Customer Service Representative

Lori A. Olson

**** ****** ***, ***. * ( Campbell, California 95008 ( 650-***-**** (

********@*****.***

Dynamic, well-organized administrative professional excelling in fast-paced

environments, deftly managing multi-line phone systems and high-traffic

reception areas as part of foundational support key to overall corporate

success. Customer service-oriented team player consistently meeting

deadlines. Strong administrative skills used to help complete projects as

assigned by multiple internal departments.

. Versed in Microsoft Word, Excel, Outlook, PowerPoint, and SalesForce.

PROFESSIONAL PROFILE

w Administrative Support: Assisted various departments with file setup and

other tasks as assigned.

w Multi-Line Phone Systems: Fielded as many as 150-300 calls per day,

professionally and accurately transferring callers to the requested

person.

w Mail Management: Sorted and distributed incoming mail while ensuring the

timely pickup of outgoing mail. Arranged shipments through UPS and FedEx.

w Database Management: Updated vital information in company systems,

including phone and employee lists. Input client information.

w Guest Relations: Tracked visitors, issuing and retrieving badges as well

as visitor agreements for such companies as Trilliant Networks.

w Project Management: Completed initiatives as assigned by such departments

as Marketing, Shipping, and Business Administration.

w Invoicing: Reviewed and prepared daily invoices for submission to and

payment by the Accounting Department.

w Customer Service: Helped clients with various requirements, such as

insurance policy selection and timely application processing.

Mail Management ( Invoices ( Administrative Support ( Customer Service (

Database Management

Visitor Relations ( Telephone Communications ( Organizational Skills (

Deadline Management

WORK HISTORY

Corporate Receptionist, Trilliant Networks, Redwood City, California ( 2007-

2009

Corporate Receptionist, eSignal, Hayward, California ( 2004-2006

Receptionist/Administrative Assistant, Los Gatos United Methodist Church (

2004

Career Note: Operated privately held business ( 2002-2004

Customer Service Representative, Gough Insurance, San Mateo, California (

2001-2002

Corporate Receptionist, Tele Atlas North America, Menlo Park, California (

2000-2001

Receptionist/Customer Service Representative, Cooke Pharma, Belmont,

California ( 1999-2000

Corporate Receptionist, Cisco Systems, Santa Clara, California ( 1996-1999

Note: Served as Family Camp Registrar (Volunteer) for the Los Gatos UMC

Church (1999-2008).

EDUCATION/PROFESSIONAL DEVELOPMENT

General Coursework, College of the Redwoods, Eureka, California

Certificate, Office Skills/MOS Applications/General Office Administration,

OICW, Menlo Park, California

Contact this candidate