Customer Service Network

Objective

Over ** years of experience troubleshooting computer and electronic

systems. Including robotics, security network systems, power supply, fiber

optics and main server systems. Adept at providing technical equipment

support and developing new processes through ongoing maintenance,

troubleshooting resolution and combining excellent technical, analytical,

and engineering qualifications with strong oral and writing communication

skills to include outstanding customer service. Expertise includes:

Defense Information Technology Security Certification and Accreditation

Process (DITSCAP)

DOD Information Assurance Certification and Accreditation (C&A) Program

(DIACAP)

Project Scheduling & Management

FIPS 199 Assessment

E-Authentication Web Sites

Security TCP/IP Protocols

Blueprints & Schematics Diagrams Quality Control &

Assurance

Network Systems Design & Installation Technical

Documentation

Experience

Ribitz Computer LLC, Old Saybrook, CT 2005-PRESENT

SENIOR TECHNICIAN-Electronics Network Engineering

Conducted and scheduled network computer system tests, repairs, and setups.

Ensure proper operations, documented inspections, maintenance, network

updates and network system maintenance. Trained employees on network

operational procedures with emphasis on TCP/IP AND WAN productivity and

overall equipment readiness.

Vigilantly exerted protective Disaster Planning & Recovery measures, for

Network virus and spam filtering.

Setup a Network of 100+ Computer system for a Government Firm

Developed and implemented fiber optic network system for my data electronic

surface mount machines

Selected to participate in a network installation and training located in

Germany, created a TEAM approach

Provided customer support for all help desk support tiers

Used all type of test equipment to troubleshoot electronics and computer

systems, i.e. function genertor, oscilloscope, multimeters.

U.S Air Force Reserves, McGuire AFB, NJ 2000-2010

KC-10A In-Flight Refueling Specialist

In-flight aerial refueling of jet fighter aircraft.

Operates Refueling fly-by wire BOOM in aircraft

Readies aircraft refueling computers for daily flights

Performs all refueling duties while in flight

Performs computer and digital weight & balance computations

Refuels all NATO aircraft & Conduct all Radio calls with ATC and Pilot

ESPN Sport, BRISTOL, CT

2001-2002

Fiber Optic Network Technician

Performed all Network Setup and Break Downs

Installation of Windows XP, Vista Operating Systems

Hardware installation of computer systems

Performs all computer system test

Monitor network with analysis software

Managed and supervised 3 Team member

Help design Web pages with HTML, JAVA for the NCAA season 2001

Goodwin College, East Hartford, CT

Hardware Computer Instructor

1999-2001

> Instructed a class of 10 students per semester

> Network Instructor on Theory & Design

> Performed network maintenance on school network system

> Prepared and taught all computer program curriculum

> Picked to design the school Computer Base Training for technology

students

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Education

Grantham College of Engineering, Slidell, LA 1997

Computer Engineering Technology, AS

Community College of the Air Force 1993

Weapons Armament Technology, AS

Skills

Windows NT 4.0 Server, Windows XP, Vista, ME, Exchange 5.0 & 5.5 Server

Installation and Configuration, TCP/IP Configuration, MS Office suite, Mac

ox 10.5, Circuit PCB maker 2007,HTML, E-SITE, SharePoint 2007,Wireless

network installation & integration,

Information Assurance certificate (USAF)

Information protection certificate (USAF)

DOD Top Secret Security clearance

References Available on Request

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