Customer Service High School
Resume:
Nicholas K. Powell
**** ***** ******, *** *** Jackson, MS 39209
*********@*****.***
Objective A position in warehouse management with a opportunity to
advance within the company
Skills Summary Varied but accomplished background in
operations, warehousing sales, and customer
service.
Exceptional Customer Service Skills/Telephone
Reception
Inventory Control Software/Financial
Background in tax preparation
Word Processing/Data Entry/Ten-Key
Warehousing/Forklift Certification
Computer Operations/Problem Solving Problem
Solving
Experience Warehouse Delivery Supervisor, Jackson State 08/2007-Prese
University nt
1400 Lynch Street, Jackson, MS 39209
Superior customer support regarding packages
and deliveries
Conduct interview for new hires
Assist in managing and supervising central
warehouse operations, including delivery and
distribution
Contract, coordinate, and schedule operations
for delivery
Recommended new handling procedure, which
better protects fragile warehouse inventory
Assisted in reorganizing warehouse operations
distribution, resulting in annual savings
Supervises and coordinates the activities of
workers concerned with order picking, issuing
and shipping materials and delivery of
products
Establish short-term goals and objectives,
effectively manage deadline pressures
Provided superior customer service and support
and help lead daily activities/builds customer
relationships
Implement rules and guidelines/aware of
internal and external business issues/Support
Management on decision making
Conduct presentations on different
departmental issues
Organize and facilitate work team
meetings/Solve daily operational issues
Develops guidelines, procedures and rules and
monitors compliance with policies and
procedures
Inputs on the Arrival System and Quatro Pro
Package deliveries/inventory counting/stocking
Forklift driving/loading and unloading
packages
Providing superior departmental support and
leadership skills
Dock environment and exposure to variety of
weather conditions
Constant contact with other department
managers regarding packages
Extensive knowledge of problem solving and
teamwork skills to be able to conclude a
specified task
Implement productivity and processes, provide
cross-training and instill a team environment
Ability to make quick decisions, solve
problems, ability to multitask
Package deliveries/inventory counting/stocking
Forklift driving/loading and unloading
packages
Providing superior departmental support and
leadership skills
Dock environment and exposure to variety of
weather conditions
Constant contact with other department
managers regarding packages
Extensive knowledge of problem solving and
teamwork skills to be able to conclude a
specified task
Delivery Driver/Service Worker, Jackson 10/2005-08/20
State University 07
1400 Lynch Street, Jackson, MS
Provided superior customer service and support
and help lead daily activities/builds customer
relationships
Comply with rules and guidelines/aware of
internal and external business issues/Support
Supervisor on decision making
Inputs on the Arrival System and Quatro Pro
Package deliveries/inventory counting/stocking
Forklift driving/loading and unloading
packages
Providing superior departmental support and
leadership skills
Dock environment and exposure to variety of
weather conditions
Constant contact with other department
managers regarding packages
Extensive knowledge of problem solving and
teamwork skills to be able to conclude a
specified task
Tax Preparer, Fas Tax, 01/2003-03/2
566 Northside Drive, Jackson, MS 39209 005
Provide superior customer service and
Administrative support
Prepare and process clients W2's, 1099, and
state tax forms
Reviews financial records, for example prior
tax return forms, income statements, and
documentation of expenditures to determine
forms needed to prepare return. Interviews
client to obtain additional information on
taxable income and deductible expenses and
allowances
Computes taxes owed, using adding machine, and
completes entries on forms, following tax form
instructions and tax tables. Consults tax law
handbooks or bulletins to determine procedure
for preparation of a typical returns
Occasionally verifies totals on forms prepared
by others to detect errors of arithmetic or
procedure. Calculates form preparation fee
according to complexity of return and amount
of time required to prepare forms.
Driver/Bellman, Crowne Plaza Hotel 03/2001-12/200
200 E. Amite Street, Jackson, MS 39209 3
Exceptional customer service skills,
Greet customers upon arrival and departure of
hotel
Transport customers to and from airport and
other destinations
Assisted with luggage and deliveries
Shipping and Receiving Clerk, Sears 02/2000-03/2
Department Store 001
1400 Metrocenter Drive, Jackson, MS 39209
Responsible for the maintenance of records
concerning incoming and outgoing freight,
including the physical off loading, clerical,
storage, packing, and preparation of
materials for dispersal
Provides written verification identifying all
incoming and outgoing freight including
weight measurement and cross-references
against invoices, purchase orders and other
records.
Determines method of shipment, utilizing
knowledge of shipping procedures, routes and
rates.
Examines and documents all incoming freight
for damage claims and shortages.
Notification to the ordering department,
vendor, and Freight Company. Responsible for
the resolution of damage and shortage claims
including shipping status on late and
back-ordered items.
Provides written documentation of freight
dispersal via log books for tracking and
verification of delivery by requisition
number, company name, ordering department,
title and contents.
Provides tagging of items received to provide
routing to the proper department, assists
with maintaining inventory of shipping and
receiving department's materials and
supplies.
May operate tier-lift truck or use hand
pallet-jack to move, convey or hoist
shipments from loading dock platform to
storage or work area.
Assists with identification and tagging of
freight for proper recording
Maintains inventory and dispersal of copy
paper for Purchasing Department.
Performs various clerical functions to
include typing, filing, ordering and phone
correspondence.
Contributes to the effective team management
of all relevant problems, issues and
opportunities.
Educ./Career
08/1996-05/2000
Provine High School, Jackson, MS 39209
General Studies
08/2009-Current
University of Phoenix, Phoenix, AR
Information Technology/Security Systems
Introduction to Business Writing, Employer
paid course
Introduction to Excel, Employer paid course
Contact this candidate