Sales Customer Service

Lisa Shanbour

**-* **** *****

405-***-**** Long Beach, CA 90803 ******@***.***

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QUALIFICATION HIGHLIGHTS

. 10+ years of proven performance in the cosmetics and skin care

industry

. Consistently exceed operating plans, sales goals, and market

growth objectives

. Outstanding leadership through the development and implementation

of sales tactics, marketing plans, business development, strategic

marketing, multi-tasking, and personnel management

. Excellent Coach, Mentor and Trainer

EDUCATION

Esthetician/Facial License

Francis Tuttle, May 1998

Bachelor of Science - Fashion Merchandising

University of Central Oklahoma, May 1996

RELEVANT EXPERIENCE

Lisa's Belle de Jour Day Spa, Oklahoma City, Oklahoma, USA

Owner, June 1998--present

1. Designed and opened one of the first European luxury day spas in

Oklahoma City

2. Organize and conduct training on skin diagnostics, accurate

treatments, preventive care and repair.

3. Responsible for all aspects of business ownership including sales,

marketing, advertising, business management, personnel management

10+ employees, staff and client training, pricing development,

buying, payroll, inventory, customer service, merchandising,

public relations and strategic planning.

4. Implemented successful VIP loyalty program utilized email

marketing

5. #1 sales in Regional market for most successful new product launch

for Decleor Aromenssence

6. Developed private label makeup line

7. Partnered with the Style TV Network as the Day Spa in OKC with the

most style and exceeded Style TV sign up goals by 11%

8. Daily Oklahoman award for The Best of in the Day Spa category

9. Gazette award for the best of in the Luxury Day Spa category

10. Exclusively introduced Decleor products and treatments to the

Oklahoma City market while generating additional revenues from the

sales of Skin Ceuticals, Skin Medica, Pevonia, as well as boutique

items

Borghese, Oklahoma, USA

May 1996-June1998

Skin Care Specialist and Make-up Artist,

11. Planned and executed special events and promotions for Dillards

and Macys stores.

12. Trained staff on technical procedures relating to skin care, body

care and make-up artistry.

13. Consulted customers on skin care, color analysis, and make-up

techniques.

14. Exceeded company sales goals at each event by double digits. Avg

IPT 3.2

Laura Mercier/La Prairie/Balliets, Oklahoma City, Oklahoma, USA

May 1995-1996

Buyer, Resident Skin Care Specialist and Make-up Artist,

. Responsible for the launch and management of exclusive lines of

cosmetic products

15. Exceeded launch goals and event goals. Avg increase 110% - 143%

IPT 3.3

16. Oversaw advertising, promotion, stock maintenance, and inventory

control

17. Maintained monthly sales reports and customer files

18. Organized and facilitated promotional events and training

Prescriptives, Oklahoma City, Oklahoma, USA

June 1994-1995

Event Coordinator Skin Care Analyst and Make-up Artist

19. Managed marketing and sales of Prescriptives products

20. Exceeded all sales goals and IPT goals. Avg increase +137% Avg IPT

3.1

21. Trained clients and staff in skin care and make-up education

22. Designed displays and negotiated store placement

OTHER TRAINING AND

AWARDS______________________________________________________________

- First place recipient of Job Skills Demonstration of Esthetics for the

Vocational Industrial Clubs of America, April 1998

-Received certification in specialized training in Dallas, Texas, USA, Las

Vegas, Nevada, USA, Los Angeles, California, USA, New York, New

York, USA, Munich, Germany, and Paris, France

- Apprenticed under Cidesco European trained estheticians

- Extensive training in skin care, make-up, nutrition, aromatherapy, image

projection, marketing, management, advertising, promotional strategies,

and customer relations

Contact this candidate