Senior Reservation
Resume:
Mohamed Yehia Ismail
Senior Reservation
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Contact Information:
Mobile : 002-***-**** 2336
Email : *************@****.***
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Career Objective:
Search for Reservation Supervisor with hotels management and hospitality background pursuing a career in Hotels, Skilled at building strong team environments and developing open communications
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Personal Information:
Nationality : Egyptian
Birth date : 05.02.1988
Gender : Male
Marital Status : Single
Military Status Final Exempted
Professional Experience:
From December 2010 till present
Position : Senior Reservation
Property Name : Hilton Taba and Nelson Village
Number of Rooms : 400 Rooms [05]*
Location : South Sinai, Taba, Egypt
From February 2010 till November 2010
Position : Assistant customer service Manger
Property Name : Auto Channel
Location : Cairo, Egypt
Job description & Main Duties:
• Daily reports (Three months pickup, Travel agent in house, Market segment, Allotment, Market share)
• Monthly reports, Weekly, Weekly B.O.B, Rolling forecast and Trend of operation.
• Check contracts period and conditions and update it on Rate and Inventory system.
• Ensures efficiency of the operation and acts as a liaison between all departments
• Keeps running and supporting training activities aiming at exceeding customer expectation
• Implements and applies control mechanism aiming at full compliance of agreed Service delivery and customer relation’s standards.
• Is strictly working on achieving the satisfaction target
Courses with certificate:
International OnQ PM 010 - Basic Skills
International OnQ PM 040 - Reservations one, two, three.
International OnQ PM 190 - Groups Level one, two, three, four.
International OnQ PM 225 - Group Hierarchy
International OnQ PM 110 - Posting Level one, two, three, four.
International OnQ PM 070 - Check In
International OnQ PM 120 - Check Out
International OnQ PM 030 - Basic Guest Functions
eCheck-In
OnQ Sales-RAPID Online
International OnQ R&I - Full Functionality
International OnQ PM 130 - General Admin
Guest Assistance Overview
Guest List Manager
Security Awareness
Global Antitrust
Other Skills
• Communicating, Negotiating, and Presenting Skills.
• Able to work under pressure and for long hours.
• Ability to read, analyses, and interprets common business communications, financial reports, and legal documents.
• Ability to communicate with and respond to common inquiries or complaints from customers, agencies, or members of the business community.
• Ability to effectively present information to top management and staff members.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
Education:
June 2010:
Cairo University Faculty of Arts Oriental languages section, Cairo, Egypt
Bachelor of Arts
June 2006:
El Orman Secondary School, Cairo, Egypt
High School degree
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Skills:
Skill Level Years
Microsoft Office software Good More than 05 years
Word, Excel, Power point and outlook
Property Management System Expert More than 02 Year
On Q PM
On Q R & I
Languages:
Language Level
English Very Good
Hebrew Good
Arabic Mother tongue
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References:
Name : Mr. Omar Mohamed
Property : Hyatt Regency, Taba Heights
Position : Front Office Manager
Tel : 002 010.002.03602 or 002.012.8222.407
Email : ****.*******@*****.***
Name : Mr. Amr Haridy
Property : Meridian Cairo
Position : Supervisor
Tel : 002010.05010983
Email : ***.******@*******.***
Contact this candidate