation, Writing Good Required

Capabilities, Request for Change (RFC) Writing and Processing, CIA Project

Management Process (CPMP), Service Request System (SRS). Advance skills in

Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint), Analytical

and writing skills to document complex business processes, effective

decision maker and strong problem solver, ability to gather and interpret

relevant data information, excellent verbal and written communications

skills, and ability to work independently or in team environment.

Proficient in SharePoint and Agile.

Laid Off - October, 2012 - Present

Executive Administrator Staff, Defense Intelligence Agency (DIA), DynCorp

International - 05/12 - 10/12 Maintained, and as appropriate,

executes/coordinates functions during the absence of the executive while

keeping the individual abreast of daily activities. Organizes,

prioritizes, and summarizes the content of incoming materials, specially

gathered information, and special requests and outgoing correspondence for

Chief Information Officer (CIO), Deputy CIO, and Chief of Staff, including

understanding and coordination activities for board of director materials,

financial information releases, and other high-level and sensitive

information. Provides support of top-level executives in coordinating and

scheduling, anticipates and prepares correspondence and reports as directed

by senior management, as well as independently, to corporate office,

applicants, associates, vendors, or employees. Organizes and may chair

conferences, meetings or company events assigned to the business. Provides

guidance to employees and management on business objectives and matters

requiring discretion.

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Served in support of the Defense Intelligence Agency's (DIA) Directorate

for Information Management and Chief Information Officer (DSD). Reviews

and assesses information submitted by various staff elements and prepares

narrative presentations, fact sheets, information papers, graphs, and

charts which provide a basis for decision, program objectives, and final

presentations. Researches, coordinates, and prepares IT-related MOUs/MOAs,

CONOPs, policy and operational memoranda, DCI and DoD directives and

regulations, and other high-level correspondence for signature. Drafts and

coordinates information technology (IT) special projects and project plans,

and tracks IT reports and system documentation. Review and assesses IT-

related information submitted by various staff elements and prepares other

narrative presentations, fact sheets, information papers, graphs, and

charts which provide basis for decisions, program objectives, and final

presentation. Serves as the divisions entry/focal point for all external

and internal taskings. Drafts and coordinates responses to IT-related

official taskings and leadership inquiries with primary staff officers and

DSD partners. Brief's senior-level DSD officials; provides advice and

assist to resolve problems and develops recommendations for leadership.

Prepares complex staff actions and staff packages. Coordinates and

monitors taskings/staff actions with appropriate internal and external

offices.

Office Engineering Space Coordinator (ESC) - to facilitate space management

and communication throughout DS and reduce single-point failure where

everyone is going to a single person for all issues and questions. This

representative will be the Office single point of contact for all space

issues within that office, and will coordinate and collaborate with the DS

ESC to ensure a cohesive space program. The appointed Office ESC is

someone who will have the authority to speak for management, although major

decisions are not expected on the spot. ESCs will attempt to resolve

issues at the lowest level first, and escalate as necessary to the DS ESC.

Laid Off - February 12, 2010 - May, 2012

Project Task Manager, Director of Communications and Director of Public

Affairs (DNI), PYRAMID, General Dynamics - 7/08 - 2/2010 - This position

started as a temporary position to assist with the office set up for the

Public Affairs Office moving from DC to Tyson. Served as Task Manager to

the PAO with daily telephone inquiry from the media in reference to IC

Communications, Press Releases, and ODNI News. Established a metric

database for the DNI (McConnell), PDDNI (Kerr) and DIS (Burgess), which

tracked all correspondence such as; special invitations, public speaking

engagements, golf tournaments, dinners, etc. Public Affairs Office

receives Event Invitation for DNI or Front Office receives Event Invitation

for DNI or other ODNI offices receive Event Invitation for DNI. These

invites are forwarded to the Public Affairs Office for action. The Public

Affairs Office researched these events; consult with appropriate ODNI

entities and makes recommendation. The Director of Communications meets

with DNI to present options/recommendations. The DNI accepts or declines

events. If declined, Public Affairs Office declines on behalf of the DNI

in official Events Database for historical record. Public Affairs Office

sends regret to Event Organizer or works to find available substitute.

CoS EA, Policy, Plans & Requirements (PPR) (DNI), PYRAMID, General

Dynamics, Bolling AFB, 11/07 - 7/08 -Maintain CoS calendar, serve as the

POC for all calendar requests, invites, and pertinent meetings that involve

the CoS, prepare briefing books as needed for CoS related meetings and

events. Assist CoS and PPR front office with various tasks and requests as

needed, back-up for Deputy DNI when his EA is absent. Manage

Transportation, Conference Room Scheduling, Supply Ordering, Driver

Request, VIP Parking Request Databases. Update and maintain the PPR Front

Office folders located on the shared drive, ensure all organization charts,

phone list and component data are up to date. Serve as liaison between PPR

and Human Resources (HR). Updating personnel roster to ensure accuracy,

contacting PPR components for updates, attending weekly HR meetings to

discuss the Unit Manning Document (UMD), preparing Request for Hire (RFH),

and Position Description (PD), scheduling interviews for various positions

and preparing interviewing packages for review board and ERB.

CoS Executive Secretary/Office Manager, Vacancy Manager (DNI), FUSION,

General Dynamics, Bolling AFB, 9/06 - 11/07 - Carry out the day-to-day

administrative operations and the long-term administrative planning in

support of the ODNI CIO mission. Functions included: manage the Front

Office (DIAC) daily operations, prepare executive correspondence, travel

books, and consolidate WAR, for CIO and D/CIO, manage the CIO, D/CIO, DOS,

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and D/DoS calendars, manage the ODNI CIO training, awards, and performance

(TAP) program, provide a human resource liaison for government vacancies,

hiring, and transferring, manage the ODNI CIO filling system and

provides process improvements as necessary, edit executive correspondence

for appropriate grammar and writing style, manage DNI CIO approved

templates and formats for documentation and correspondence, manage ODNI CIO

space at DIAC, prepare and submit supply, logistics, and facility requests;

receive supplies and maintain the supply cabinets, conduct property

management, space management and security management for the CIO, manage

vault

access lists, pass clearances, and initiate visit requests, maintains the

ODNI CIO Unit Manning Document (UMD), manage the ODNI CIO networks, system

accounts, and permissions, conduct systems administration for ODNI CIO

users on the CWE and AIN.

Manager, EMS Help Desk Tier 2/Tier 3 Support, General Dynamics, Chantilly,

VA, 9/05 -9/06 - The Enterprise Messaging Services (EMS) application

provides a single method for creating and processing standard and

restricted handling messages at Headquarters and in the field, and allows

users to create, authenticate, review, coordinate, and

release messages. EMS is now in the Operations and Maintenance phase of

the Software Development Cycle. A significant part of this phase consists

of EMS software upgrades and enhancements. These are compiled from the OMP

Tracking Database and incorporated into the EMS production application.

This process begins when the Help Desk receives a report of a potential

problem with the EMS operational system. These reports are documented in

either a Trouble Ticket (TT) or a Problem Report (PR). They should be

resolved with the customer's Tier 1 Close Support Team (CST). If not, they

are sent to the EMS Help Desk Tier 2 level, however, if they identify a

discrepancy or enhancement to the EMS system or its documentation, the

Trouble Ticket

(TT) or Problem Report (PR) may be forwarded to the System Administrators

(Tier 3) for further investigation and analysis. Depending on their

priority or critically, these reports may be converted into Discrepancy

Reports (DRs) or Request for Change (RFCs) and entered into the Office of

Message Processing (OMP) Tracking Database. They are then considered for

future releases into the EMS production application.

Managed team workload schedules for Tier 2 and Tier 3 support personnel,

tracked and designed Trouble Ticket (TT), tracked all Action Request System

(SRS) tickets. Prepared monthly Microsoft Excel/Microsoft PowerPoint

reports and presentations for number of trouble ticket calls received from

DO vs. Non-DO. Monitored trends, consisting of the top 5 issues/problems

associated with EMS system and briefed the AOA PCB monthly. Reviewed

resume and hired qualified staff to fill Help Desk positions.

Project Manager, Key Solutions, Inc., Upper Marlboro, MD, 11/04 - 9/05:

Experienced with the understanding of programmatic practices, such as

project deliverables for CPMP Control Gates and deliverables that increase

the success rate for collecting, confirming, and managing requirements to

deliver a well accepted product. Generate relevant project documentation

and prepare for necessary control gates consisting of major milestones

including the following: Facilitate meetings with customer groups to

gather and validate requirements. Obtain a signed customer requirements

document to define the scope of the project and establish a clear

understanding of project requirements

for the customer and project stakeholders. Provide a detailed description

of how the network is structured at the point in time before changes are

made to the network. Once the engineer design has been developed, attend

the NERB with a prepared BOE (Bill of Equipment - routers, switches, modem,

etc.). Prepare the BOM (Bill of Material - conduit, fiber, cable, etc.

The BOM also includes labor hours.), along with BOE and engineering design

to complete the design stage of the project. Develop the price proposal to

identify and apply all project costs before delivery to the customer to

increase the accuracy of the ratio between the price proposal and actual

project costs. Track whether the lease lines, BOM and BOE have been

ordered, when delivery is expected, and when they were actually received.

Create SRS (Service Request System) task for NetServ Project Control for

installation and other service providers as necessary. Once installed,

verify with customer that the equipment has been installed, tested and in

use by the customer. Obtain customer acceptance of the installation and

insure that the complete project meets the requirements as written and

agreed upon. Attend the NORB (Network Operations Review Board) in order to

turn the completed project over to O&M (Operations and Maintenance).

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Lead Systems Analyst, BAE Systems, IT/IS ME&T (Maintenance Engineering &

Test) - NGA Bethesda, MD, 05/04 - 11/04:- Evaluated and upgraded COTS

(Commercial-Off-The-Shelf) products, planned and performed independent

testing (regression & integration testing) of block build support for

operational systems; including the

NSS (Navigation Safety System) and GNPS (Geographic Names Processing

System). Accessed database support to develop and maintain IT/IS test

plans, procedures, and reports, program analysis, tracking and witness

testing of

external releases of new functionality including: document and maintain

test procedures, plan and schedule test events, conduct formal test when

required, document test results in daily test logs and final test reports,

witness tests

conducted by external entities for acceptance of new releases. Attended bi-

weekly COTS Review Team Meetings and CMB (Configuration Management Board)

meetings to discuss DR's (Discrepancy Reports) for NSS/GNPS.

Lead Systems Analyst, BAE Systems, Facilities Modernization Initiative

Project - NGA, Bethesda, MD, 11/ 2003 - 5/2004: Supported two positions

(Facilities Modernization Project and Configuration Management Support).

Secretariat for the Facilities Modernization Initiative Project efforts

underway at several NGA locations. As part of the NGA Strategic Plan to

make the best use of our resources, to provide timely, high quality,

relevant imagery, imagery intelligence and geospatial information to policy

makers and war fighters, a team was developed to create a

Business Process Re-engineering group. This team created a high level

business model, worked with clients (NGA), to translate the business needs

into technical requirements. Developed a Master Schedule in order to

update/monitor weekly information. This team assigned and tracked action

items for the Dale Carlia/Sumner Site projects. The Facilities

Modernization team provided support to assist in developing concepts and

strategies and conduct planning and scheduling activities to identify the

critical government infrastructure systems and assets to NGA's mission and

operation. Conducted analysis of NGA's mission requirements and their

dependencies upon the government infrastructure so that threat,

vulnerability, and risk assessment could be conducted to assure the

survivability of critical systems. Chaired technical exchange meetings to

review delivery of assign teams. Responsible for tracking

task coordination and monitoring projects activities, including status

reports and contributed recognized functional expertise to NGA

deliverables.

Lead Systems Analyst, BAE Systems, Configuration Management Support Team

NJVC IT/IS - NGA, Washington, DC, 11/2000 - 11/2003: Supported the SysERB,

NERB, and NCCB. Supported the technical review, evaluation and

coordination of RFCs (Requests for Change) presented to the NIMA

Configuration Control Board for approval and control. Reviewed external,

jointly controlled RFCs as well as RFCs to non-jointly controlled

documents. This required technical evaluation of more than 30 RFCs per

month, establishing configuration control board agendas, working action

items, and providing minutes of meetings. Supported the preparation,

coordination, technical review, recommendation, and disposition of RFCs

with potential impact to IS functions or operations and maintenance

capabilities. Assessed technical quality and accuracy, evaluated impact of

changes on system design and requirements, and generated additions and

corrections.

Systems Administrator II, Klein Technology, McLean, Virginia, 1999 -

11/2000: Provided support for Microsoft Office, Netscape, Lotus Notes,

CIRCUS, NT/CWE desktop configuration with LTM's to resolve problems.

Worked closely with a variety of Agency components to ensure customer

issues were resolved, providing personalized follow-up to verify problem

resolution and customer satisfaction.

Security Monitor, Argenbright Security, Chantilly, Virginia, 1998 - 1999:

Observed the activities and movements of designated uncleared person(s)

while they were working or visiting our Agency facilities.

Student - Strayer University, Washington, DC, 1998: Attended Strayer

University and completed the Masters of Science program in Business

Administration on December 7, 1998. Accepted the VRIP package (early

retirement), from AT&T in June, 1998.

Staff Manager, AT&T Resource Link, Washington, DC, 1996 - 1998: Provided

Administrative Services Support (Building Facilities Manager) to 650 AT&T

Government Markets employees. Successfully managed and ensured the needs

of the clients with a staff of 15 non-management personnel. Developed

tailored solutions that met the operational and financial needs of the

client groups with receptionist, daily mail pick-up and delivery, bill

payments,

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paychecks, parking, metro checks, Kastle (security) keys, and building

security. Performed as client's single point of contact and interfaced

with all levels of management in the client organization regarding such

matters as budgeting and cost reduction.

Staff Associate, AT&T/BC Services, Silver Spring, Maryland, 1995 - 1996:

Administrative assistant supporting three management executives and their

teams to relocate 650 Government Markets employees. These teams were

staffed by all levels, TG-5 to D band managers, selected by the Government

Market Board to consolidate five offices into one while enhancing EVA, CVA

and PVA. Acted as interface point and promoted information sharing among

the teams. Handled all correspondence, filed meeting minutes, and

documented distribution for all three teams using MS Word, MS Excel,

PowerPoint, AT&T Mail Access, and building floor plans. Coordinated all

activities and actively interface with multiple high-level executives

across BCServices/Government Markets.

Administrative Office Manager, AT&T Capital Corp., Washington, DC, 1992 -

1995: Successfully managed overall operation by ensuring critical lease

documents were finalized, and monies were posted to correct customer

accounts. Developed a customized automated invoice system in response to

federal requirement, which provided for accurate and prompt payment of

bills. Managed the manager's calendar, scheduled meetings and conferences,

made

travel arrangements, and handled the word processing of all correspondence.

Typed and prepared lease documents to send to clients for review and

signature.

Federal Administrative Clerk, AT&T Federal Systems GBCS, Silver Spring,

Maryland, 1990 - 1992: Provided secretarial support to general manager,

and his 189 managers. As administrative secretary, scheduled meetings and

made numerous travel arrangements. Reviewed vouchers and timesheets for

accuracy and assisted off-site managers located in Atlanta, Denver,

California, and the Washington, D.C. area. Prepared and tracked all

expenditures.

Federal Administrative Clerk, AT&T Federal Systems, Washington, DC, 1989 -

1990: Supported 16 managers of Federal Systems Civil Voice and Network

Program District and served as Secretary to District Manager. Tracked all

Custom Systems Automation Program (CSAP) and maintained all attendance

records, word processing, and various other administrative functions.

Reports Clerk, AT&T Communications Planning Center (CPC), Washington, DC,

1987 - 1989: Supported 10 managers engaged in sales presentation and

equipment demonstrations for AT&T's largest business clients. Tracked

revenue dollars from client visits to CPC (Communications Planning Center),

as well as client attendance, scheduled seminars, made bill payments, and

reconciled petty cash.

STR/MTR, AT&T Information Systems, Washington, DC, 1984 - 1987: Managed

and maintained critical time reporting system capturing data for over 500

management employees located in D.C., Maryland, Virginia, and West

Virginia.

Reports Clerk, AMTRAK National Account, AT&T Communications, Washington,

DC, 1983 - 1980: Supported 10 managers assigned to the AMTRAK National

Account. Prepared bill payments, planned and organized conferences and

meetings, communicated daily with clients, and generated reports via CMS

(BRMIS, POCITS, BACH, SWAT, and SOTS) electronic mail messaging and various

other internal computer systems.

C&P Telephone Company, Washington, DC, 1970 - 1980: Held various

administrative and customer service positions.

Awards: Outstanding Service and Performance Award - General Dynamics,

November 2009, General Dynamics, 2008, BAE Systems, July 2004; Rainbow

Award - AT&T, 1998; AT&T CARES - AT&T 1997; Diversity Council Member - AT&T

1996; Bronze Award Winner - AT&T 1995

CAC - Common Access Card

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